Montgomery County (MD)
Transit Operations Supervisor, Grade N21
Montgomery County (MD), Kensington, Maryland, us, 20891
Overview
THIS POSTING IS AN INTERNAL VACANCY ADVERTISEMENT. OPEN ONLY TO CURRENT INTERNAL MONTGOMERY COUNTY EMPLOYEES. Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $70,556 to $111,644, based on the candidate’s qualifications and experience. WHO WE ARE The Division of Transit Services coordinates transit services in Montgomery County. Transit accomplishes an essential mobility mission of the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other essential destinations. The Division plans, schedules and manages the County's Ride On bus system consisting of County owned and operated buses. The Ride On system is designed to complement the service provided by the other transit providers in the County and provides almost 30 million trips per year. The Division also regulates the operation of taxicabs services in the County. WHO WE ARE LOOKING FOR The ideal candidate for this position will be highly organized and detail-oriented, with excellent time management skills to effectively oversee multiple priorities in a fast-paced transit environment. Capable of working independently and exercising sound judgment, while also thriving in a collaborative, team-oriented setting. Skilled at building and maintaining positive relationships across all levels of the organization—including drivers, coordinators, central communication leaders, management, and external stakeholders. And will be an effective communicator, both verbally and in writing, able to deliver clear instructions, respond to service issues, and provide constructive feedback professionally. The Transit Operations Supervisor is responsible for supervising a large group of Bus Operators working different shifts, to ensure that the public receives prompt, efficient, and safe public transit bus service.
Responsibilities
1. Daily Supervision of Bus Operations Supervise Ride On bus operators to ensure safe, timely, and efficient service throughout Montgomery County.
Monitor route performance, on-time service, operator conduct, and vehicle readiness.
Respond to issues such as detours, accidents, weather disruptions, and traffic delays.
2. Operator Oversight & Support Assist operators in the field with guidance, emergency response, and policy enforcement.
Ensure operators follow Ride On policies, MCDOT regulations, and all applicable federal/state transportation laws (e.g., FTA, CDL requirements).
Administer and document coaching, performance evaluations, and corrective actions.
3. Safety and Incident Management Monitor compliance with safety procedures, including pre-trip inspections, ADA accessibility, and safe driving practices.
Respond to and investigate incidents or accidents, and coordinate with county police, emergency services, and maintenance as needed.
Complete detailed incident and accident reports for follow-up and review.
4. Service Monitoring and Adjustments Use AVL/CAD systems and dispatch tools to track fleet performance.
Make real-time service adjustments to routes, schedules, or vehicle assignments to address service gaps or delays.
Coordinate bus substitutions, detour implementations, and communication with dispatch.
5. Customer Service and Public Interaction Address and investigate passenger complaints, service feedback, or operator behavior concerns.
Support operators in managing passenger conflicts, fare disputes, or accessibility issues.
6. Administrative and Reporting Duties Maintain logs and reports related to operator attendance, accidents, service performance, and disciplinary actions.
Submit reports to management on service reliability, operator issues, and operational trends.
Support compliance with union contracts and civil service regulations.
7. Training and Development Assist with onboarding new operators, especially field training and policy orientation.
Assist in conducting refresher training on new procedures, customer service, and safety requirements.
Mentor operators for professional growth and service quality.
8. Collaboration with Other Departments Work closely with maintenance, dispatch, scheduling, and customer service units.
Attend operational meetings and participate in service planning discussions.
Provide field input on route performance, stop locations, and community concerns.
Qualifications
Experience : Completion of high school or high school certificate of completion recognized in the State of Maryland.
Education : Four (4) years of progressively responsible experience in managing a fixed route/ on demand transit operations that includes supervision and responsibility for employee management, fleet operations, and safety and training (e.g., Transit Coordinator, Transit Communications Leader, Safety and Training Instructor). OR, possession of an Associate’s degree (A.A.) or equivalent from two-year college or technical school and four (4) years of experience in the operation of motor coaches, including one year of supervisory or lead experience in the transportation industry.
Equivalency:
An equivalent combination of education and experience may be substituted.
Licenses:
At Time of Employment Application: Possession of a valid Class C (or equivalent) driver’s license from applicant’s state of residence.
First Day of County Employment: Possession of either a Class B Commercial Driver’s License (CDL) or an Instructional Permit for a Class B CDL, with Passenger and Air Brake Endorsements, issued by applicant’s state of residence.
Upon Completion of Bus Operator Training by Montgomery County: Possession of a Class B CDL, with Passenger and Air Brake Endorsements, from employee’s state of residence.
Note: There will be no substitutions for this section.
Preferences:
for interviews will be given to applicants with experience in the following:
Possession of a Class B Commercial Driver’s License (CDL) with Passenger and Air Brake Endorsements, issued by applicant’s state of residence
In-depth knowledge of Montgomery County transit system and geography.
Proficiency with Ride On systems: Trapeze, Clever Devices, or similar AVL/CAD platforms.
Experience in a unionized workforce
Ability to handle stress, emergencies, and high-pressure situations.
Experience resolving conflicts, investigating, and preparing written reports.
Experience drafting correspondence in response to inquiries, compliments, and/or complaints received from the public.
Experience supervising, providing work direction and prioritizing workloads to a large group of employees.
Experience interpreting and explaining Federal and Maryland regulations relating to transit bus operations such as accessibility provisions of the ADA and Maryland motor vehicle regulations applying to a transit environment.
Experience interpreting and applying policies and procedures to work assignments, conduct and discipline.
Experience working with computer database systems for review, analysis and reporting.
If selected for an interview, you may be required to provide a writing sample.
#J-18808-Ljbffr
THIS POSTING IS AN INTERNAL VACANCY ADVERTISEMENT. OPEN ONLY TO CURRENT INTERNAL MONTGOMERY COUNTY EMPLOYEES. Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $70,556 to $111,644, based on the candidate’s qualifications and experience. WHO WE ARE The Division of Transit Services coordinates transit services in Montgomery County. Transit accomplishes an essential mobility mission of the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other essential destinations. The Division plans, schedules and manages the County's Ride On bus system consisting of County owned and operated buses. The Ride On system is designed to complement the service provided by the other transit providers in the County and provides almost 30 million trips per year. The Division also regulates the operation of taxicabs services in the County. WHO WE ARE LOOKING FOR The ideal candidate for this position will be highly organized and detail-oriented, with excellent time management skills to effectively oversee multiple priorities in a fast-paced transit environment. Capable of working independently and exercising sound judgment, while also thriving in a collaborative, team-oriented setting. Skilled at building and maintaining positive relationships across all levels of the organization—including drivers, coordinators, central communication leaders, management, and external stakeholders. And will be an effective communicator, both verbally and in writing, able to deliver clear instructions, respond to service issues, and provide constructive feedback professionally. The Transit Operations Supervisor is responsible for supervising a large group of Bus Operators working different shifts, to ensure that the public receives prompt, efficient, and safe public transit bus service.
Responsibilities
1. Daily Supervision of Bus Operations Supervise Ride On bus operators to ensure safe, timely, and efficient service throughout Montgomery County.
Monitor route performance, on-time service, operator conduct, and vehicle readiness.
Respond to issues such as detours, accidents, weather disruptions, and traffic delays.
2. Operator Oversight & Support Assist operators in the field with guidance, emergency response, and policy enforcement.
Ensure operators follow Ride On policies, MCDOT regulations, and all applicable federal/state transportation laws (e.g., FTA, CDL requirements).
Administer and document coaching, performance evaluations, and corrective actions.
3. Safety and Incident Management Monitor compliance with safety procedures, including pre-trip inspections, ADA accessibility, and safe driving practices.
Respond to and investigate incidents or accidents, and coordinate with county police, emergency services, and maintenance as needed.
Complete detailed incident and accident reports for follow-up and review.
4. Service Monitoring and Adjustments Use AVL/CAD systems and dispatch tools to track fleet performance.
Make real-time service adjustments to routes, schedules, or vehicle assignments to address service gaps or delays.
Coordinate bus substitutions, detour implementations, and communication with dispatch.
5. Customer Service and Public Interaction Address and investigate passenger complaints, service feedback, or operator behavior concerns.
Support operators in managing passenger conflicts, fare disputes, or accessibility issues.
6. Administrative and Reporting Duties Maintain logs and reports related to operator attendance, accidents, service performance, and disciplinary actions.
Submit reports to management on service reliability, operator issues, and operational trends.
Support compliance with union contracts and civil service regulations.
7. Training and Development Assist with onboarding new operators, especially field training and policy orientation.
Assist in conducting refresher training on new procedures, customer service, and safety requirements.
Mentor operators for professional growth and service quality.
8. Collaboration with Other Departments Work closely with maintenance, dispatch, scheduling, and customer service units.
Attend operational meetings and participate in service planning discussions.
Provide field input on route performance, stop locations, and community concerns.
Qualifications
Experience : Completion of high school or high school certificate of completion recognized in the State of Maryland.
Education : Four (4) years of progressively responsible experience in managing a fixed route/ on demand transit operations that includes supervision and responsibility for employee management, fleet operations, and safety and training (e.g., Transit Coordinator, Transit Communications Leader, Safety and Training Instructor). OR, possession of an Associate’s degree (A.A.) or equivalent from two-year college or technical school and four (4) years of experience in the operation of motor coaches, including one year of supervisory or lead experience in the transportation industry.
Equivalency:
An equivalent combination of education and experience may be substituted.
Licenses:
At Time of Employment Application: Possession of a valid Class C (or equivalent) driver’s license from applicant’s state of residence.
First Day of County Employment: Possession of either a Class B Commercial Driver’s License (CDL) or an Instructional Permit for a Class B CDL, with Passenger and Air Brake Endorsements, issued by applicant’s state of residence.
Upon Completion of Bus Operator Training by Montgomery County: Possession of a Class B CDL, with Passenger and Air Brake Endorsements, from employee’s state of residence.
Note: There will be no substitutions for this section.
Preferences:
for interviews will be given to applicants with experience in the following:
Possession of a Class B Commercial Driver’s License (CDL) with Passenger and Air Brake Endorsements, issued by applicant’s state of residence
In-depth knowledge of Montgomery County transit system and geography.
Proficiency with Ride On systems: Trapeze, Clever Devices, or similar AVL/CAD platforms.
Experience in a unionized workforce
Ability to handle stress, emergencies, and high-pressure situations.
Experience resolving conflicts, investigating, and preparing written reports.
Experience drafting correspondence in response to inquiries, compliments, and/or complaints received from the public.
Experience supervising, providing work direction and prioritizing workloads to a large group of employees.
Experience interpreting and explaining Federal and Maryland regulations relating to transit bus operations such as accessibility provisions of the ADA and Maryland motor vehicle regulations applying to a transit environment.
Experience interpreting and applying policies and procedures to work assignments, conduct and discipline.
Experience working with computer database systems for review, analysis and reporting.
If selected for an interview, you may be required to provide a writing sample.
#J-18808-Ljbffr