We are seeking a proactive and detail-oriented Dealer Onboarding & Support Coordinator to lead the end-to-end onboarding of new dealer partners. This role is a key part of our Originations team and plays a vital role in ensuring a smooth, professional, and efficient onboarding experience. The primary responsibility is to manage the full dealer onboarding lifecycle from initial contact and documentation intake, through system setup, and readiness for funding. The role will also provide light support to the Credit and Funding teams by assisting with compliance checks, digital documentation, and package tracking. The ideal candidate has experience in powersports or auto finance or has held previous project management or project coordinator roles. This individual thrives in a fast-paced, collaborative environment and values precision, communication, and process improvement.
Key Responsibilities:
Manage the full dealer onboarding process including application intake, documentation review, compliance checks, system setup, and onboarding status tracking
Serve as the main point of contact for onboarding inquiries and guide Sales and dealers through each step of the process
Coordinate with Sales to distribute dealer-facing onboarding materials and ensure readiness for funding
Troubleshoot and resolve onboarding issues from dealers or internal teams to ensure timelines are met
Maintain an organized digital filing system for all onboarding documentation and dealer records
Work cross-functionally with Sales, Credit, and Funding to provide visibility on onboarding progress and readiness
Provide feedback and recommendations to improve onboarding workflows, documentation, and internal coordination
Support the Credit team by preparing and tracking basic compliance documentation as needed
Support the Funding team by scanning and indexing finalized contract packages for internal processing
Act as a resource for internal teams by maintaining onboarding best practices and ensuring transparency across departments
Qualifications:
Bachelor’s degree in Business, Finance, Marketing, or a related field preferred
1–2 years of dealer onboarding or project management experience (powersports or auto finance a plus)
Strong communication and organizational skills with the ability to manage multiple tasks simultaneously
High attention to detail and familiarity with compliance and documentation standards
Proficient in Microsoft Office (Excel, Outlook, Word)
Ability to work both independently and collaboratively across departments
Customer-focused mindset with a proactive, solutions-oriented approach
Must be able to work on-site in Foothill Ranch, CA
Key Competencies:
Attention to Detail
Cross-Functional Collaboration
Process Management
Communication Skills
Compliance Awareness
Time Management
Profile Differentiators:
Background in powersports finance or dealership operations
Familiarity with F&I workflows and retail finance documents
Experience supporting a Sales team with training materials or internal tools
Knowledge of ECOA processes
Salary:
$30.00-$35.00 per hour
Equal Opportunity:
KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Equal Opportunity Employer
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Dealer Onboarding & Support Coordinator