Montgomery County Government
Transit Operations Supervisor, Grade N21
Montgomery County Government, Kensington, Maryland, us, 20891
Transit Operations Supervisor, Grade N21
Join to apply for the Transit Operations Supervisor, Grade N21 role at Montgomery County Government.
Please note The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $70,556 to $111,644 , based on the candidate’s qualifications and experience.
Who We Are The Division of Transit Services coordinates transit services in Montgomery County.
Transit accomplishes an essential mobility mission of the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other essential destinations.
The Division plans, schedules and manages the County's Ride On bus system consisting of County owned and operated buses. The Ride On system is designed to complement the service provided by the other transit providers in the County and provides almost 30 million trips per year. The Division also regulates the operation of taxicabs services in the County.
Who We Are Looking For The ideal candidate for this position will be highly organized and detail-oriented, with excellent time management skills to effectively oversee multiple priorities in a fast‑paced transit environment. Capable of working independently and exercising sound judgment, while also thriving in a collaborative, team-oriented setting. Skilled at building and maintaining positive relationships across all levels of the organization—including drivers, coordinators, central communication leaders, management, and external stakeholders. And will be an effective communicator, both verbally and in writing, able to deliver clear instructions, respond to service issues, and provide constructive feedback professionally.
What You’ll Be Doing
Daily Supervision of Bus Operations
Supervise Ride On bus operators to ensure safe, timely, and efficient service throughout Montgomery County.
Monitor route performance, on‑time service, operator conduct, and vehicle readiness.
Respond to issues such as detours, accidents, weather disruptions, and traffic delays.
Operator Oversight & Support
Assist operators in the field with guidance, emergency response, and policy enforcement.
Ensure operators follow Ride On policies, MCDOT regulations, and all applicable federal/state transportation laws (e.g., FTA, CDL requirements).
Administer and document coaching, performance evaluations, and corrective actions.
Safety and Incident Management
Monitor compliance with safety procedures, including pre‑trip inspections, ADA accessibility, and safe driving practices.
Respond to and investigate incidents or accidents, and coordinate with county police, emergency services, and maintenance as needed.
Complete detailed incident and accident reports for follow‑up and review.
Service Monitoring and Adjustments
Use AVL/CAD systems and dispatch tools to track fleet performance.
Make real‑time service adjustments to routes, schedules, or vehicle assignments to address service gaps or delays.
Coordinate bus substitutions, detour implementations, and communication with dispatch.
Customer Service and Public Interaction
Address and investigate passenger complaints, service feedback, or operator behavior concerns.
Support operators in managing passenger conflicts, fare disputes, or accessibility issues.
Administrative and Reporting Duties
Maintain logs and reports related to operator attendance, incidents, service performance, and disciplinary actions.
Submit reports to management on service reliability, operator issues, and operational trends.
Support compliance with union contracts and civil service regulations.
Training and Development
Assist with onboarding new operators, especially field training and policy orientation.
Assist in conducting refresher training on new procedures, customer service, and safety requirements.
Mentor operators for professional growth and service quality.
Collaboration with Other Departments
Work closely with maintenance, dispatch, scheduling, and customer service units.
Attend operational meetings and participate in service planning discussions.
Provide field input on route performance, stop locations, and community concerns.
Minimum Qualifications
High school diploma or recognized equivalent in the state of Maryland.
Four (4) years of progressively responsible experience in managing a fixed route/on‑demand transit operations that includes supervision and responsibility for employee management, fleet operations, and safety and training.
Equivalency: An equivalent combination of education and experience may be substituted.
License: Possession of a valid Class C driver’s license at time of application.
First Day of County Employment: Possession of a Class B Commercial Driver’s License (CDL) or an Instructional Permit with Passenger and Air Brake Endorsements.
Upon Completion of Bus Operator Training: Possession of a Class B CDL with Passenger and Air Brake Endorsements.
Preferred Criteria, Interview Preferences
Class B Commercial Driver’s License (CDL) with Passenger and Air Brake Endorsements.
In‑depth knowledge of Montgomery County transit system and geography.
Proficiency with Ride On systems: Trapeze, Clever Devices, or similar AVL/CAD platforms.
Experience in a unionized workforce.
Ability to handle stress, emergencies, and high‑pressure situations.
Experience resolving conflicts, investigating, and preparing written reports.
Experience drafting correspondence in response to public inquiries and complaints.
Experience supervising, providing work direction and prioritizing workloads to a large group of employees.
Experience interpreting and explaining Federal and Maryland regulations relating to transit bus operations such as ADA and state motor vehicle regulations.
Experience applying policies and procedures to work assignments, conduct and discipline.
Experience working with computer database systems for review, analysis and reporting.
IMPORTANT INFORMATION The Office of Human Resources reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Ethics Law Except as provided by law or regulation, the County’s "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Government Administration
Legal EEO Statement Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
#J-18808-Ljbffr
Please note The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $70,556 to $111,644 , based on the candidate’s qualifications and experience.
Who We Are The Division of Transit Services coordinates transit services in Montgomery County.
Transit accomplishes an essential mobility mission of the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other essential destinations.
The Division plans, schedules and manages the County's Ride On bus system consisting of County owned and operated buses. The Ride On system is designed to complement the service provided by the other transit providers in the County and provides almost 30 million trips per year. The Division also regulates the operation of taxicabs services in the County.
Who We Are Looking For The ideal candidate for this position will be highly organized and detail-oriented, with excellent time management skills to effectively oversee multiple priorities in a fast‑paced transit environment. Capable of working independently and exercising sound judgment, while also thriving in a collaborative, team-oriented setting. Skilled at building and maintaining positive relationships across all levels of the organization—including drivers, coordinators, central communication leaders, management, and external stakeholders. And will be an effective communicator, both verbally and in writing, able to deliver clear instructions, respond to service issues, and provide constructive feedback professionally.
What You’ll Be Doing
Daily Supervision of Bus Operations
Supervise Ride On bus operators to ensure safe, timely, and efficient service throughout Montgomery County.
Monitor route performance, on‑time service, operator conduct, and vehicle readiness.
Respond to issues such as detours, accidents, weather disruptions, and traffic delays.
Operator Oversight & Support
Assist operators in the field with guidance, emergency response, and policy enforcement.
Ensure operators follow Ride On policies, MCDOT regulations, and all applicable federal/state transportation laws (e.g., FTA, CDL requirements).
Administer and document coaching, performance evaluations, and corrective actions.
Safety and Incident Management
Monitor compliance with safety procedures, including pre‑trip inspections, ADA accessibility, and safe driving practices.
Respond to and investigate incidents or accidents, and coordinate with county police, emergency services, and maintenance as needed.
Complete detailed incident and accident reports for follow‑up and review.
Service Monitoring and Adjustments
Use AVL/CAD systems and dispatch tools to track fleet performance.
Make real‑time service adjustments to routes, schedules, or vehicle assignments to address service gaps or delays.
Coordinate bus substitutions, detour implementations, and communication with dispatch.
Customer Service and Public Interaction
Address and investigate passenger complaints, service feedback, or operator behavior concerns.
Support operators in managing passenger conflicts, fare disputes, or accessibility issues.
Administrative and Reporting Duties
Maintain logs and reports related to operator attendance, incidents, service performance, and disciplinary actions.
Submit reports to management on service reliability, operator issues, and operational trends.
Support compliance with union contracts and civil service regulations.
Training and Development
Assist with onboarding new operators, especially field training and policy orientation.
Assist in conducting refresher training on new procedures, customer service, and safety requirements.
Mentor operators for professional growth and service quality.
Collaboration with Other Departments
Work closely with maintenance, dispatch, scheduling, and customer service units.
Attend operational meetings and participate in service planning discussions.
Provide field input on route performance, stop locations, and community concerns.
Minimum Qualifications
High school diploma or recognized equivalent in the state of Maryland.
Four (4) years of progressively responsible experience in managing a fixed route/on‑demand transit operations that includes supervision and responsibility for employee management, fleet operations, and safety and training.
Equivalency: An equivalent combination of education and experience may be substituted.
License: Possession of a valid Class C driver’s license at time of application.
First Day of County Employment: Possession of a Class B Commercial Driver’s License (CDL) or an Instructional Permit with Passenger and Air Brake Endorsements.
Upon Completion of Bus Operator Training: Possession of a Class B CDL with Passenger and Air Brake Endorsements.
Preferred Criteria, Interview Preferences
Class B Commercial Driver’s License (CDL) with Passenger and Air Brake Endorsements.
In‑depth knowledge of Montgomery County transit system and geography.
Proficiency with Ride On systems: Trapeze, Clever Devices, or similar AVL/CAD platforms.
Experience in a unionized workforce.
Ability to handle stress, emergencies, and high‑pressure situations.
Experience resolving conflicts, investigating, and preparing written reports.
Experience drafting correspondence in response to public inquiries and complaints.
Experience supervising, providing work direction and prioritizing workloads to a large group of employees.
Experience interpreting and explaining Federal and Maryland regulations relating to transit bus operations such as ADA and state motor vehicle regulations.
Experience applying policies and procedures to work assignments, conduct and discipline.
Experience working with computer database systems for review, analysis and reporting.
IMPORTANT INFORMATION The Office of Human Resources reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Ethics Law Except as provided by law or regulation, the County’s "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Government Administration
Legal EEO Statement Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
#J-18808-Ljbffr