Systems Engineering Solutions Corporation
Overview
Years of Experience: 0 - 2 years of experience Education Requirements: Associate's degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Responds to end-user requests for technical assistance by phone, email, or ServiceNow system. Responsibilities
Serve as the initial point of contact for users needing technical assistance Diagnose and resolve common issues with hardware, software, and networks Perform remote troubleshooting, documenting issues and solutions Escalates more complex problems to higher support levels Qualifications
Required Skills: Associate's degree in IT, Computer Science, or related discipline or two additional years of experience if no degree Public trust security clearance Preferred Skills CompTIA A+*, HDI Desktop Support Technician*, ITIL v4 Foundations* are preferred Soft Skills
Organizational Skills:
Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. Team Work:
Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Communications:
Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Quantitative Management:
Ability to determine process measures and track to determine process effectiveness and efficiency. Results oriented : Able to drive things forward regardless of personal interest in the task. Benefits
SES provides a competitive salary and the following benefits: Medical Dental Vision AD&D STD LTD Company paid Life Insurance 401k with employer contribution Paid Time Off Pet Insurance
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Years of Experience: 0 - 2 years of experience Education Requirements: Associate's degree in IT, Computer Science, or related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers. Position Description: Responds to end-user requests for technical assistance by phone, email, or ServiceNow system. Responsibilities
Serve as the initial point of contact for users needing technical assistance Diagnose and resolve common issues with hardware, software, and networks Perform remote troubleshooting, documenting issues and solutions Escalates more complex problems to higher support levels Qualifications
Required Skills: Associate's degree in IT, Computer Science, or related discipline or two additional years of experience if no degree Public trust security clearance Preferred Skills CompTIA A+*, HDI Desktop Support Technician*, ITIL v4 Foundations* are preferred Soft Skills
Organizational Skills:
Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail. Team Work:
Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Communications:
Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Quantitative Management:
Ability to determine process measures and track to determine process effectiveness and efficiency. Results oriented : Able to drive things forward regardless of personal interest in the task. Benefits
SES provides a competitive salary and the following benefits: Medical Dental Vision AD&D STD LTD Company paid Life Insurance 401k with employer contribution Paid Time Off Pet Insurance
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