Metro Vein Centers
Revenue Cycle Management (RCM) Director, Front End Services
Metro Vein Centers, West Bloomfield, Michigan, United States
Revenue Cycle Management (RCM) Director, Front End Services
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.
How You'll Make a Difference The Revenue Cycle Management (RCM) Director, Front End Services, reporting to the Chief Revenue Officer, is a pivotal leader within Metro Vein Centers, tasked with shaping and directing the operations of the patient access services department. This role offers the opportunity to influence the direction of a dynamic and expanding team, ensuring the efficient operation of credentialing / contracting, insurance verification, patient financial navigation, authorization & PCP referrals, RCM Billing contact center, and coding. The director will drive the development and implementation of strategies to optimize patient access processes, enhance customer satisfaction, and improve overall operational efficiency.
A hands-on and proactive approach is essential, as the role demands active engagement in overcoming challenges and implementing solutions in a fast-paced environment while delivering exceptional financial services to patients and supporting the organization's long-term success.
Provide strategic leadership to the patient access services department, ensuring alignment with the organization's growth objectives and financial goals.
Build departmental structure by defining roles and responsibilities, creating standard operating procedures, and establishing policies to ensure clarity and consistency.
Strengthen organizational culture by nurturing team chemistry, leading with accountability and integrity, and actively encouraging a collaborative, inclusive, and positive work environment that fosters growth and mutual respect.
Champion a patient-centered approach by developing programs and processes that deliver clear, accurate, and compassionate financial services.
Oversee and enhance daily operations for credentialing / contracting, insurance verification, patient financial navigation, RCM contact center, authorization & PCP referrals, and coding, ensuring efficiency, compliance, and accuracy.
Drive improvements in revenue cycle management by analyzing performance metrics and implementing effective strategies to optimize cash flow, increase net collection rate, improve throughput, and improve NPS and conversion rates through supporting Sales & Marketing departments.
Collaborate cross-functionally with clinical and operational leadership teams to streamline RCM workflows and enhance patient outcomes, including EMR/PM system improvements and bolt-on technology.
Ensure compliance with all federal, state, and local regulations, including HIPAA, and stay updated on changes in healthcare billing and reimbursement policies.
Prepare and present performance reports to senior leadership, highlighting trends, challenges, and actionable insights.
Qualifications
Bachelor's degree or equivalent experience
10+ years of physician revenue cycle experience
7+ years of experience managing authorizations, credentialing, insurance verification, financial navigation, and/or coding
5+ years of experience in leadership roles
Strong leadership skills with a proven ability to lead cross-functional teams and drive organizational change.
Proficiency in financial analysis, KPI development, and reporting.
Experience with healthcare technology platforms (e.g., EHRs, RCM software, analytics tools).
Experience working with RCM vendors: onshore or offshore
Preferred Education And Experience
Experience with Athena Practice
Experience in the vein specialty
Benefits
Medical, Dental, and Vision Insurance
401(k)
Paid Time Off (PTO) + Paid Company Holidays
Life Insurance
Short-Term Disability
Employee Assistance Program (EAP)
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Seniority level Director
Employment type Full-time
Job function Finance and Sales Industries: Hospitals and Health Care
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How You'll Make a Difference The Revenue Cycle Management (RCM) Director, Front End Services, reporting to the Chief Revenue Officer, is a pivotal leader within Metro Vein Centers, tasked with shaping and directing the operations of the patient access services department. This role offers the opportunity to influence the direction of a dynamic and expanding team, ensuring the efficient operation of credentialing / contracting, insurance verification, patient financial navigation, authorization & PCP referrals, RCM Billing contact center, and coding. The director will drive the development and implementation of strategies to optimize patient access processes, enhance customer satisfaction, and improve overall operational efficiency.
A hands-on and proactive approach is essential, as the role demands active engagement in overcoming challenges and implementing solutions in a fast-paced environment while delivering exceptional financial services to patients and supporting the organization's long-term success.
Provide strategic leadership to the patient access services department, ensuring alignment with the organization's growth objectives and financial goals.
Build departmental structure by defining roles and responsibilities, creating standard operating procedures, and establishing policies to ensure clarity and consistency.
Strengthen organizational culture by nurturing team chemistry, leading with accountability and integrity, and actively encouraging a collaborative, inclusive, and positive work environment that fosters growth and mutual respect.
Champion a patient-centered approach by developing programs and processes that deliver clear, accurate, and compassionate financial services.
Oversee and enhance daily operations for credentialing / contracting, insurance verification, patient financial navigation, RCM contact center, authorization & PCP referrals, and coding, ensuring efficiency, compliance, and accuracy.
Drive improvements in revenue cycle management by analyzing performance metrics and implementing effective strategies to optimize cash flow, increase net collection rate, improve throughput, and improve NPS and conversion rates through supporting Sales & Marketing departments.
Collaborate cross-functionally with clinical and operational leadership teams to streamline RCM workflows and enhance patient outcomes, including EMR/PM system improvements and bolt-on technology.
Ensure compliance with all federal, state, and local regulations, including HIPAA, and stay updated on changes in healthcare billing and reimbursement policies.
Prepare and present performance reports to senior leadership, highlighting trends, challenges, and actionable insights.
Qualifications
Bachelor's degree or equivalent experience
10+ years of physician revenue cycle experience
7+ years of experience managing authorizations, credentialing, insurance verification, financial navigation, and/or coding
5+ years of experience in leadership roles
Strong leadership skills with a proven ability to lead cross-functional teams and drive organizational change.
Proficiency in financial analysis, KPI development, and reporting.
Experience with healthcare technology platforms (e.g., EHRs, RCM software, analytics tools).
Experience working with RCM vendors: onshore or offshore
Preferred Education And Experience
Experience with Athena Practice
Experience in the vein specialty
Benefits
Medical, Dental, and Vision Insurance
401(k)
Paid Time Off (PTO) + Paid Company Holidays
Life Insurance
Short-Term Disability
Employee Assistance Program (EAP)
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Seniority level Director
Employment type Full-time
Job function Finance and Sales Industries: Hospitals and Health Care
#J-18808-Ljbffr