Cognyte
Customer Success Manager
We are currently looking for a Customer Success Manager.
This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.
You will be collaborating with product, engineering, sales, support, and other functions throughout the post sales customer journey, driving value and creating successful onboarding, adoption, enablement, expansion, and AMC renewal experiences.
Responsibilities
Manage complex customer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhance customer needs and priorities to deliver exceptional experiences.
Monitor customer health metrics, identify potential risks or issues, and develop strategies to mitigate them.
Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices, and ongoing product driven sessions.
Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.
Qualifications
3+ years of proven experience working as a Customer Success Manager.
Demonstrated ability in leading onboarding and renewal processes for complex products and environments.
Technical background skills with the ability to understand and effectively communicate complex cybersecurity concepts.
Strong problem‑solving skills.
Highly organized with the ability to multitask effectively.
Excellent English and German proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non‑technical audiences.
Sales experience, preferably with renewals and upsells.
Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C‑level executives, preferably in the government sector.
Remember: When you're curious enough, you don't need to check every box to apply. Be in touch!
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology and Customer Service
Industries
Software Development and Security and Investigations
#J-18808-Ljbffr
This is a high-profile, client-facing position where you will serve as a trusted advisor to our customer base and develop long-term relationships.
You will be collaborating with product, engineering, sales, support, and other functions throughout the post sales customer journey, driving value and creating successful onboarding, adoption, enablement, expansion, and AMC renewal experiences.
Responsibilities
Manage complex customer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases.
Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhance customer needs and priorities to deliver exceptional experiences.
Monitor customer health metrics, identify potential risks or issues, and develop strategies to mitigate them.
Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices, and ongoing product driven sessions.
Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization.
Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services.
Qualifications
3+ years of proven experience working as a Customer Success Manager.
Demonstrated ability in leading onboarding and renewal processes for complex products and environments.
Technical background skills with the ability to understand and effectively communicate complex cybersecurity concepts.
Strong problem‑solving skills.
Highly organized with the ability to multitask effectively.
Excellent English and German proficiency and exceptional verbal and written communication skills, combined with outstanding presentation skills suitable for both technical and non‑technical audiences.
Sales experience, preferably with renewals and upsells.
Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C‑level executives, preferably in the government sector.
Remember: When you're curious enough, you don't need to check every box to apply. Be in touch!
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology and Customer Service
Industries
Software Development and Security and Investigations
#J-18808-Ljbffr