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SouthEast Alaska Regional Health Consortium (SEARHC)

Referral Care Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC), Juneau, Alaska, us, 99812

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Referral Care Coordinator

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SouthEast Alaska Regional Health Consortium (SEARHC)

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Referral Care Coordinator

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SouthEast Alaska Regional Health Consortium (SEARHC)

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Pay Range: $25.00 - $30.04

SEARHC is a non-profit health consortium serving the residents of Southeast Alaska. We prioritize our employees' development and professional growth. Working at SEARHC is more than a job; it’s a fulfilling career with benefits including retirement, paid time off, parental leave, health, dental, vision, life insurance, and disability coverage.

Shift Details

M-F 8am-5pm

Key Responsibilities

Facilitate patient referrals, including technical and clerical components, insurance authorizations, and scheduling.

Input data into databases and electronic health records for communication across the consortium.

Coordinate and facilitate appointment scheduling.

Provide prompt feedback on care coordination issues and seek assistance when needed.

Maintain electronic patient referral information.

Consult with staff regarding patient eligibility.

Communicate timely updates to patients regarding appointments, scheduling, housing, and travel.

Coordinate patient travel arrangements through SEARHC, the Alaska Tribal Health System, and external agencies, including reservations for air, ferry, lodging, and ground transportation.

Perform other duties as assigned.

Minimum Qualifications

High School Diploma or equivalent

Preferred: 2 years of public interaction experience or 1 year in healthcare, or 6 months of healthcare education

Knowledge and Skills

Understanding of tribal health programs, referral processes, and resources

Customer service principles

Data entry, retrieval, and reporting

Effective communication skills

Proficiency with databases and computer software

Ability to multi-task, work independently, and respond quickly in urgent situations

Problem-solving and conflict resolution skills

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