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SES Corporation

Tier 2 Help Desk Specialist

SES Corporation, Alexandria, Virginia, us, 22350

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Job Title

IT Assessor Jr.-Secret Clearance (REMOTE) Location

Reston, VA; Tysons Corner, VA; Chantilly, VA Overview

Responsibilities

Serves as advanced technical support for an organization's software applications and collaboration platforms Serve as an escalation point for complex issues that Tier 1 support cannot resolve, requiring deeper knowledge of specific systems, software configurations, and user environments Requirements

Bachelor\'s degree in IT, Computer Science, or related discipline or four additional years of experience if no degree Public trust security clearance Preferred Skills

CompTIA A+*, HDI Desktop Support Technician*, ITIL v4 Foundations* Soft Skills

Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency. Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. Results oriented: Able to drive things forward regardless of personal interest in the task Benefits

Medical Dental Vision AD&D STD LTD Company paid Life Insurance 401k with employer contribution Paid Time Off Pet Insurance Seniority level

Associate Employment type

Full-time Job function

Other Industries: IT Services and IT Consulting

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