Themesoft Inc.
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Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.
Schedule: Monday–Friday, 8:00 AM–5:00 PM CST
Location:
IN PERSON
,
with the potential for remote work upon completion of training and demonstrated proficiency Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively Technical Knowledge & Skills Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint Thank you Vinod vinod@themesoft.com Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Themesoft Inc. by 2x Sign in to set job alerts for “System Support Engineer” roles.
IT Technical Support Specialist (Entry Level Contractor)
Data Center Production Operations Engineer
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IN PERSON
,
with the potential for remote work upon completion of training and demonstrated proficiency Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively Technical Knowledge & Skills Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint Thank you Vinod vinod@themesoft.com Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Themesoft Inc. by 2x Sign in to set job alerts for “System Support Engineer” roles.
IT Technical Support Specialist (Entry Level Contractor)
Data Center Production Operations Engineer
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr