ESG Consulting
Application Support Specialist (Onsite – Nashville, TN | Contract until March 2028)
Contract Duration:
Through March 2028
We are seeking a detail-oriented Application Support Specialist to provide hands‑on system and user support for critical business applications, including LARS and Zendesk.
Key Responsibilities
Maintain and configure LARS and Zendesk applications to ensure optimal performance and user accessibility.
Respond to and resolve system‑related tickets such as password resets, workflow changes, and access issues.
Manage user permissions, workflows, and automations within supported applications.
Record configuration updates, resolutions, and system changes in ServiceNow and SharePoint for full traceability.
Partner with coordinators, trainers, QA testers, and requestors to resolve issues and support new process implementations.
Required Skills & Experience
2–5 years of experience in application or technical support, preferably within enterprise environments.
Hands‑on experience with Zendesk, ServiceNow, or similar ticketing systems.
Strong understanding of workflow configuration, access management, and basic automation principles.
Excellent documentation and communication skills.
Ability to troubleshoot issues efficiently and collaborate effectively in a team‑oriented setting.
Preferred Qualifications
Experience supporting LARS or comparable licensing/regulatory applications.
Familiarity with SharePoint documentation and record‑keeping processes.
Background in working with government, education, or compliance‑based systems.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Information Technology
#J-18808-Ljbffr
Through March 2028
We are seeking a detail-oriented Application Support Specialist to provide hands‑on system and user support for critical business applications, including LARS and Zendesk.
Key Responsibilities
Maintain and configure LARS and Zendesk applications to ensure optimal performance and user accessibility.
Respond to and resolve system‑related tickets such as password resets, workflow changes, and access issues.
Manage user permissions, workflows, and automations within supported applications.
Record configuration updates, resolutions, and system changes in ServiceNow and SharePoint for full traceability.
Partner with coordinators, trainers, QA testers, and requestors to resolve issues and support new process implementations.
Required Skills & Experience
2–5 years of experience in application or technical support, preferably within enterprise environments.
Hands‑on experience with Zendesk, ServiceNow, or similar ticketing systems.
Strong understanding of workflow configuration, access management, and basic automation principles.
Excellent documentation and communication skills.
Ability to troubleshoot issues efficiently and collaborate effectively in a team‑oriented setting.
Preferred Qualifications
Experience supporting LARS or comparable licensing/regulatory applications.
Familiarity with SharePoint documentation and record‑keeping processes.
Background in working with government, education, or compliance‑based systems.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Information Technology
#J-18808-Ljbffr