CooperVision
At
CooperVision , we believe that exceptional customer experiences begin with people who care. We are seeking a dedicated and empathetic
Customer Care Representative
to join our remote team. This role is ideal for individuals who thrive on problem-solving, enjoy meaningful interactions, and want to make a positive impact in the lives of customers every single day. As a Customer Care Representative, you will be the first point of contact for our customers, ensuring their questions are answered, issues resolved, and feedback valued. This is more than a customer service role—it’s about being an advocate for our customers and representing the values of
CooperVision
in every interaction. What You’ll Do Respond promptly and professionally to customer inquiries through phone, email, live chat, and other digital platforms. Provide accurate information about products, services, policies, and procedures while delivering a friendly and supportive customer experience. Troubleshoot and resolve customer issues effectively, escalating complex concerns to the appropriate team when necessary. Maintain detailed and accurate records of customer interactions using our CRM systems. Collaborate with internal teams to share customer insights, identify opportunities for improvement, and contribute to a culture of continuous enhancement. Stay updated on product knowledge, policies, and service updates to provide customers with the most accurate information. Proactively suggest solutions, resources, or alternatives to improve customer satisfaction and loyalty. Who You Are A strong communicator with excellent verbal and written skills, capable of simplifying complex information. Empathetic and patient, with a natural ability to listen, understand, and put yourself in the customer’s shoes. Self-motivated and adaptable, comfortable working in a remote environment with minimal supervision. Tech-savvy, with the ability to quickly learn new software tools and systems. Detail-oriented and organized, with strong problem-solving skills. Qualifications Previous experience in customer service, support, or a related field preferred (but not required—we value attitude and willingness to learn). High school diploma or equivalent required; associate’s or bachelor’s degree is a plus. Proficiency in CRM systems, ticketing tools, or customer support platforms is beneficial. Ability to manage multiple tasks, set priorities, and meet deadlines in a fast-paced environment. Strong time-management skills, especially when working independently from home. Why Join CooperVision? At
CooperVision , we don’t just offer jobs—we build careers. Joining our team means you’ll have the opportunity to work in a supportive, inclusive, and growth-oriented culture. We value the contributions of our employees and invest in their professional and personal development. Here’s what you can expect: 100% remote work flexibility with the tools and resources you need to succeed. A competitive compensation package, with performance-based incentives. Comprehensive health, dental, and vision benefits (where applicable). Paid time off, holidays, and wellness programs to support work-life balance. Opportunities for growth, advancement, and continuous learning. Being part of a company that values customer happiness as much as employee success. Ready to Make an Impact? If you’re passionate about helping others, eager to learn, and ready to be part of a team that values people first, we’d love to hear from you. Join us at
CooperVision
as a
Customer Care Representative
and help shape the future of customer experience—one conversation at a time. Seniority level:
Entry level Employment type:
Full-time (Note: The original job description listed part-time, but this may have been an error.) Job function:
Customer Service, Administrative, and Advertising Industries:
Business Consulting and Services, Hospitals and Health Care, and Human Resources Services
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CooperVision , we believe that exceptional customer experiences begin with people who care. We are seeking a dedicated and empathetic
Customer Care Representative
to join our remote team. This role is ideal for individuals who thrive on problem-solving, enjoy meaningful interactions, and want to make a positive impact in the lives of customers every single day. As a Customer Care Representative, you will be the first point of contact for our customers, ensuring their questions are answered, issues resolved, and feedback valued. This is more than a customer service role—it’s about being an advocate for our customers and representing the values of
CooperVision
in every interaction. What You’ll Do Respond promptly and professionally to customer inquiries through phone, email, live chat, and other digital platforms. Provide accurate information about products, services, policies, and procedures while delivering a friendly and supportive customer experience. Troubleshoot and resolve customer issues effectively, escalating complex concerns to the appropriate team when necessary. Maintain detailed and accurate records of customer interactions using our CRM systems. Collaborate with internal teams to share customer insights, identify opportunities for improvement, and contribute to a culture of continuous enhancement. Stay updated on product knowledge, policies, and service updates to provide customers with the most accurate information. Proactively suggest solutions, resources, or alternatives to improve customer satisfaction and loyalty. Who You Are A strong communicator with excellent verbal and written skills, capable of simplifying complex information. Empathetic and patient, with a natural ability to listen, understand, and put yourself in the customer’s shoes. Self-motivated and adaptable, comfortable working in a remote environment with minimal supervision. Tech-savvy, with the ability to quickly learn new software tools and systems. Detail-oriented and organized, with strong problem-solving skills. Qualifications Previous experience in customer service, support, or a related field preferred (but not required—we value attitude and willingness to learn). High school diploma or equivalent required; associate’s or bachelor’s degree is a plus. Proficiency in CRM systems, ticketing tools, or customer support platforms is beneficial. Ability to manage multiple tasks, set priorities, and meet deadlines in a fast-paced environment. Strong time-management skills, especially when working independently from home. Why Join CooperVision? At
CooperVision , we don’t just offer jobs—we build careers. Joining our team means you’ll have the opportunity to work in a supportive, inclusive, and growth-oriented culture. We value the contributions of our employees and invest in their professional and personal development. Here’s what you can expect: 100% remote work flexibility with the tools and resources you need to succeed. A competitive compensation package, with performance-based incentives. Comprehensive health, dental, and vision benefits (where applicable). Paid time off, holidays, and wellness programs to support work-life balance. Opportunities for growth, advancement, and continuous learning. Being part of a company that values customer happiness as much as employee success. Ready to Make an Impact? If you’re passionate about helping others, eager to learn, and ready to be part of a team that values people first, we’d love to hear from you. Join us at
CooperVision
as a
Customer Care Representative
and help shape the future of customer experience—one conversation at a time. Seniority level:
Entry level Employment type:
Full-time (Note: The original job description listed part-time, but this may have been an error.) Job function:
Customer Service, Administrative, and Advertising Industries:
Business Consulting and Services, Hospitals and Health Care, and Human Resources Services
#J-18808-Ljbffr