Shaner Hotels
Front Desk Supervisor | Newark Marriott Courtyard UD
Shaner Hotels, Newark, Delaware, United States, 19711
Front Desk Supervisor | Newark Marriott Courtyard UD
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Front Desk Supervisor | Newark Marriott Courtyard UD
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Shaner Hotels What You’ll Do As The Front Desk Supervisor, You’re The Command Center Of Our Guest Experience — Leading a Team That Sets The Tone From The Moment Guests Walk Through Our Doors. You’ll Supervise all aspects of Front Desk operations, ensuring smooth check-ins, check-outs, and everything in between Lead by example with a service-first mindset and strong operational discipline Train, coach, and empower Front Desk associates to deliver exceptional hospitality Anticipate guest needs, resolve issues, and elevate every interaction into a positive experience Monitor business levels, forecast challenges, and implement effective solutions on the fly Maintain a polished, organized lobby and uphold brand standards at all times Ensure compliance with cashiering procedures, security protocols, and accounting policies Review daily arrivals, departures, VIP lists, and special requests to ensure flawless execution Collaborate with leadership and other departments to ensure guest satisfaction and operational excellence Required Qualifications What We’re Looking For High school diploma (some college a plus) Strong communication skills — verbal and written Ability to compute basic mathematical calculations accurately Flexibility to work a variety of shifts in a 24/7 environment Preferred Qualifications Previous supervisory experience (hospitality strongly preferred) Guest relations or training experience Fluency in Spanish a plus Key Skills A natural leader who can motivate and support a team Detail-oriented with speed, accuracy, and follow-through Confident enforcing policies and maintaining standards Tech-savvy and comfortable navigating hotel systems A people person who thrives under pressure and keeps calm in the busiest moments Perks & Benefits Competitive salary 401(k) with company match Health, dental, vision, and life insurance Paid time off Employee discounts (including Marriott travel perks!) Career advancement opportunities within a supportive, growth-minded culture About Us Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. Equal Employment Opportunity Shaner Hotels is an equal opportunity employer and welcomes applications from diverse candidates.
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Join to apply for the
Front Desk Supervisor | Newark Marriott Courtyard UD
role at
Shaner Hotels What You’ll Do As The Front Desk Supervisor, You’re The Command Center Of Our Guest Experience — Leading a Team That Sets The Tone From The Moment Guests Walk Through Our Doors. You’ll Supervise all aspects of Front Desk operations, ensuring smooth check-ins, check-outs, and everything in between Lead by example with a service-first mindset and strong operational discipline Train, coach, and empower Front Desk associates to deliver exceptional hospitality Anticipate guest needs, resolve issues, and elevate every interaction into a positive experience Monitor business levels, forecast challenges, and implement effective solutions on the fly Maintain a polished, organized lobby and uphold brand standards at all times Ensure compliance with cashiering procedures, security protocols, and accounting policies Review daily arrivals, departures, VIP lists, and special requests to ensure flawless execution Collaborate with leadership and other departments to ensure guest satisfaction and operational excellence Required Qualifications What We’re Looking For High school diploma (some college a plus) Strong communication skills — verbal and written Ability to compute basic mathematical calculations accurately Flexibility to work a variety of shifts in a 24/7 environment Preferred Qualifications Previous supervisory experience (hospitality strongly preferred) Guest relations or training experience Fluency in Spanish a plus Key Skills A natural leader who can motivate and support a team Detail-oriented with speed, accuracy, and follow-through Confident enforcing policies and maintaining standards Tech-savvy and comfortable navigating hotel systems A people person who thrives under pressure and keeps calm in the busiest moments Perks & Benefits Competitive salary 401(k) with company match Health, dental, vision, and life insurance Paid time off Employee discounts (including Marriott travel perks!) Career advancement opportunities within a supportive, growth-minded culture About Us Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. Equal Employment Opportunity Shaner Hotels is an equal opportunity employer and welcomes applications from diverse candidates.
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