Silna
Join to apply for the
Enterprise Customer Success Manager
role at
Silna Join to apply for the
Enterprise Customer Success Manager
role at
Silna About The Role
We're expanding our Customer Success team and seeking an exceptional Enterprise Customer Success Manager to join our growing organization and elevate our customer experience. As a CSM at Silna, you’ll work to drive retention, expansion and customer satisfaction while managing our most valuable enterprise relationships. If you're energized by creating impactful processes and have a talent for building lasting customer partnerships, this role is designed for you. About The Role
We're expanding our Customer Success team and seeking an exceptional Enterprise Customer Success Manager to join our growing organization and elevate our customer experience. As a CSM at Silna, you’ll work to drive retention, expansion and customer satisfaction while managing our most valuable enterprise relationships. If you're energized by creating impactful processes and have a talent for building lasting customer partnerships, this role is designed for you.
Key Responsibilities
Enterprise Management: You'll be the primary advocate for our enterprise accounts, guiding them from onboarding through their entire customer journey with us. This role combines strategic thinking, problem-solving, and relationship building. Establish trust and credibility: Healthcare is built on trust, and you'll be responsible for establishing authentic relationships with our partners. Product Expert: When customers need insights about Silna's platform, your comprehensive product knowledge will help them maximize value from our solutions. Sales-forward mindset: Silna’s existing customer base has myriad routes for expansion. Identifying and executing on expansion opportunities is a core competency for this role. Analytics Specialist: You'll leverage your analytical mindset to monitor account health and identify trends that drive customer success. Systems Thinker: You take ownership of our operations, examining processes from end-to-end to identify strategic improvements that drive sustainable organizational change.
Required Qualifications:
3-5 years of experience in Customer Success experience in a high-growth SaaS company 2+ years managing Enterprise Customers (six figure contracts) Proven track record of managing and growing enterprise relationships Strong project management skills with experience handling multiple concurrent high-priority initiatives Excellent communication skills - spiking on the ability to build relationships - with the ability to engage effectively with both technical and non-technical stakeholders Ability to work from the Silna office in Manhattan 5 days/week.
Preferred Qualifications
Healthcare technology industry experience Experience with complex technical workflows Demonstrated success in driving account expansion and upsell opportunities
The Ideal Candidate Will Demonstrate
Natural relationship-building abilities and excellent interpersonal skills Ability to thrive in ambiguous situations and create structure where none exists Strong initiative and self-motivation to identify and pursue opportunities independently Ability to quickly establish rapport with anyone in a new environment Strategic thinking with a focus on driving business outcomes Exceptional organizational and multitasking capabilities
What Sets You Apart
You relish the opportunity to take on a new challenge You persevere and never give up no matter the situation or likelihood of failure You understand what motivates different stakeholders in an organization and quickly identify corporate political paradigms You enjoy getting to know strangers and can quickly adapt to any personality type.
What we offer
A rapid-paced work environment with an incredibly enthusiastic and motivated team. The opportunity to work with customers that actually love the product. The ability to work on a technology that is materially improving health outcomes Competitive compensation and benefits package 401k Unlimited PTO
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Silna by 2x Get notified about new Customer Success Manager jobs in
New York, NY . New York, NY $75,000.00-$102,000.00 5 days ago New York, NY $80,000.00-$110,000.00 13 hours ago Customer Service Manager, Airport Customer Experience Administration
New York, NY $50,000.00-$84,000.00 5 days ago Manager, Customer Service Training & Quality
New York, NY $126,500.00-$203,550.00 1 week ago New York, NY $138,400.00-$190,300.00 2 weeks ago New York, NY $65,000.00-$75,000.00 1 week ago New York, NY $125,000.00-$175,000.00 1 month ago Jersey City, NJ $120,000.00-$180,000.00 4 days ago New York, NY $50,000.00-$84,000.00 5 days ago New York, NY $114,000.00-$143,000.00 5 days ago New York, NY $170,000.00-$240,000.00 20 hours ago New York, NY $120,000.00-$150,000.00 2 weeks ago New York, NY $130,000.00-$190,000.00 2 months ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 2 weeks ago Customer Experience Analyst Lead (Customer Support)
New York, NY $110,000.00-$158,000.00 1 week ago Director of Customer Experience Operations
New York, NY $170,000.00-$190,000.00 1 week ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 2 weeks ago New York, NY $170,000.00-$240,000.00 2 months ago New York, NY $150,000.00-$200,000.00 1 week ago New York, NY $100,000.00-$130,000.00 1 day ago Enterprise Customer Success Manager, AMER
New York, NY $120,000.00-$130,000.00 1 month ago New York, NY $65,000.00-$90,000.00 1 month ago New York, NY $75,000.00-$140,000.00 1 month ago Customer Success Manager II, Global Strategic
New York, NY $100,000.00-$110,000.00 4 days ago New York, NY $100,000.00-$130,000.00 3 weeks ago Director of Customer Experience Strategy & Operations
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Enterprise Customer Success Manager
role at
Silna Join to apply for the
Enterprise Customer Success Manager
role at
Silna About The Role
We're expanding our Customer Success team and seeking an exceptional Enterprise Customer Success Manager to join our growing organization and elevate our customer experience. As a CSM at Silna, you’ll work to drive retention, expansion and customer satisfaction while managing our most valuable enterprise relationships. If you're energized by creating impactful processes and have a talent for building lasting customer partnerships, this role is designed for you. About The Role
We're expanding our Customer Success team and seeking an exceptional Enterprise Customer Success Manager to join our growing organization and elevate our customer experience. As a CSM at Silna, you’ll work to drive retention, expansion and customer satisfaction while managing our most valuable enterprise relationships. If you're energized by creating impactful processes and have a talent for building lasting customer partnerships, this role is designed for you.
Key Responsibilities
Enterprise Management: You'll be the primary advocate for our enterprise accounts, guiding them from onboarding through their entire customer journey with us. This role combines strategic thinking, problem-solving, and relationship building. Establish trust and credibility: Healthcare is built on trust, and you'll be responsible for establishing authentic relationships with our partners. Product Expert: When customers need insights about Silna's platform, your comprehensive product knowledge will help them maximize value from our solutions. Sales-forward mindset: Silna’s existing customer base has myriad routes for expansion. Identifying and executing on expansion opportunities is a core competency for this role. Analytics Specialist: You'll leverage your analytical mindset to monitor account health and identify trends that drive customer success. Systems Thinker: You take ownership of our operations, examining processes from end-to-end to identify strategic improvements that drive sustainable organizational change.
Required Qualifications:
3-5 years of experience in Customer Success experience in a high-growth SaaS company 2+ years managing Enterprise Customers (six figure contracts) Proven track record of managing and growing enterprise relationships Strong project management skills with experience handling multiple concurrent high-priority initiatives Excellent communication skills - spiking on the ability to build relationships - with the ability to engage effectively with both technical and non-technical stakeholders Ability to work from the Silna office in Manhattan 5 days/week.
Preferred Qualifications
Healthcare technology industry experience Experience with complex technical workflows Demonstrated success in driving account expansion and upsell opportunities
The Ideal Candidate Will Demonstrate
Natural relationship-building abilities and excellent interpersonal skills Ability to thrive in ambiguous situations and create structure where none exists Strong initiative and self-motivation to identify and pursue opportunities independently Ability to quickly establish rapport with anyone in a new environment Strategic thinking with a focus on driving business outcomes Exceptional organizational and multitasking capabilities
What Sets You Apart
You relish the opportunity to take on a new challenge You persevere and never give up no matter the situation or likelihood of failure You understand what motivates different stakeholders in an organization and quickly identify corporate political paradigms You enjoy getting to know strangers and can quickly adapt to any personality type.
What we offer
A rapid-paced work environment with an incredibly enthusiastic and motivated team. The opportunity to work with customers that actually love the product. The ability to work on a technology that is materially improving health outcomes Competitive compensation and benefits package 401k Unlimited PTO
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Technology, Information and Internet Referrals increase your chances of interviewing at Silna by 2x Get notified about new Customer Success Manager jobs in
New York, NY . New York, NY $75,000.00-$102,000.00 5 days ago New York, NY $80,000.00-$110,000.00 13 hours ago Customer Service Manager, Airport Customer Experience Administration
New York, NY $50,000.00-$84,000.00 5 days ago Manager, Customer Service Training & Quality
New York, NY $126,500.00-$203,550.00 1 week ago New York, NY $138,400.00-$190,300.00 2 weeks ago New York, NY $65,000.00-$75,000.00 1 week ago New York, NY $125,000.00-$175,000.00 1 month ago Jersey City, NJ $120,000.00-$180,000.00 4 days ago New York, NY $50,000.00-$84,000.00 5 days ago New York, NY $114,000.00-$143,000.00 5 days ago New York, NY $170,000.00-$240,000.00 20 hours ago New York, NY $120,000.00-$150,000.00 2 weeks ago New York, NY $130,000.00-$190,000.00 2 months ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 2 weeks ago Customer Experience Analyst Lead (Customer Support)
New York, NY $110,000.00-$158,000.00 1 week ago Director of Customer Experience Operations
New York, NY $170,000.00-$190,000.00 1 week ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 2 weeks ago New York, NY $170,000.00-$240,000.00 2 months ago New York, NY $150,000.00-$200,000.00 1 week ago New York, NY $100,000.00-$130,000.00 1 day ago Enterprise Customer Success Manager, AMER
New York, NY $120,000.00-$130,000.00 1 month ago New York, NY $65,000.00-$90,000.00 1 month ago New York, NY $75,000.00-$140,000.00 1 month ago Customer Success Manager II, Global Strategic
New York, NY $100,000.00-$110,000.00 4 days ago New York, NY $100,000.00-$130,000.00 3 weeks ago Director of Customer Experience Strategy & Operations
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr