Fairview Health Services
Mental Health Admissions Specialist
Fairview Health Services, Minneapolis, Minnesota, United States, 55400
Job Summary
The Mental Health Admission Specialist will coordinate admissions to the inpatient mental health and detox units within M Health Fairview. Admissions are processed through the emergency departments. The Specialist is responsible for taking clinical information from mental health professionals, identifying a bed and a provider, and reviewing with psychiatric providers. They will manage a wait list and actively take phone calls from partners and community callers while providing the highest quality of customer service.
Schedule
Week 1:
Mon: 9a-5:30p
Tues: 8a-4:30p
Wed: 9a-5:30p
Thurs: Off
Fri: 9a-5:30p
Sat: 7a-3:30p
Sun: 7a-3:30p
Week 2:
Mon: Off
Tues: Off
Wed: 11a-7:30p
Thurs: 11a-7:30p
Fri: Off
Sat: Off
Sun: Off
Responsibilities
Answer the direct emergency admission line for M Health Fairview, collect and enter necessary information into Epic, and prioritize as appropriate.
Prioritize and expedite internal and external transfers, including inter‑hospital moves and transfers from ED.
Assess and triage client admissions using established admission criteria.
Document complete and accurate demographic and clinical information.
Coordinate emergency inpatient admissions to acute care units and same‑day admissions from internal and external sources.
Facilitate physician‑to‑physician phone consultations.
Coordinate placement decisions in collaboration with nursing, physician, and manager to ensure correct unit placement.
Communicate admissions to patient care units and referring sites.
Facilitate inpatient admissions from external facilities, gathering relevant clinical information and entering it into Epic.
Coordinate internal unit‑to‑unit transfers, hospital‑to‑hospital transfers, and discharge documentation.
Assist unit staff with environmental service requests and Epic entries for admissions, transfers, and discharges.
Facilitate communication and consultation for physicians, multitask, prioritize, and make critical decisions.
Lead complex care huddles for acute patients to ensure optimal admission outcomes.
Universal Competencies
Commitment to Customers:
Understand diverse customer needs, take action to meet them, improve processes, suggest service improvements, and respect confidentiality.
Commitment to Employees:
Value employee differences, treat employees with dignity, communicate honestly, resolve conflict positively, and contribute to group productivity.
Commitment to Fairview:
Live the values of dignity, integrity, service, compassion, and innovation; support the mission and speak positively about Fairview.
Minimum Qualifications
Education:
High School Diploma.
Experience:
1 year in a customer service setting.
1 year in a call center setting.
1 year in a mental health setting.
License/Certification/Registration:
N/A.
Preferred Education:
HealthCare related AA.
Preferred Experience:
Patient placement experience in a fast‑paced call center environment.
Benefits Overview Fairview offers a generous benefit package including medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer will be honored.
EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.
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Schedule
Week 1:
Mon: 9a-5:30p
Tues: 8a-4:30p
Wed: 9a-5:30p
Thurs: Off
Fri: 9a-5:30p
Sat: 7a-3:30p
Sun: 7a-3:30p
Week 2:
Mon: Off
Tues: Off
Wed: 11a-7:30p
Thurs: 11a-7:30p
Fri: Off
Sat: Off
Sun: Off
Responsibilities
Answer the direct emergency admission line for M Health Fairview, collect and enter necessary information into Epic, and prioritize as appropriate.
Prioritize and expedite internal and external transfers, including inter‑hospital moves and transfers from ED.
Assess and triage client admissions using established admission criteria.
Document complete and accurate demographic and clinical information.
Coordinate emergency inpatient admissions to acute care units and same‑day admissions from internal and external sources.
Facilitate physician‑to‑physician phone consultations.
Coordinate placement decisions in collaboration with nursing, physician, and manager to ensure correct unit placement.
Communicate admissions to patient care units and referring sites.
Facilitate inpatient admissions from external facilities, gathering relevant clinical information and entering it into Epic.
Coordinate internal unit‑to‑unit transfers, hospital‑to‑hospital transfers, and discharge documentation.
Assist unit staff with environmental service requests and Epic entries for admissions, transfers, and discharges.
Facilitate communication and consultation for physicians, multitask, prioritize, and make critical decisions.
Lead complex care huddles for acute patients to ensure optimal admission outcomes.
Universal Competencies
Commitment to Customers:
Understand diverse customer needs, take action to meet them, improve processes, suggest service improvements, and respect confidentiality.
Commitment to Employees:
Value employee differences, treat employees with dignity, communicate honestly, resolve conflict positively, and contribute to group productivity.
Commitment to Fairview:
Live the values of dignity, integrity, service, compassion, and innovation; support the mission and speak positively about Fairview.
Minimum Qualifications
Education:
High School Diploma.
Experience:
1 year in a customer service setting.
1 year in a call center setting.
1 year in a mental health setting.
License/Certification/Registration:
N/A.
Preferred Education:
HealthCare related AA.
Preferred Experience:
Patient placement experience in a fast‑paced call center environment.
Benefits Overview Fairview offers a generous benefit package including medical, dental, vision plans, life insurance, short‑term and long‑term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign‑on bonus, the bonus program that is approved and in place at the time of offer will be honored.
EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.
#J-18808-Ljbffr