USC CERPP (Center for Enrollment Research, Policy and Practice)
Support Coordinator - OC Radiology Oncology - Full Time 8 Hour Days (Non-Exempt)
USC CERPP (Center for Enrollment Research, Policy and Practice), Newport Beach, California, us, 92659
Overview
The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician. Under the supervision of the Clinic Leader, the Support Coordinator is responsible for performing front and back office administrative duties in a high performing new Radiation Oncology practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient\'s co-pay collections and checking patients in and out daily. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned. Responsibilities
Clerical: Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient\'s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient\'s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients including sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24 hours per department protocol. Patient Customer Service: Delivers courteous, compassionate and professional interactions with patients and caregivers. Acts as a single point of contact for patient experience, providing information and guidance regarding scheduling, paperwork, and follow-up appointments. Works independently with initiative, adaptability and accountability. Provides financial risk assessment and, as indicated, assistance with insurance benefits and alternative funding sources; refers complex financial or insurance issues to financial counselors; provides estimates of patient liabilities. Teamwork/Collaboration: Demonstrates flexibility to cover for staff absences, communicates effectively, and stays informed of changes within the USC healthcare system. Clinical (If performing MA Duties): Prepares patients for examinations, obtains and records vital signs, assists physician with exams and procedures, ensures orders for medications and treatments are implemented, and records patient information in chart / EHR. Performs other duties as assigned. Required Qualifications
Req High school or equivalent Req 1 year experience preferably as medical assistant or front office duties in a medical office or ambulatory care environment Req Proven record of dealing with the public in a customer service role Req Must have excellent communication skills, including the ability to speak, read and write English proficiently Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types Preferred Qualifications
Pref Specialized/technical training Graduate from an approved Medical Assistant Program with Diploma/Certificate (Required if performing MA Duties) Pref Familiarity with Microsoft Outlook, GE Centricity, Cerner, PBAR, scheduling systems, and intranet navigation Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical office Pref Bilingual is highly desirable Required Licenses/Certifications
Req Fire Life Safety Training (LA City). If no card upon hire, must obtain within 30 days and maintain renewal before expiration (LA City only) Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association (Required if performing MA Duties) Compensation
The hourly rate range for this position is $22.00 – $34.18.
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The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician. Under the supervision of the Clinic Leader, the Support Coordinator is responsible for performing front and back office administrative duties in a high performing new Radiation Oncology practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires. In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient\'s co-pay collections and checking patients in and out daily. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned. Responsibilities
Clerical: Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient\'s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient\'s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients including sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24 hours per department protocol. Patient Customer Service: Delivers courteous, compassionate and professional interactions with patients and caregivers. Acts as a single point of contact for patient experience, providing information and guidance regarding scheduling, paperwork, and follow-up appointments. Works independently with initiative, adaptability and accountability. Provides financial risk assessment and, as indicated, assistance with insurance benefits and alternative funding sources; refers complex financial or insurance issues to financial counselors; provides estimates of patient liabilities. Teamwork/Collaboration: Demonstrates flexibility to cover for staff absences, communicates effectively, and stays informed of changes within the USC healthcare system. Clinical (If performing MA Duties): Prepares patients for examinations, obtains and records vital signs, assists physician with exams and procedures, ensures orders for medications and treatments are implemented, and records patient information in chart / EHR. Performs other duties as assigned. Required Qualifications
Req High school or equivalent Req 1 year experience preferably as medical assistant or front office duties in a medical office or ambulatory care environment Req Proven record of dealing with the public in a customer service role Req Must have excellent communication skills, including the ability to speak, read and write English proficiently Req Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types Preferred Qualifications
Pref Specialized/technical training Graduate from an approved Medical Assistant Program with Diploma/Certificate (Required if performing MA Duties) Pref Familiarity with Microsoft Outlook, GE Centricity, Cerner, PBAR, scheduling systems, and intranet navigation Pref Knowledge of insurance billing, admitting, or registration experience in a hospital or medical office Pref Bilingual is highly desirable Required Licenses/Certifications
Req Fire Life Safety Training (LA City). If no card upon hire, must obtain within 30 days and maintain renewal before expiration (LA City only) Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association (Required if performing MA Duties) Compensation
The hourly rate range for this position is $22.00 – $34.18.
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