SolarEdge Technologies
Overview
Field Service Engineer role providing on-site customer support for SolarEdge products in the field. Remote-based position in Texas, ideally from Houston, with significant travel. Responsibilities
Provide troubleshooting and diagnostics for grid-tie solar inverter issues using knowledgebase, product schematics, and other sources. Develop solutions for problems ranging from simple troubleshooting to complex integration scenarios. Advise customers on equipment operation, maintenance, or programming, and provide pre-sales information about SolarEdge products. Reinstall software or adjust settings to fix malfunctions. Collaborate with operations to validate authorization to release parts and solve customer/contractor problems. Manage the monitoring database of customer installations; analyze large datasets to derive resolution steps for complex issues. Read and interpret schematics with understanding of high voltage, electronics, and measurement equipment. Maintain ongoing engagement with installers and end users to grow relationships, provide training, and strengthen SolarEdge brand. Support Customer Service, Sales, and Marketing in identifying and developing business opportunities. Become an expert in assigned regional area to understand market dynamics and local best practices. Handle inbound calls and emails promptly, documenting information in call tracking system. Travel to distributors, installers, or end users to provide service or emergency repair. Document all activity in SolarEdge CRM and other databases; write comprehensive internal and external reports. Demonstrate excellent interpersonal skills and the ability to build and maintain relationships with customers and colleagues. Communicate clearly in English with proper grammar; multi-task in a fast-paced environment. Utilize Microsoft Office and adapt to other computer systems while on calls. Promote teamwork and build enduring relationships. Qualifications
Preferred BSEE, BSME or equivalent (including practical experience with distributed solar installations); minimum of an Associate\'s degree in Power Electronics, Renewable Electrical Systems, or related electrical concepts training. Strong knowledge of NEC and PV system regulatory codes (NEC 690, UL1741, IEE1547, FERC661, etc.). Basic understanding of IP networks. Strong electrical/electronic troubleshooting skills. 2+ years in a technical role, including 1 year in a customer-facing role. At least two years in professional customer service, technical helpdesk, or remote support. Remote position with travel greater than 70% of the time; flexible for all shifts (24/7 as required). Excellent customer service and interpersonal skills; able to handle stressful situations. Outstanding verbal and written communication skills; ability to multi-task in a fast-paced environment. Technical knowledge of SolarEdge products is a plus; familiarity with competitive products is a plus. US and international travel required; Spanish bilingual proficiency is a plus. Compensation and Benefits
Pay range at the start of employment: $55,000 - $75,000 per year. Most qualified candidates are expected to fall near the middle of this range. Base pay may vary by market location and individual factors. Salary is one component of total compensation; the package may include a bonus and/or equity, plus a full range of medical, financial, and other benefits. Recruiter can discuss all offerings. Equal Opportunity
SolarEdge is committed to a diverse, inclusive workforce and equitable opportunities. We encourage applicants from all backgrounds, including women, LGBTQIA+ people, people of color, and people with disabilities.
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Field Service Engineer role providing on-site customer support for SolarEdge products in the field. Remote-based position in Texas, ideally from Houston, with significant travel. Responsibilities
Provide troubleshooting and diagnostics for grid-tie solar inverter issues using knowledgebase, product schematics, and other sources. Develop solutions for problems ranging from simple troubleshooting to complex integration scenarios. Advise customers on equipment operation, maintenance, or programming, and provide pre-sales information about SolarEdge products. Reinstall software or adjust settings to fix malfunctions. Collaborate with operations to validate authorization to release parts and solve customer/contractor problems. Manage the monitoring database of customer installations; analyze large datasets to derive resolution steps for complex issues. Read and interpret schematics with understanding of high voltage, electronics, and measurement equipment. Maintain ongoing engagement with installers and end users to grow relationships, provide training, and strengthen SolarEdge brand. Support Customer Service, Sales, and Marketing in identifying and developing business opportunities. Become an expert in assigned regional area to understand market dynamics and local best practices. Handle inbound calls and emails promptly, documenting information in call tracking system. Travel to distributors, installers, or end users to provide service or emergency repair. Document all activity in SolarEdge CRM and other databases; write comprehensive internal and external reports. Demonstrate excellent interpersonal skills and the ability to build and maintain relationships with customers and colleagues. Communicate clearly in English with proper grammar; multi-task in a fast-paced environment. Utilize Microsoft Office and adapt to other computer systems while on calls. Promote teamwork and build enduring relationships. Qualifications
Preferred BSEE, BSME or equivalent (including practical experience with distributed solar installations); minimum of an Associate\'s degree in Power Electronics, Renewable Electrical Systems, or related electrical concepts training. Strong knowledge of NEC and PV system regulatory codes (NEC 690, UL1741, IEE1547, FERC661, etc.). Basic understanding of IP networks. Strong electrical/electronic troubleshooting skills. 2+ years in a technical role, including 1 year in a customer-facing role. At least two years in professional customer service, technical helpdesk, or remote support. Remote position with travel greater than 70% of the time; flexible for all shifts (24/7 as required). Excellent customer service and interpersonal skills; able to handle stressful situations. Outstanding verbal and written communication skills; ability to multi-task in a fast-paced environment. Technical knowledge of SolarEdge products is a plus; familiarity with competitive products is a plus. US and international travel required; Spanish bilingual proficiency is a plus. Compensation and Benefits
Pay range at the start of employment: $55,000 - $75,000 per year. Most qualified candidates are expected to fall near the middle of this range. Base pay may vary by market location and individual factors. Salary is one component of total compensation; the package may include a bonus and/or equity, plus a full range of medical, financial, and other benefits. Recruiter can discuss all offerings. Equal Opportunity
SolarEdge is committed to a diverse, inclusive workforce and equitable opportunities. We encourage applicants from all backgrounds, including women, LGBTQIA+ people, people of color, and people with disabilities.
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