Referral Care Coordinator

Pay Range: $25.00 - $30.04 SEARHC is a non-profit health consortium serving the residents of Southeast Alaska. We value our employees as our strongest assets and prioritize their professional development and advancement. Working at SEARHC offers a fulfilling career with generous benefits, including retirement plans, paid time off, parental leave, health, dental, vision, life insurance, and disability coverage. Shift Details M-F 8am-5pm Key Responsibilities Facilitate patient referrals, including technical and clerical components, and handle insurance authorizations for travel and appointments. Enter data into designated databases and electronic health records to ensure effective communication across the organization. Schedule or assist in scheduling patient appointments. Provide prompt feedback on care coordination issues and seek assistance when needed. Maintain electronic patient referral information. Consult with staff regarding patient eligibility status. Communicate timely with patients about appointments, scheduling, housing, and travel arrangements. Coordinate patient travel through SEARHC, the Alaska Tribal Health System, and other external agencies, including reservations for air, ferry, lodging, and ground transportation, following organizational policies. Perform other duties as assigned. Additional Details Education, Certifications, and Licenses High School Diploma or equivalent required. Experience Preferred: 2 years of in-person and phone public interaction. Preferred: 1 year in healthcare or 6 months in a healthcare-related educational program. Knowledge Understanding of tribal health programs, referral processes, and alternative resources. Customer service principles. Data entry, retrieval, and reporting. Skills Effective oral and written communication. Proficiency in database usage. Computer skills across various software applications. Abilities Multitasking and independent work in a fast-paced environment. Responding quickly and accurately in urgent situations. Problem-solving and conflict resolution. Position Details Work Shift: 8 hours/day, 40 hours/week If you thrive in a dynamic environment with enthusiastic, high-achieving colleagues, SEARHC is the place for you!

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