Abbott
Staff Engineer, Customer Quality Analytics
Abbott, Los Angeles, California, United States, 90079
Staff Engineer, Customer Quality Analytics
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Benefits
Career development with an international company where you can grow the career of which you dream.
Employees qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
Excellent retirement savings plan with high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit.
A company recognized as a great place to work in dozens of countries and named one of the most admired companies by Fortune.
Opportunity Location: Sylmar, CA or Sunnyvale, CA. Division: Cardiac Rhythm Management. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that improve how doctors treat people with heart arrhythmias.
What You’ll Do The Staff Engineer, Customer Quality Analytics is responsible for understanding and representing the customer experience for Cardiac Rhythm Management (CRM) products. The successful candidate will be a technically knowledgeable, customer‑facing engineering or medical professional who operates using facts and data and has excellent communication skills. This role focuses on understanding and championing customers’ experiences, recommending viable solutions, and providing input for product improvements and new product development.
Job Responsibilities
Analyze worldwide complaints and returns for CRM products, including implantable and remote‑care systems.
Engage in trend and performance review meetings for CRM devices.
Identify key quality topics from the field and champion resolution.
Partner with the commercial organization to identify and resolve concerns from key accounts.
Provide input into next‑generation product design using field data and results of product investigations.
Support key customer accounts via direct interaction, collaborating with sales representatives, clinical representatives, or researchers.
Present at key commercial and technical conferences as requested.
Maintain comprehensive understanding of CRM clinical procedures, including device implant, remote monitoring, non‑invasive patient management strategies, and explants.
Basic Qualifications
Minimum bachelor’s degree in an engineering or technical discipline.
Eight or more years of direct experience in the medical device industry.
Familiarity with statistical techniques and tools required for reliability analysis.
Preferred Qualifications
Master’s degree or higher in an engineering or technical discipline.
Two or more years of experience with Cardiac Rhythm Management devices.
Demonstrated presentation and customer interaction skills.
Experience with Quality Management Systems and the CAPA process.
Six Sigma or CQE training.
Past interaction with all levels of the organization up to and including Executive Management.
Critical thinking and analytical skills.
Salary Base pay range: $112,000.00 – $224,000.00. In specific locations, the pay range may vary from the range posted.
Equal Opportunity Abbott is an Equal Opportunity Employer, committed to employee diversity.
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Benefits
Career development with an international company where you can grow the career of which you dream.
Employees qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
Excellent retirement savings plan with high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit.
A company recognized as a great place to work in dozens of countries and named one of the most admired companies by Fortune.
Opportunity Location: Sylmar, CA or Sunnyvale, CA. Division: Cardiac Rhythm Management. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that improve how doctors treat people with heart arrhythmias.
What You’ll Do The Staff Engineer, Customer Quality Analytics is responsible for understanding and representing the customer experience for Cardiac Rhythm Management (CRM) products. The successful candidate will be a technically knowledgeable, customer‑facing engineering or medical professional who operates using facts and data and has excellent communication skills. This role focuses on understanding and championing customers’ experiences, recommending viable solutions, and providing input for product improvements and new product development.
Job Responsibilities
Analyze worldwide complaints and returns for CRM products, including implantable and remote‑care systems.
Engage in trend and performance review meetings for CRM devices.
Identify key quality topics from the field and champion resolution.
Partner with the commercial organization to identify and resolve concerns from key accounts.
Provide input into next‑generation product design using field data and results of product investigations.
Support key customer accounts via direct interaction, collaborating with sales representatives, clinical representatives, or researchers.
Present at key commercial and technical conferences as requested.
Maintain comprehensive understanding of CRM clinical procedures, including device implant, remote monitoring, non‑invasive patient management strategies, and explants.
Basic Qualifications
Minimum bachelor’s degree in an engineering or technical discipline.
Eight or more years of direct experience in the medical device industry.
Familiarity with statistical techniques and tools required for reliability analysis.
Preferred Qualifications
Master’s degree or higher in an engineering or technical discipline.
Two or more years of experience with Cardiac Rhythm Management devices.
Demonstrated presentation and customer interaction skills.
Experience with Quality Management Systems and the CAPA process.
Six Sigma or CQE training.
Past interaction with all levels of the organization up to and including Executive Management.
Critical thinking and analytical skills.
Salary Base pay range: $112,000.00 – $224,000.00. In specific locations, the pay range may vary from the range posted.
Equal Opportunity Abbott is an Equal Opportunity Employer, committed to employee diversity.
#J-18808-Ljbffr