JTB Americas Ltd
Hawaii - Associate, Customer Service-Waikiki
JTB Americas Ltd, Honolulu, Hawaii, United States, 96814
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Hawaii - Associate, Customer Service-Waikiki
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JTB Americas Ltd 5 days ago Be among the first 25 applicants Join to apply for the
Hawaii - Associate, Customer Service-Waikiki
role at
JTB Americas Ltd JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.
[Pay Range: $17.00 - $22.50]
Primary Responsibilities: Provide professional quality customer service; briefing Japanese and non- Japanese clients with tour reservations, and adjust and finalize itineraries.
職務概要 - お客様に対して、ツアー予約に関するブリーフィングや旅程の調整・確定を行い、質の高いカスタマーサービスを提供します。観光情報の案内、問題対応、グループツアーの準備、販売業務など、幅広い業務に携わります。
Percent Time Spent
Essential Functions 主な業務内容（時間配分）
30%
Customer Service カスタマーサービス
Provide general information on dining, shopping, optional tours, etc. Support Japanese and non-Japanese customers at various plaza locations, telephone or in-person briefing, and “RAKU-Navi” system for customers before their departure from Japan.
食事、ショッピング、オプショナルツアーなどの一般情報を提供 プラザ各所での対面対応、電話対応、RAKU-Naviシステムを通じた出発前の案内客様へのサポート
20%
Problem Solving 問題対応
Resolve concerns and issues and assist with emergency situations. Report to supervisor and CS operations any extraordinary incidents with tours, such as accidents, long flight delays, missing and/or damaged baggage, etc.
問題や緊急事態への対応（事故、長時間のフライト遅延、荷物の紛失・破損など異常事案をスーパーバイザーおよびCSオペレーションへ報告
20%
Preparation for Look/Chart Group LOOK／チャートグループ対応準備
Prepare documents and materials for arrival tours; review itinerary and arrangements, create simulation for incoming groups, and plan workflow according to updated movements.
Adjust arrangements when necessary and inform CS Headquarters and/or other staff; transmit total group counts to affiliated companies. Prepare documents and complete paperwork for arrival, departure and in-house tours as required. Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Inventory vouchers, meal coupons, ‘Oli ‘Oli /JTB phones, office supplies, and other equipment and materials. Meet with tour to adjust and finalize tour itinerary to ensure smooth movement. 到着ツアーの資料・書類準備、旅程確認、シミュレーション作成 動向に応じた業務計画の立案、必要に応じて調整・関係部署への連絡 到着・出発・社内ツアーに関する書類作成 ホテルから提供されるルーミングリストの確認（部屋タイプ、眺望などの要望確認） バウチャー、食事券、JTB携帯電話、備品などの在庫管理 ツアー同行による旅程の最終調整
30%
Sales 販売業務
Reserve optional tours, sell souvenirs and other merchandise. Occasionally contact Options department/options vender for booking confirmations. Balance and close daily cash and credit card sales; handle deposits, verify cash on hand.
オプショナルツアーの予約、土産品や商品販売
オプション部門やベンダーとの連絡による予約確認
現金・クレジットカード売上の精算、入金処理、現金確認
Secondary Functions: 副次的業務
- Study guide books and gain knowledge to keep up with ever-changing information regarding dining, shopping, accommodations, etc. - Occasionally assist with check-in/check-out for JTB customers, FITs, etc. at various hotels. - Assist at hotel, banquet or restaurant functions. - Assist other departments or sections, including rotations at Plazas, during peak periods, as required. - Serve as backup for Supervisor and management when required. - Perform other duties as assigned. ガイドブック等を活用し、最新の観光情報（食事、宿泊、ショッピング等）を習得
JTB顧客やFITのホテルでのチェックイン／チェックアウト補助
ホテル、宴会、レストランでの業務補助
繁忙期における他部署・プラザでのローテーション勤務
スーパーバイザーやマネージャーの代行業務
その他、上司の指示による業務
Knowledge, Skills and Abilities: 応募資格・スキル
- High school graduate. - Possess at least one (1) year experience in customer service or travel industry preferred. - Possess at least one (1) year cash handling experience. - Able to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication. - Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner. - Possess knowledge of customer service, including telephone etiquette, and business protocol preferable. - Possess working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. - Possess working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment. - Possess a valid Hawaii Driver’s license preferred. 高校卒業以上
カスタマーサービスまたは旅行業界での実務経験（1年以上が望ましい）
現金取扱い経験（1年以上が望ましい）
日本語・英語での口頭および書面によるプロフェッショナルなコミュニケーション能力
自立して業務を遂行でき、協調性を持って働ける方
電話応対、ビジネスマナーなどのカスタマーサービス知識
ハワイの観光インフラ、日本人向けツアーの特性、日本文化・習慣への理解
基本的なPCスキル（業務システム、メール、オフィス機器）
基本的な数学スキル、10キー、現金取扱いスキル
ハワイ州の有効な運転免許証（あれば尚可）
Working Conditions: 勤務条件
Working Hours 勤務時間
- Shift work variable between 6:00 a.m. and 10:00 p.m. - Full-time - up to 40 hours per week as deemed necessary. Number of days and hours scheduled will vary. Overtime, weekend and holiday work required with prior management approval. - Part-time – between 20 ~ 39.9 hours per week as deemed necessary. - On-call - work when needed or assigned.
シフト勤務（6:00～22:00の間で変動）
フルタイム：週最大40時間（必要に応じて）
パートタイム：週20～39.9時間（必要に応じて）
オンコール：必要に応じて勤務
Working Environment 勤務環境
- Air conditioned office. - Work offsite as necessary to provide various support services for both LOOK, large tours and VIPs. - Subject to varying weather conditions, up to and including, noise, dust, fumes and vehicle exhaust.
空調完備のオフィス
LOOKツアー、大型団体、VIP対応のための現地業務あり
天候や環境（騒音、粉塵、排気ガスなど）の変化に対応
Equipment Used 使用機器
Copier, 10-key calculator, computer and printer, multi-line telephone system, cellular phone, facsimile machine, other standard office equipment; vehicle.
コピー機、10キー電卓、PC・プリンター、複数回線電話、携帯電話、FAX、その他標準的なオフィス機器、社用車
Physical and Mental Demands
- Problem-solving skills to flexibly meet demands of customers. - Able to exercise self-control and handle stressful situations and in handling angry customers. - Able to work with concentration, accuracy, and attention to detail and handle multiple tasks. - Constant – vision, hearing, eye-hand-foot coordination; - Frequent – standing, walking, bending, forward reaching, grasping, handling, finger dexterity - Occasional – pushing, pulling/lifting/carrying less than 25 pounds to 50 pounds, lifting and carrying more than 50 pounds, running, stair climbing, squatting, kneeling, stooping, crouching, overhead reach; - Seldom – pulling more than 50 pounds, twisting, side bending; - Not applicable – crawling, climbing.
Communication Demands
- Constant – requires talking to customers, reading; - Frequent – requires talking and written communication to co-workers, talking to outside trades persons/vendors, talking on the telephones, responding to written or verbal requests of vendors, receiving verbal instructions; - Occasional – requires written communication to customers and outside trades person/vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites; - Not applicable – supervising others, training/giving verbal instructions.
このポジションの魅力
このポジションは、ハワイの観光業界の最前線で、国際的な顧客対応とツアー運営に携われる非常にやりがいのある仕事です。日本語・英語のスキルを活かし、柔軟な対応力とホスピタリティを発揮できる方に最適な環境です。
To submit an application, click on the Apply button at the top of this page. JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Travel Arrangements Referrals increase your chances of interviewing at JTB Americas Ltd by 2x Get notified about new Customer Service Specialist jobs in
Honolulu, HI . Customer Care Representative - Contact Center
Customer Care Representative - Contact Center
Remote - Customer Service Representative - $15/hr
Airline Customer Service Representative (AM Shifts) - $20/hr
Guest Services Representative - Full Time
Airline Customer Service Representative (PM Shifts) - $20/hr
Showroom Customer Service Representative
Customer Service Representative, Senior - Business Services
Front Desk Agent (Guest Services Agent) - On Call
Customer Service/ Call Center Representative
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
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Hawaii - Associate, Customer Service-Waikiki
role at
JTB Americas Ltd 5 days ago Be among the first 25 applicants Join to apply for the
Hawaii - Associate, Customer Service-Waikiki
role at
JTB Americas Ltd JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.
[Pay Range: $17.00 - $22.50]
Primary Responsibilities: Provide professional quality customer service; briefing Japanese and non- Japanese clients with tour reservations, and adjust and finalize itineraries.
職務概要 - お客様に対して、ツアー予約に関するブリーフィングや旅程の調整・確定を行い、質の高いカスタマーサービスを提供します。観光情報の案内、問題対応、グループツアーの準備、販売業務など、幅広い業務に携わります。
Percent Time Spent
Essential Functions 主な業務内容（時間配分）
30%
Customer Service カスタマーサービス
Provide general information on dining, shopping, optional tours, etc. Support Japanese and non-Japanese customers at various plaza locations, telephone or in-person briefing, and “RAKU-Navi” system for customers before their departure from Japan.
食事、ショッピング、オプショナルツアーなどの一般情報を提供 プラザ各所での対面対応、電話対応、RAKU-Naviシステムを通じた出発前の案内客様へのサポート
20%
Problem Solving 問題対応
Resolve concerns and issues and assist with emergency situations. Report to supervisor and CS operations any extraordinary incidents with tours, such as accidents, long flight delays, missing and/or damaged baggage, etc.
問題や緊急事態への対応（事故、長時間のフライト遅延、荷物の紛失・破損など異常事案をスーパーバイザーおよびCSオペレーションへ報告
20%
Preparation for Look/Chart Group LOOK／チャートグループ対応準備
Prepare documents and materials for arrival tours; review itinerary and arrangements, create simulation for incoming groups, and plan workflow according to updated movements.
Adjust arrangements when necessary and inform CS Headquarters and/or other staff; transmit total group counts to affiliated companies. Prepare documents and complete paperwork for arrival, departure and in-house tours as required. Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed. Inventory vouchers, meal coupons, ‘Oli ‘Oli /JTB phones, office supplies, and other equipment and materials. Meet with tour to adjust and finalize tour itinerary to ensure smooth movement. 到着ツアーの資料・書類準備、旅程確認、シミュレーション作成 動向に応じた業務計画の立案、必要に応じて調整・関係部署への連絡 到着・出発・社内ツアーに関する書類作成 ホテルから提供されるルーミングリストの確認（部屋タイプ、眺望などの要望確認） バウチャー、食事券、JTB携帯電話、備品などの在庫管理 ツアー同行による旅程の最終調整
30%
Sales 販売業務
Reserve optional tours, sell souvenirs and other merchandise. Occasionally contact Options department/options vender for booking confirmations. Balance and close daily cash and credit card sales; handle deposits, verify cash on hand.
オプショナルツアーの予約、土産品や商品販売
オプション部門やベンダーとの連絡による予約確認
現金・クレジットカード売上の精算、入金処理、現金確認
Secondary Functions: 副次的業務
- Study guide books and gain knowledge to keep up with ever-changing information regarding dining, shopping, accommodations, etc. - Occasionally assist with check-in/check-out for JTB customers, FITs, etc. at various hotels. - Assist at hotel, banquet or restaurant functions. - Assist other departments or sections, including rotations at Plazas, during peak periods, as required. - Serve as backup for Supervisor and management when required. - Perform other duties as assigned. ガイドブック等を活用し、最新の観光情報（食事、宿泊、ショッピング等）を習得
JTB顧客やFITのホテルでのチェックイン／チェックアウト補助
ホテル、宴会、レストランでの業務補助
繁忙期における他部署・プラザでのローテーション勤務
スーパーバイザーやマネージャーの代行業務
その他、上司の指示による業務
Knowledge, Skills and Abilities: 応募資格・スキル
- High school graduate. - Possess at least one (1) year experience in customer service or travel industry preferred. - Possess at least one (1) year cash handling experience. - Able to professionally and effectively communicate and negotiate with employees, business partners, and clients in Japanese and English via written and verbal communication. - Able to work independently and cooperatively with others, including employees, business partners, and customers in a professional and positive manner. - Possess knowledge of customer service, including telephone etiquette, and business protocol preferable. - Possess working knowledge of Hawaii’s tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs. - Possess working knowledge and skills with basic computer systems and software, application programs, e-mail and standard office equipment. - Possess a valid Hawaii Driver’s license preferred. 高校卒業以上
カスタマーサービスまたは旅行業界での実務経験（1年以上が望ましい）
現金取扱い経験（1年以上が望ましい）
日本語・英語での口頭および書面によるプロフェッショナルなコミュニケーション能力
自立して業務を遂行でき、協調性を持って働ける方
電話応対、ビジネスマナーなどのカスタマーサービス知識
ハワイの観光インフラ、日本人向けツアーの特性、日本文化・習慣への理解
基本的なPCスキル（業務システム、メール、オフィス機器）
基本的な数学スキル、10キー、現金取扱いスキル
ハワイ州の有効な運転免許証（あれば尚可）
Working Conditions: 勤務条件
Working Hours 勤務時間
- Shift work variable between 6:00 a.m. and 10:00 p.m. - Full-time - up to 40 hours per week as deemed necessary. Number of days and hours scheduled will vary. Overtime, weekend and holiday work required with prior management approval. - Part-time – between 20 ~ 39.9 hours per week as deemed necessary. - On-call - work when needed or assigned.
シフト勤務（6:00～22:00の間で変動）
フルタイム：週最大40時間（必要に応じて）
パートタイム：週20～39.9時間（必要に応じて）
オンコール：必要に応じて勤務
Working Environment 勤務環境
- Air conditioned office. - Work offsite as necessary to provide various support services for both LOOK, large tours and VIPs. - Subject to varying weather conditions, up to and including, noise, dust, fumes and vehicle exhaust.
空調完備のオフィス
LOOKツアー、大型団体、VIP対応のための現地業務あり
天候や環境（騒音、粉塵、排気ガスなど）の変化に対応
Equipment Used 使用機器
Copier, 10-key calculator, computer and printer, multi-line telephone system, cellular phone, facsimile machine, other standard office equipment; vehicle.
コピー機、10キー電卓、PC・プリンター、複数回線電話、携帯電話、FAX、その他標準的なオフィス機器、社用車
Physical and Mental Demands
- Problem-solving skills to flexibly meet demands of customers. - Able to exercise self-control and handle stressful situations and in handling angry customers. - Able to work with concentration, accuracy, and attention to detail and handle multiple tasks. - Constant – vision, hearing, eye-hand-foot coordination; - Frequent – standing, walking, bending, forward reaching, grasping, handling, finger dexterity - Occasional – pushing, pulling/lifting/carrying less than 25 pounds to 50 pounds, lifting and carrying more than 50 pounds, running, stair climbing, squatting, kneeling, stooping, crouching, overhead reach; - Seldom – pulling more than 50 pounds, twisting, side bending; - Not applicable – crawling, climbing.
Communication Demands
- Constant – requires talking to customers, reading; - Frequent – requires talking and written communication to co-workers, talking to outside trades persons/vendors, talking on the telephones, responding to written or verbal requests of vendors, receiving verbal instructions; - Occasional – requires written communication to customers and outside trades person/vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites; - Not applicable – supervising others, training/giving verbal instructions.
このポジションの魅力
このポジションは、ハワイの観光業界の最前線で、国際的な顧客対応とツアー運営に携われる非常にやりがいのある仕事です。日本語・英語のスキルを活かし、柔軟な対応力とホスピタリティを発揮できる方に最適な環境です。
To submit an application, click on the Apply button at the top of this page. JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer. Seniority level
Seniority level Entry level Employment type
Employment type Part-time Job function
Job function Other Industries Travel Arrangements Referrals increase your chances of interviewing at JTB Americas Ltd by 2x Get notified about new Customer Service Specialist jobs in
Honolulu, HI . Customer Care Representative - Contact Center
Customer Care Representative - Contact Center
Remote - Customer Service Representative - $15/hr
Airline Customer Service Representative (AM Shifts) - $20/hr
Guest Services Representative - Full Time
Airline Customer Service Representative (PM Shifts) - $20/hr
Showroom Customer Service Representative
Customer Service Representative, Senior - Business Services
Front Desk Agent (Guest Services Agent) - On Call
Customer Service/ Call Center Representative
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr