CAPTIVATEIQ INC
Overview
Join to apply for the
Customer Success Manager
role at
CaptivateIQ . The base pay range is provided below and the actual pay will be based on skills and experience. Discuss with your recruiter for details. Base pay range
$105,000.00/yr - $125,000.00/yr CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, trusted by customers including Affirm, Gong, and Figma. We help revenue teams automate processes, hit revenue targets, and adapt with business change to drive efficient growth. With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ enables companies to improve their return on incentives and sales planning. Role and responsibilities
Serve as the primary point of contact for assigned client accounts, providing dedicated support to address their needs and ensure their success. Advocate for clients within the organization, representing their interests and ensuring their needs are addressed promptly and effectively. Collaborate with internal teams (Sales, Professional Services, Support) to align efforts and deliver solutions that meet client needs. Present accurate weekly forecasts to leadership, highlighting customer trends and potential impacts on business objectives. Lead renewal and upsell discussions; partner with Sales, Legal, and internal stakeholders to close deals. Develop account strategies that tie the product to each customers strategic goals and identify close revenue expansion opportunities. Monitor account health, performance metrics, and customer satisfaction, taking proactive actions to ensure client success. Stay informed about industry trends, market developments, and company strategy to provide clients with relevant insights. Requirements
2-4 years of experience in Customer Success, Account Management, or a similar SaaS role. Proven track record of exceeding growth targets, driving retention, and delivering high-impact service. Strong interpersonal and communication skills, with ability to manage contract negotiations and objections up to executive levels. Strategic thinker with the ability to identify opportunities, solve problems, and drive results. Excellent organizational and time-management skills to manage multiple priorities and deadlines. Experience working cross-functionally with Product, Support, Marketing, Billing, and other internal stakeholders. Bonus Points
Experience supporting commissions platforms, finance-adjacent tools, or accounting solutions. Proven success managing renewals and upsells, especially in mid-to-large portfolios. Proficiency with CRM systems (e.g., Salesforce) and Customer Success platforms (e.g., ChurnZero). Benefits
(US-ONLY) 100% coverage for medical, dental, and vision, including 75% for dependents. Flexible vacation days and quarterly mental health days. One-time anniversary stipend for travel, home furnishings, or a nice meal. Annual stipends for professional development and caretaking. (US-ONLY) 401k plan participation. Latest Apple products to support work. Employee Resource Groups (ERGs) supporting DEI goals and diverse talent retention. Location and work arrangement
The candidate selected for this opportunity must reside near one of the specified locations. Hybrid (in-office 3 days per week) or remote options may be available depending on location. Notice to Prospective Candidates
Only emails from @captivateiq.com should be trusted. Be aware of recruitment scams and never provide sensitive information or payments to recruiters. Seniority level
Not Applicable Employment type
Contract Job function
Other Industries
Software Development
#J-18808-Ljbffr
Join to apply for the
Customer Success Manager
role at
CaptivateIQ . The base pay range is provided below and the actual pay will be based on skills and experience. Discuss with your recruiter for details. Base pay range
$105,000.00/yr - $125,000.00/yr CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, trusted by customers including Affirm, Gong, and Figma. We help revenue teams automate processes, hit revenue targets, and adapt with business change to drive efficient growth. With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ enables companies to improve their return on incentives and sales planning. Role and responsibilities
Serve as the primary point of contact for assigned client accounts, providing dedicated support to address their needs and ensure their success. Advocate for clients within the organization, representing their interests and ensuring their needs are addressed promptly and effectively. Collaborate with internal teams (Sales, Professional Services, Support) to align efforts and deliver solutions that meet client needs. Present accurate weekly forecasts to leadership, highlighting customer trends and potential impacts on business objectives. Lead renewal and upsell discussions; partner with Sales, Legal, and internal stakeholders to close deals. Develop account strategies that tie the product to each customers strategic goals and identify close revenue expansion opportunities. Monitor account health, performance metrics, and customer satisfaction, taking proactive actions to ensure client success. Stay informed about industry trends, market developments, and company strategy to provide clients with relevant insights. Requirements
2-4 years of experience in Customer Success, Account Management, or a similar SaaS role. Proven track record of exceeding growth targets, driving retention, and delivering high-impact service. Strong interpersonal and communication skills, with ability to manage contract negotiations and objections up to executive levels. Strategic thinker with the ability to identify opportunities, solve problems, and drive results. Excellent organizational and time-management skills to manage multiple priorities and deadlines. Experience working cross-functionally with Product, Support, Marketing, Billing, and other internal stakeholders. Bonus Points
Experience supporting commissions platforms, finance-adjacent tools, or accounting solutions. Proven success managing renewals and upsells, especially in mid-to-large portfolios. Proficiency with CRM systems (e.g., Salesforce) and Customer Success platforms (e.g., ChurnZero). Benefits
(US-ONLY) 100% coverage for medical, dental, and vision, including 75% for dependents. Flexible vacation days and quarterly mental health days. One-time anniversary stipend for travel, home furnishings, or a nice meal. Annual stipends for professional development and caretaking. (US-ONLY) 401k plan participation. Latest Apple products to support work. Employee Resource Groups (ERGs) supporting DEI goals and diverse talent retention. Location and work arrangement
The candidate selected for this opportunity must reside near one of the specified locations. Hybrid (in-office 3 days per week) or remote options may be available depending on location. Notice to Prospective Candidates
Only emails from @captivateiq.com should be trusted. Be aware of recruitment scams and never provide sensitive information or payments to recruiters. Seniority level
Not Applicable Employment type
Contract Job function
Other Industries
Software Development
#J-18808-Ljbffr