H&R Block
Overview
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Typical Day / Responsibilities
Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business. Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required. Start with a flexible part-time schedule in the fall to prepare for the busy tax season; then transition to full-time from January to April, including evening and weekend hours as needed. This role is in-person (not remote). Manage staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement. Assist DGM in recruiting and interviewing candidates for tax office associate positions. Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center. Build an engaging team environment across all offices through training and coaching; recognize outstanding associate contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices. Travel between offices as required. Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment. Qualifications / What You’ll Bring
People management experience with the demonstrated ability to grow and develop associates. Aptitude for growth plan execution and ability to lead towards a growth culture. Strong decision-making and judgment skills; ability to perform in a fast-paced environment with minimal supervision. Strong interpersonal and communication skills with a customer-centric mindset. Computer proficiency with the ability to use MS Office. Bachelor’s degree in a related field, or a high school diploma with the equivalent combination of experience. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at www.blockbenefits.com. Pay Range
$15.00 - $40.00/HR. Local minimum wage laws apply. This information is posted to provide applicants with information about potential compensation; final pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Participation in incentive plans may apply.
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Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. Typical Day / Responsibilities
Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate the seasonal tax business. Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required. Start with a flexible part-time schedule in the fall to prepare for the busy tax season; then transition to full-time from January to April, including evening and weekend hours as needed. This role is in-person (not remote). Manage staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement. Assist DGM in recruiting and interviewing candidates for tax office associate positions. Conduct timely performance reviews and address performance concerns in collaboration with the Associate Relations Center. Build an engaging team environment across all offices through training and coaching; recognize outstanding associate contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices. Travel between offices as required. Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment. Qualifications / What You’ll Bring
People management experience with the demonstrated ability to grow and develop associates. Aptitude for growth plan execution and ability to lead towards a growth culture. Strong decision-making and judgment skills; ability to perform in a fast-paced environment with minimal supervision. Strong interpersonal and communication skills with a customer-centric mindset. Computer proficiency with the ability to use MS Office. Bachelor’s degree in a related field, or a high school diploma with the equivalent combination of experience. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Benefits
Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at www.blockbenefits.com. Pay Range
$15.00 - $40.00/HR. Local minimum wage laws apply. This information is posted to provide applicants with information about potential compensation; final pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Participation in incentive plans may apply.
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