CaptivateIQ
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Customer Success Manager
role at
CaptivateIQ . Get AI-powered advice on this job and more exclusive features. This range is provided by CaptivateIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$105,000.00/yr - $125,000.00/yr CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It\'s time to rethink ROI - your return on incentives - with CaptivateIQ. With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning. About the role
We’re seeking a talented Customer Success Manager to join our growing team. The ideal candidate has a proven track record of driving revenue growth, delivering exceptional customer service, and owning both renewal and upsell motions. They embody a solution-oriented mindset, communicate effectively across all levels (including C-suite), and operate with autonomy in fast-paced, dynamic environments. This role is perfect for someone who thrives in ambiguity, takes initiative, and enjoys balancing strategic customer engagement with commercial execution. You’ll join a high-trust, collaborative team that values transparency, ownership, and strong cross-functional partnerships. Job location
The candidate selected for this opportunity must reside near one of the following locations: Austin, TX Raleigh, NC Nashville, TN Toronto, Canada Hybrid (in-office 3 days per week) or Remote. Responsibilities
Serve as the primary point of contact for assigned client accounts, providing dedicated support to address their needs and ensure their success Advocate for clients within the organization, representing their interests and ensuring their needs are addressed promptly and effectively Collaborate with internal teams (Sales, Professional Services, Support) to align efforts and deliver solutions that meet client needs Present accurate weekly forecasts to leadership, highlighting customer trends and potential impacts on business objectives Lead commercial conversations, including renewals and upsells; partner with Sales, Legal, and internal stakeholders to close deals Develop account strategies that tie the product to each customer’s strategic goals; proactively identify and close revenue expansion opportunities Monitor account health, performance metrics, and customer satisfaction; take proactive measures to address issues to ensure client success Stay informed about industry trends, market developments, the competitive landscape, and company strategy to provide clients with relevant insights Requirements
2-4 years of experience in Customer Success, Account Management, or a similar SaaS role Proven track record of exceeding growth targets, driving customer retention, and delivering high-impact customer service Strong interpersonal and communication skills, with the ability to manage contract negotiations and objection handling up to the CEO Strategic thinker with the ability to identify opportunities, solve problems, and drive results Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines Experience working cross-functionally with Product, Support, Marketing, Billing, and other internal stakeholders Bonus Points
Experience supporting commissions platforms, finance-adjacent tools, or accounting solutions Proven success managing renewals and upsells, especially in mid-to-large portfolios Proficiency with CRM tools (e.g., Salesforce) and CS platforms (e.g., ChurnZero) Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents Flexible vacation days and quarterly mental health days One-time expense on your 1-year work anniversary (for travel, home furnishings, etc.) Annual stipends for professional development and caregiving (US-ONLY) 401k plan Newest Apple products to help you do your best work Employee Resource Groups (ERGs) to support DEI goals Notice to Prospective Candidates
Only emails from @captivateiq.com should be trusted We are aware of recruitment scams; please note, we will never solicit sensitive information or offer employment without multiple rounds of secure interviews CaptivateIQ participates in E-Verify. The OTE range represents the minimum and maximum for this position across North America and depends on factors including location and proficiency.
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Customer Success Manager
role at
CaptivateIQ . Get AI-powered advice on this job and more exclusive features. This range is provided by CaptivateIQ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$105,000.00/yr - $125,000.00/yr CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It\'s time to rethink ROI - your return on incentives - with CaptivateIQ. With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning. About the role
We’re seeking a talented Customer Success Manager to join our growing team. The ideal candidate has a proven track record of driving revenue growth, delivering exceptional customer service, and owning both renewal and upsell motions. They embody a solution-oriented mindset, communicate effectively across all levels (including C-suite), and operate with autonomy in fast-paced, dynamic environments. This role is perfect for someone who thrives in ambiguity, takes initiative, and enjoys balancing strategic customer engagement with commercial execution. You’ll join a high-trust, collaborative team that values transparency, ownership, and strong cross-functional partnerships. Job location
The candidate selected for this opportunity must reside near one of the following locations: Austin, TX Raleigh, NC Nashville, TN Toronto, Canada Hybrid (in-office 3 days per week) or Remote. Responsibilities
Serve as the primary point of contact for assigned client accounts, providing dedicated support to address their needs and ensure their success Advocate for clients within the organization, representing their interests and ensuring their needs are addressed promptly and effectively Collaborate with internal teams (Sales, Professional Services, Support) to align efforts and deliver solutions that meet client needs Present accurate weekly forecasts to leadership, highlighting customer trends and potential impacts on business objectives Lead commercial conversations, including renewals and upsells; partner with Sales, Legal, and internal stakeholders to close deals Develop account strategies that tie the product to each customer’s strategic goals; proactively identify and close revenue expansion opportunities Monitor account health, performance metrics, and customer satisfaction; take proactive measures to address issues to ensure client success Stay informed about industry trends, market developments, the competitive landscape, and company strategy to provide clients with relevant insights Requirements
2-4 years of experience in Customer Success, Account Management, or a similar SaaS role Proven track record of exceeding growth targets, driving customer retention, and delivering high-impact customer service Strong interpersonal and communication skills, with the ability to manage contract negotiations and objection handling up to the CEO Strategic thinker with the ability to identify opportunities, solve problems, and drive results Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines Experience working cross-functionally with Product, Support, Marketing, Billing, and other internal stakeholders Bonus Points
Experience supporting commissions platforms, finance-adjacent tools, or accounting solutions Proven success managing renewals and upsells, especially in mid-to-large portfolios Proficiency with CRM tools (e.g., Salesforce) and CS platforms (e.g., ChurnZero) Benefits
(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents Flexible vacation days and quarterly mental health days One-time expense on your 1-year work anniversary (for travel, home furnishings, etc.) Annual stipends for professional development and caregiving (US-ONLY) 401k plan Newest Apple products to help you do your best work Employee Resource Groups (ERGs) to support DEI goals Notice to Prospective Candidates
Only emails from @captivateiq.com should be trusted We are aware of recruitment scams; please note, we will never solicit sensitive information or offer employment without multiple rounds of secure interviews CaptivateIQ participates in E-Verify. The OTE range represents the minimum and maximum for this position across North America and depends on factors including location and proficiency.
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