Kiddom
Customer Success Manager – Educational Platform
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This range is provided by Kiddom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $90,000.00/yr - $110,000.00/yr
About Kiddom
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.
The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Head of Customer Success, Breana Timlin.
We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.
Responsibilities
Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform
Serve as the primary contact for customers delivering a value-driven customer journey
Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals
Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience
Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
Qualifications and Requirements
BA or BS degree or higher
3+ years in project management, account management, implementation, or customer success at a tech company
Background in classroom education, educational administration and large-scale implementations
Familiarity with Student Information Systems
Proficient in Salesforce, Microsoft Suite, and remote collaboration tools
Experience using and/or implementing High quality instruction materials (HQIM)
Experience working within the NYC Public Schools (NYCPS) system
Willingness to travel up to 50% of the time
Location: Must be based in the NYC Region
Benefits
Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans
Equal Employment Opportunity Policy Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Seniority level Not Applicable
Employment type Full-time
Job function Other – E-Learning Providers
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This range is provided by Kiddom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $90,000.00/yr - $110,000.00/yr
About Kiddom
Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.
The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Head of Customer Success, Breana Timlin.
We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.
Responsibilities
Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform
Serve as the primary contact for customers delivering a value-driven customer journey
Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
Partner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goals
Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience
Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
Qualifications and Requirements
BA or BS degree or higher
3+ years in project management, account management, implementation, or customer success at a tech company
Background in classroom education, educational administration and large-scale implementations
Familiarity with Student Information Systems
Proficient in Salesforce, Microsoft Suite, and remote collaboration tools
Experience using and/or implementing High quality instruction materials (HQIM)
Experience working within the NYC Public Schools (NYCPS) system
Willingness to travel up to 50% of the time
Location: Must be based in the NYC Region
Benefits
Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans
Equal Employment Opportunity Policy Kiddom is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Seniority level Not Applicable
Employment type Full-time
Job function Other – E-Learning Providers
#J-18808-Ljbffr