Neighborhood Outreach Access to Health (NOAH)
Revenue Cycle Director
Neighborhood Outreach Access to Health (NOAH), Phoenix, Arizona, United States, 85003
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Revenue Cycle Director
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Neighborhood Outreach Access to Health (NOAH) . Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs. At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career. Overview
The Director of Revenue Cycle Management (RCM) is a strategic and operational leader responsible for optimizing all aspects of the patient revenue cycle at NOAH. This includes oversight of coding, claims, reimbursement, collections, and denials management. The Director plays a vital role in supporting the financial health of the organization and must ensure revenue is captured efficiently, accurately, and compliantly. Responsibilities
Lead and manage the RCM department, including billing, coding, payment posting, and insurance follow-up functions. Oversee department structure and staffing; recruit, hire, train, coach, and evaluate the performance of RCM staff. Build and reinforce a culture of accountability, ownership, and continuous improvement. Conduct regular staff meetings to communicate expectations, share updates, and address issues proactively. Administer disciplinary actions and performance improvement plans in accordance with organizational policy. Promote team engagement, career development, and professional growth. Own the full lifecycle of the revenue cycle process, ensuring timely and accurate charge capture, coding, billing, collections, denial management, and cash posting. Monitor KPIs weekly and monthly (e.g., AR days, denial rate, clean claim rate, net collection rate) and initiate corrective action in collaboration with department leads and CFO. Present regular KPI dashboards, trends, and action plans to the CFO and executive team. Provide feedback and financial insight to the Accounting team for accurate month-end close, revenue recognition, and forecasting. Coordinate with billing contractors and monitor the quality, productivity, and compliance of their work. Ensure contracted resources are effectively utilized while actively developing internal team capacity to reduce long-term dependency. Lead development, implementation, and enforcement of comprehensive and compliant SOPs for all RCM functions. Work closely with stakeholders to mitigate gaps and design and deliver billing-related training programs for RCM, Front Office, Community Resources, and PEC teams to ensure complete and accurate data collection at point of service. Lead initiatives to reduce revenue leakage, increase clean claims, and reduce avoidable denials and write-offs. Ensure compliance with payer contract terms, FQHC-specific billing regulations (e.g., PPS, wraparound), Medicaid guidelines, and other federal/state requirements. Oversee and ensure accuracy of AHCCCS PPS reconciliations and other state/federal submissions. Partner with IT and system vendors to ensure RCM systems (e.g., billing, claims, clearinghouse) are configured correctly and optimized for efficiency. Manage high-level and complex patient billing inquiries with professionalism and empathy. Participate in the annual budgeting process; assist CFO and Controller with revenue projections and modeling. Collaborate with peer organizations and industry groups to remain current on FQHC billing best practices. Attend and contribute to cross-functional meetings, trainings, and community initiatives as required. Perform other duties as assigned. Required Skills/Knowledge/Abilities
Deep knowledge of FQHC-specific revenue cycle processes, Medicaid/PPS, 340B, and federal grant billing. Proven ability to monitor and improve RCM performance through data-driven strategies. Strong understanding of healthcare payer contracting and reimbursement mechanisms. Exceptional leadership, team development, and communication skills. Ability to synthesize complex data into actionable insight and communicate clearly across audiences. Proficiency in electronic health record (EHR)/practice management systems (preferably EPIC) and data tools (Excel, Tableau, Power BI, etc.). Adept at navigating change, solving problems, and implementing process improvement initiatives. Strong project management and cross-functional collaboration skills. Education And Experience
Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field required. Minimum of 5 years of progressive experience in Revenue Cycle operations, including 5+ years in a supervisory or director-level role. Experience in a Federally Qualified Health Center (FQHC) or similar safety-net provider strongly preferred. EPIC certification in Charge Review, Payment Posting, Self-Pay Follow Up, Insurance Follow Up, and/or Coding preferred. Advanced training or certification in Revenue Cycle Management, Healthcare Compliance, or Project Management is a plus. Other Requirements
New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022). Note: This description excludes extraneous job listings and boilerplate not relevant to the Revenue Cycle Director role.
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Revenue Cycle Director
role at
Neighborhood Outreach Access to Health (NOAH) . Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs. At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career. Overview
The Director of Revenue Cycle Management (RCM) is a strategic and operational leader responsible for optimizing all aspects of the patient revenue cycle at NOAH. This includes oversight of coding, claims, reimbursement, collections, and denials management. The Director plays a vital role in supporting the financial health of the organization and must ensure revenue is captured efficiently, accurately, and compliantly. Responsibilities
Lead and manage the RCM department, including billing, coding, payment posting, and insurance follow-up functions. Oversee department structure and staffing; recruit, hire, train, coach, and evaluate the performance of RCM staff. Build and reinforce a culture of accountability, ownership, and continuous improvement. Conduct regular staff meetings to communicate expectations, share updates, and address issues proactively. Administer disciplinary actions and performance improvement plans in accordance with organizational policy. Promote team engagement, career development, and professional growth. Own the full lifecycle of the revenue cycle process, ensuring timely and accurate charge capture, coding, billing, collections, denial management, and cash posting. Monitor KPIs weekly and monthly (e.g., AR days, denial rate, clean claim rate, net collection rate) and initiate corrective action in collaboration with department leads and CFO. Present regular KPI dashboards, trends, and action plans to the CFO and executive team. Provide feedback and financial insight to the Accounting team for accurate month-end close, revenue recognition, and forecasting. Coordinate with billing contractors and monitor the quality, productivity, and compliance of their work. Ensure contracted resources are effectively utilized while actively developing internal team capacity to reduce long-term dependency. Lead development, implementation, and enforcement of comprehensive and compliant SOPs for all RCM functions. Work closely with stakeholders to mitigate gaps and design and deliver billing-related training programs for RCM, Front Office, Community Resources, and PEC teams to ensure complete and accurate data collection at point of service. Lead initiatives to reduce revenue leakage, increase clean claims, and reduce avoidable denials and write-offs. Ensure compliance with payer contract terms, FQHC-specific billing regulations (e.g., PPS, wraparound), Medicaid guidelines, and other federal/state requirements. Oversee and ensure accuracy of AHCCCS PPS reconciliations and other state/federal submissions. Partner with IT and system vendors to ensure RCM systems (e.g., billing, claims, clearinghouse) are configured correctly and optimized for efficiency. Manage high-level and complex patient billing inquiries with professionalism and empathy. Participate in the annual budgeting process; assist CFO and Controller with revenue projections and modeling. Collaborate with peer organizations and industry groups to remain current on FQHC billing best practices. Attend and contribute to cross-functional meetings, trainings, and community initiatives as required. Perform other duties as assigned. Required Skills/Knowledge/Abilities
Deep knowledge of FQHC-specific revenue cycle processes, Medicaid/PPS, 340B, and federal grant billing. Proven ability to monitor and improve RCM performance through data-driven strategies. Strong understanding of healthcare payer contracting and reimbursement mechanisms. Exceptional leadership, team development, and communication skills. Ability to synthesize complex data into actionable insight and communicate clearly across audiences. Proficiency in electronic health record (EHR)/practice management systems (preferably EPIC) and data tools (Excel, Tableau, Power BI, etc.). Adept at navigating change, solving problems, and implementing process improvement initiatives. Strong project management and cross-functional collaboration skills. Education And Experience
Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field required. Minimum of 5 years of progressive experience in Revenue Cycle operations, including 5+ years in a supervisory or director-level role. Experience in a Federally Qualified Health Center (FQHC) or similar safety-net provider strongly preferred. EPIC certification in Charge Review, Payment Posting, Self-Pay Follow Up, Insurance Follow Up, and/or Coding preferred. Advanced training or certification in Revenue Cycle Management, Healthcare Compliance, or Project Management is a plus. Other Requirements
New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022). Note: This description excludes extraneous job listings and boilerplate not relevant to the Revenue Cycle Director role.
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