LHH
Are you a
data-driven leader
with a passion for customer experience and a knack for
dashboard development and KPI tracking ? Join us in a newly created role that will shape how we serve our community across call centers, retail, and digital touchpoints. About the Role
Reporting to our VP of Customer Experience (in role since 2019), this position holds
organization-wide responsibility
for customer experience strategy and execution. You’ll lead a team of frontline staff, drive technology and process improvements, and collaborate across departments to elevate service delivery. What You’ll Do
Lead a team of 11–14 Customer Service Reps + 1 Supervisor Oversee a 7-day-a-week Downtown Retail Center Design and implement
interactive dashboards
and
KPI frameworks Champion training programs and a culture of continuous improvement Collaborate cross-functionally to act on customer feedback Drive digital transformation and service innovation Lead with empathy, maturity, and a change-ready mindset Requirements:
5+ years in customer service leadership (transit, hospitality, or retail preferred) Proven experience with
dashboard tools
(e.g., Power BI, Tableau) Strong grasp of
KPI design, tracking, and reporting Experience managing unionized teams and high-volume environments Bachelor’s degree in Business, Communications, or related field Benefit offerings:
include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Equal Opportunity Employer/Veterans/Disabled The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
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data-driven leader
with a passion for customer experience and a knack for
dashboard development and KPI tracking ? Join us in a newly created role that will shape how we serve our community across call centers, retail, and digital touchpoints. About the Role
Reporting to our VP of Customer Experience (in role since 2019), this position holds
organization-wide responsibility
for customer experience strategy and execution. You’ll lead a team of frontline staff, drive technology and process improvements, and collaborate across departments to elevate service delivery. What You’ll Do
Lead a team of 11–14 Customer Service Reps + 1 Supervisor Oversee a 7-day-a-week Downtown Retail Center Design and implement
interactive dashboards
and
KPI frameworks Champion training programs and a culture of continuous improvement Collaborate cross-functionally to act on customer feedback Drive digital transformation and service innovation Lead with empathy, maturity, and a change-ready mindset Requirements:
5+ years in customer service leadership (transit, hospitality, or retail preferred) Proven experience with
dashboard tools
(e.g., Power BI, Tableau) Strong grasp of
KPI design, tracking, and reporting Experience managing unionized teams and high-volume environments Bachelor’s degree in Business, Communications, or related field Benefit offerings:
include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Equal Opportunity Employer/Veterans/Disabled The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
#J-18808-Ljbffr