Michaels Stores
Overview
Be among the first 25 applicants for a Customer Experience Manager role at Michaels Store - LA-FOOTHILL RANCH, CA. Deliver a customer centric shopping experience by managing front-end operations and expectations, lead omnichannel processes, and maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold the team accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve KPIs and manage the team to achieve their role KPIs Plan and lead the execution of in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development Serve as Manager on Duty (MOD) Interact with others in a respectful manner; promote commitment to the organization’s vision and values; project a positive image Acknowledge customers, help locate products and provide solutions Participate in truck unloading and stocking processes to ensure truck standards are followed Cross-train in Custom Framing selling and production In select stores without a Framing Manager: lead delivery of high-quality custom framing solutions on time by planning and managing framing workload Qualifications
Retail management experience preferred Physical Requirements & Work Environment
Ability to remain standing for long periods Ability to move throughout the store; regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or comparable equipment Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings If assistance is required performing essential functions, contact your supervisor to determine reasonable accommodations Other
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Compensation
Total Base Pay Range For This Position $17.50 - $23.00 Company Information
At The Michaels Companies Inc,
our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas,
Michaels is the best place for all things creative . For more information, please visit
www.michaels.com . We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, generous employee discounts, and more. For more information, visit
mikbenefits.com . Michaels is an Equal Opportunity Employer.
We are dedicated to inclusion and provide reasonable accommodations for qualified individuals in accordance with applicable laws. If accommodations are required for the application or interview process or to perform essential job functions, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English; EEOC Know Your Rights Poster in Spanish; EEOC Poster Optimized for Screen Readers; Federal FMLA Poster; Federal EPPAC Poster.
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Be among the first 25 applicants for a Customer Experience Manager role at Michaels Store - LA-FOOTHILL RANCH, CA. Deliver a customer centric shopping experience by managing front-end operations and expectations, lead omnichannel processes, and maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold the team accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve KPIs and manage the team to achieve their role KPIs Plan and lead the execution of in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development Serve as Manager on Duty (MOD) Interact with others in a respectful manner; promote commitment to the organization’s vision and values; project a positive image Acknowledge customers, help locate products and provide solutions Participate in truck unloading and stocking processes to ensure truck standards are followed Cross-train in Custom Framing selling and production In select stores without a Framing Manager: lead delivery of high-quality custom framing solutions on time by planning and managing framing workload Qualifications
Retail management experience preferred Physical Requirements & Work Environment
Ability to remain standing for long periods Ability to move throughout the store; regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or comparable equipment Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings If assistance is required performing essential functions, contact your supervisor to determine reasonable accommodations Other
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Compensation
Total Base Pay Range For This Position $17.50 - $23.00 Company Information
At The Michaels Companies Inc,
our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas,
Michaels is the best place for all things creative . For more information, please visit
www.michaels.com . We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, generous employee discounts, and more. For more information, visit
mikbenefits.com . Michaels is an Equal Opportunity Employer.
We are dedicated to inclusion and provide reasonable accommodations for qualified individuals in accordance with applicable laws. If accommodations are required for the application or interview process or to perform essential job functions, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English; EEOC Know Your Rights Poster in Spanish; EEOC Poster Optimized for Screen Readers; Federal FMLA Poster; Federal EPPAC Poster.
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