Hyatt
About our company: Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities.
Job Description
A Food & Beverage Manager is responsible for assuring attentive, friendly, courteous and efficient service in all Hotel Food Outlets including In-Room Dining, Kitchen and Banquets while maintaining adherence to budgeted payroll and overhead cost. Primary responsibilities include supervising and assisting in the preparation of all food items, based on standardized recipes, for all Food Outlets and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. Scope of Work + Team
Reports to Director of Food & Beverage Part of the special events team and catering Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with property standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with property standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Be familiar with the organization of the property and know the function of each department. Maintain food cost within budgeted guidelines. Establish and maintain a file of recipe cards according to property standards. Ensure training of all Food & Beverage personnel using Performance for Excellence training procedures. Carry a pager at all times 24/7. Conduct monthly departmental meetings with the F&B Staff according to property standards. Attend weekly staff meetings. Maintain follow through of all guest requests, problems, complaints and/or accidents which occur in the Food & Beverage areas. Motivate, coach, counsel and discipline all F&B personnel according to property standards. Review F&B staff's worked hours for payroll compilation and submit to Human Resources in a timely manner. Prepare and conduct all F&B interviews and follow hiring procedures according to property standards. Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Oversee all Food & Beverage work areas. Maintain a clean department by implementing and maintaining a standard of Clean As You Go. Review B.E.O.'s and attend the weekly meeting pertaining to functions for the week. Conduct monthly F&B inventories and reconciliation's. Conduct all 90 day and annual employee performance appraisals according to property standards. Ensure implementation of all property policies and rules. Assist in developing and ensure implementation of Food & Beverage promotional ideas. Ensure all food and beverage and pantry costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the Guest Comment Card scores. Maintain standards regarding purchase orders, processing of invoices and checkbook accounting. Develop, initiate and promote upsell programs for use by all service personnel. Ensure that service standards are maintained throughout the Food & Beverage Department. Participate in required M.O.D. coverage as scheduled. Initiate all F&B related reports according to standards. Complete all Food & Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers. Maintain all procedures concerning credit policies. Develop and implement systems to control waste. Recommend to General Manager all kitchen operating supplies and capital purchases required. Develop employee morale and ensure training of all F&B personnel. Ensure that the quality and presentation of all food products are according to property standards. Hire, train, supervise, develop, discipline and counsel all food and beverage management team members according to OLS policies and procedures. Qualifications
Prior Experience: Five-year experience in food and beverage, three of which should be from a management level. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Education: Four-year college degree preferred. Subject Expertise: Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction. Benefits
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position: Employee Rates at all of Springboard Hospitalitys 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Equal Opportunity Employer
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.
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A Food & Beverage Manager is responsible for assuring attentive, friendly, courteous and efficient service in all Hotel Food Outlets including In-Room Dining, Kitchen and Banquets while maintaining adherence to budgeted payroll and overhead cost. Primary responsibilities include supervising and assisting in the preparation of all food items, based on standardized recipes, for all Food Outlets and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. Scope of Work + Team
Reports to Director of Food & Beverage Part of the special events team and catering Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with property standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with property standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Be familiar with the organization of the property and know the function of each department. Maintain food cost within budgeted guidelines. Establish and maintain a file of recipe cards according to property standards. Ensure training of all Food & Beverage personnel using Performance for Excellence training procedures. Carry a pager at all times 24/7. Conduct monthly departmental meetings with the F&B Staff according to property standards. Attend weekly staff meetings. Maintain follow through of all guest requests, problems, complaints and/or accidents which occur in the Food & Beverage areas. Motivate, coach, counsel and discipline all F&B personnel according to property standards. Review F&B staff's worked hours for payroll compilation and submit to Human Resources in a timely manner. Prepare and conduct all F&B interviews and follow hiring procedures according to property standards. Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Oversee all Food & Beverage work areas. Maintain a clean department by implementing and maintaining a standard of Clean As You Go. Review B.E.O.'s and attend the weekly meeting pertaining to functions for the week. Conduct monthly F&B inventories and reconciliation's. Conduct all 90 day and annual employee performance appraisals according to property standards. Ensure implementation of all property policies and rules. Assist in developing and ensure implementation of Food & Beverage promotional ideas. Ensure all food and beverage and pantry costs are maintained to meet budget. Focus the F&B Department on their role in contributing to the Guest Comment Card scores. Maintain standards regarding purchase orders, processing of invoices and checkbook accounting. Develop, initiate and promote upsell programs for use by all service personnel. Ensure that service standards are maintained throughout the Food & Beverage Department. Participate in required M.O.D. coverage as scheduled. Initiate all F&B related reports according to standards. Complete all Food & Beverage forecasting and budgeting in a timely and efficient manner. Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers. Maintain all procedures concerning credit policies. Develop and implement systems to control waste. Recommend to General Manager all kitchen operating supplies and capital purchases required. Develop employee morale and ensure training of all F&B personnel. Ensure that the quality and presentation of all food products are according to property standards. Hire, train, supervise, develop, discipline and counsel all food and beverage management team members according to OLS policies and procedures. Qualifications
Prior Experience: Five-year experience in food and beverage, three of which should be from a management level. IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Education: Four-year college degree preferred. Subject Expertise: Thorough knowledge of food and beverage operations including foods, beverages, supervisory aspects, service techniques, and guest interaction. Benefits
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: Competitive Base Salary PTO Medical, Dental, Vision, Life, Pet Insurance 401K Costco Membership Bereavement Leave Management Contract Referral Program Education Assistance Additional Per Position: Employee Rates at all of Springboard Hospitalitys 35+ Hotels Monthly Cell Phone Stipend Dry Cleaning Services Hotel Level Executive Bonus Program Retention Bonuses Lead Share Program Associate of the Month/Quarter & Company-wide Associate of the Year Programs Associate Referral Bonus Program Equal Opportunity Employer
OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws.
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