IRCA Group
About IRCA Group
IRCA Group is a leading international provider of semi‑finished ingredients for the bakery, pastry and gelato markets. The company offers a broad portfolio that includes chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients and other bakery and pastry ingredients. Headquartered in Italy, IRCA Group has grown through strategic acquisitions and now operates 22 manufacturing facilities across Europe, the United States and Vietnam, generating a combined revenue of €1 billion in 2023. Position Overview
This is an onsite Customer Support Representative role located in Duluth, GA. The candidate will work daily from 8 AM to 5 PM and will be responsible for coordinating client and vendor onboarding, legal document management and cross‑department collaboration to ensure a seamless customer experience. Responsibilities
Manage new customer onboarding process, supplying requested documentation from the customers’ requests. Act as the point person with Legal on all NDAs, supplier agreements and any document that requires the company’s signature across all divisions. Coordinate legal documents with the legal department, communicate discrepancies in any agreement to the Sales Representative and follow the process until the final signed document between both parties. Serve as liaison with in‑house teams, Customer Support, Sales Rep, QA, Regulatory, Legal, CCO across all divisions; point of contact for all customers, set up from both sides Customer and Company. Organize internal staff and schedule deliverables. Manage multiple projects and services across all divisions, including item setup. Collect and analyze a variety of data to ensure that it meets the intended requirements. Effectively communicate and work with multiple departments. Handle multiple tasks or projects simultaneously, meeting assigned deadlines; document in a detailed tracker to support customer projects. Escalate complaints to relevant departments across all divisions. Qualifications
3‑5+ years of related experience or equivalent combination of education, experience and training. Outstanding organizational skills. Excellent verbal and written communication skills. Basic knowledge of food quality assurance principles. Proficient with computer applications and programs associated with the position. Strong attention to detail and follow‑up skills. Ability to function and maintain focus in a high‑demand environment. Prioritize and multi‑task according to workflow/demands. Apply critical thinking skills (analyze/evaluate/consider solutions/act). Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite. Analytical mindset with attention to detail. Team‑oriented, proactive, and customer‑focused. Benefits
Medical, Dental & Vision, 401(k) matching, paid vacation and holidays, employee education tuition reimbursement program. Seniority level
Not applicable Employment type
Full‑time Job function
Other Industries
Food and Beverage Manufacturing
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IRCA Group is a leading international provider of semi‑finished ingredients for the bakery, pastry and gelato markets. The company offers a broad portfolio that includes chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients and other bakery and pastry ingredients. Headquartered in Italy, IRCA Group has grown through strategic acquisitions and now operates 22 manufacturing facilities across Europe, the United States and Vietnam, generating a combined revenue of €1 billion in 2023. Position Overview
This is an onsite Customer Support Representative role located in Duluth, GA. The candidate will work daily from 8 AM to 5 PM and will be responsible for coordinating client and vendor onboarding, legal document management and cross‑department collaboration to ensure a seamless customer experience. Responsibilities
Manage new customer onboarding process, supplying requested documentation from the customers’ requests. Act as the point person with Legal on all NDAs, supplier agreements and any document that requires the company’s signature across all divisions. Coordinate legal documents with the legal department, communicate discrepancies in any agreement to the Sales Representative and follow the process until the final signed document between both parties. Serve as liaison with in‑house teams, Customer Support, Sales Rep, QA, Regulatory, Legal, CCO across all divisions; point of contact for all customers, set up from both sides Customer and Company. Organize internal staff and schedule deliverables. Manage multiple projects and services across all divisions, including item setup. Collect and analyze a variety of data to ensure that it meets the intended requirements. Effectively communicate and work with multiple departments. Handle multiple tasks or projects simultaneously, meeting assigned deadlines; document in a detailed tracker to support customer projects. Escalate complaints to relevant departments across all divisions. Qualifications
3‑5+ years of related experience or equivalent combination of education, experience and training. Outstanding organizational skills. Excellent verbal and written communication skills. Basic knowledge of food quality assurance principles. Proficient with computer applications and programs associated with the position. Strong attention to detail and follow‑up skills. Ability to function and maintain focus in a high‑demand environment. Prioritize and multi‑task according to workflow/demands. Apply critical thinking skills (analyze/evaluate/consider solutions/act). Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite. Analytical mindset with attention to detail. Team‑oriented, proactive, and customer‑focused. Benefits
Medical, Dental & Vision, 401(k) matching, paid vacation and holidays, employee education tuition reimbursement program. Seniority level
Not applicable Employment type
Full‑time Job function
Other Industries
Food and Beverage Manufacturing
#J-18808-Ljbffr