Sedric
Overview
Sedric is an AI-powered compliance excellence platform designed for regulated industries. We help financial organizations streamline risk monitoring and ensure compliance with ever-evolving regulations. Our clients rely on Sedric to maintain high compliance standards while enabling growth. As we expand our US footprint and onboard large enterprise clients, we’re looking for passionate, experienced professionals to join our team. About the Role We’re seeking a
Customer Success Manager – Large Enterprise
to lead relationships with our largest and most strategic customers—primarily banks and credit companies. You’ll be the trusted advisor ensuring clients achieve maximum value from Sedric’s platform, with a strong focus on retention, expansion, and long-term partnerships. This is a high-impact, client-facing role that requires a combination of business acumen, relationship-building, and technical curiosity. Responsibilities
Own the post-sale relationship
for large enterprise clients in the financial sector (mainly US-based banks and credit institutions). Lead onboarding and implementation
in collaboration with Solutions and Technical Account Managers. Develop
strategic success plans
tailored to enterprise client goals, compliance requirements, and KPIs. Drive
product adoption , ensure value realization, and identify opportunities for
upsell and expansion . Serve as the
voice of the customer , providing product feedback to internal teams and ensuring clients’ evolving needs are addressed. Partner closely with Sales, Product, Compliance, and Support to deliver a cohesive and excellent customer experience. Conduct regular
business reviews (QBRs)
and performance check-ins to reinforce value and identify growth opportunities. Monitor
renewals and retention metrics ; proactively address risks and advocate for customer needs. Stay up to date with
industry regulations
and trends relevant to your portfolio of financial clients. Requirements
5+ years of Customer Success or Account Management experience with
large
enterprise clients , ideally in
SaaS ,
Fintech , or
RegTech . Experience working with
banks, credit companies, or other regulated financial institutions
is highly preferred. Understanding of compliance, risk, or operational challenges in the financial services industry. Excellent relationship management and communication skills, both written and verbal. Comfortable engaging with senior stakeholders (VP, C-level) in complex organizations. Proven ability to identify client pain points, propose solutions, and collaborate cross-functionally to drive results. Tech-savvy, with the ability to learn and explain technical concepts in a simple, value-oriented way. Self-starter who thrives in fast-paced, dynamic environments. Thrive in a startup environment—comfortable with ambiguity, taking initiative, and wearing multiple hats. Based in New York (hybrid role with occasional travel to client sites). Nice to Have
Experience with compliance tools, AI-powered platforms, or risk monitoring systems. Familiarity with CRM tools (e.g., HubSpot, Salesforce) and Customer Success platforms. Background in Consulting or Enterprise Project Management. Salary
Salary range: $150-180k Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Sedric is an AI-powered compliance excellence platform designed for regulated industries. We help financial organizations streamline risk monitoring and ensure compliance with ever-evolving regulations. Our clients rely on Sedric to maintain high compliance standards while enabling growth. As we expand our US footprint and onboard large enterprise clients, we’re looking for passionate, experienced professionals to join our team. About the Role We’re seeking a
Customer Success Manager – Large Enterprise
to lead relationships with our largest and most strategic customers—primarily banks and credit companies. You’ll be the trusted advisor ensuring clients achieve maximum value from Sedric’s platform, with a strong focus on retention, expansion, and long-term partnerships. This is a high-impact, client-facing role that requires a combination of business acumen, relationship-building, and technical curiosity. Responsibilities
Own the post-sale relationship
for large enterprise clients in the financial sector (mainly US-based banks and credit institutions). Lead onboarding and implementation
in collaboration with Solutions and Technical Account Managers. Develop
strategic success plans
tailored to enterprise client goals, compliance requirements, and KPIs. Drive
product adoption , ensure value realization, and identify opportunities for
upsell and expansion . Serve as the
voice of the customer , providing product feedback to internal teams and ensuring clients’ evolving needs are addressed. Partner closely with Sales, Product, Compliance, and Support to deliver a cohesive and excellent customer experience. Conduct regular
business reviews (QBRs)
and performance check-ins to reinforce value and identify growth opportunities. Monitor
renewals and retention metrics ; proactively address risks and advocate for customer needs. Stay up to date with
industry regulations
and trends relevant to your portfolio of financial clients. Requirements
5+ years of Customer Success or Account Management experience with
large
enterprise clients , ideally in
SaaS ,
Fintech , or
RegTech . Experience working with
banks, credit companies, or other regulated financial institutions
is highly preferred. Understanding of compliance, risk, or operational challenges in the financial services industry. Excellent relationship management and communication skills, both written and verbal. Comfortable engaging with senior stakeholders (VP, C-level) in complex organizations. Proven ability to identify client pain points, propose solutions, and collaborate cross-functionally to drive results. Tech-savvy, with the ability to learn and explain technical concepts in a simple, value-oriented way. Self-starter who thrives in fast-paced, dynamic environments. Thrive in a startup environment—comfortable with ambiguity, taking initiative, and wearing multiple hats. Based in New York (hybrid role with occasional travel to client sites). Nice to Have
Experience with compliance tools, AI-powered platforms, or risk monitoring systems. Familiarity with CRM tools (e.g., HubSpot, Salesforce) and Customer Success platforms. Background in Consulting or Enterprise Project Management. Salary
Salary range: $150-180k Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Software Development We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr