PermitFlow
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Customer Success Manager
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PermitFlow 1 year ago Be among the first 25 applicants Join to apply for the
Customer Success Manager
role at
PermitFlow About PermitFlow
PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. About PermitFlow
PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.
We’ve raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.
Our team consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.
Ideally, you’re based in NYC or willing to relocate for hybrid work. We’re currently hybrid in-person 3 days/week in our NYC office.
Who you are?
B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented. Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success. Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy. Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
What You’ll Do:
As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes.
Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers Own customer rollout, lifecycle management, renewal and expansion for your book of business Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform Proactively build and project-manage intervention plans for at-risk customers Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities.
Qualifications & Fit:
2-3 years of experience within the early stage tech startup space Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively Self-motivated and driven, with a passion for building strong customer relationships Willing to dive in head first in the face of challenges and ambiguity Experience in the construction industry (and ideally permitting) is a strong plus!
Benefits:
Equity packages Competitive Salary ???? 100% Paid health, dental & vision coverage Company issued laptop. Home office & equipment stipend ️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen Commuter benefits Team building events Unlimited PTO
️ Interview Process
20 minute initial assessment 20 minute interview with recruiter 30 minute hiring manager interview 30 minute role playing interview with hiring manager 30 minute interview with our CEO Reference check Offer!
Compensation Range: $125K - $150K
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at PermitFlow by 2x Sign in to set job alerts for “Customer Success Manager” roles.
New York City Metropolitan Area 2 weeks ago New York, NY $84,500.00-$120,400.00 1 day ago Jersey City, NJ $107,000.00-$160,000.00 1 week ago New York, NY $138,400.00-$190,300.00 1 week ago Manager, Customer Service Training & Quality
Jersey City, NJ $107,000.00-$160,000.00 5 days ago New York, NY $50,000.00-$84,000.00 6 days ago New York, NY $126,500.00-$203,550.00 8 hours ago New York, NY $94,000.00-$136,000.00 6 days ago New York, NY $130,000.00-$150,000.00 2 weeks ago New York, NY $77,000.00-$95,000.00 3 weeks ago New York, NY $170,000.00-$240,000.00 1 week ago New York City Metropolitan Area $95,000.00-$117,000.00 1 week ago New York City Metropolitan Area $60,000.00-$65,000.00 2 weeks ago New York, NY $130,000.00-$190,000.00 4 weeks ago New York, NY $90,000.00-$105,000.00 2 days ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 1 week ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 1 week ago New York, NY $170,000.00-$240,000.00 2 weeks ago New York City Metropolitan Area $110,000.00-$175,000.00 3 weeks ago New York, NY $90,000.00-$100,000.00 4 weeks ago New York, NY $71,000.00-$105,500.00 20 hours ago New York, NY $110,000.00-$130,000.00 1 month ago New York, NY $65,000.00-$90,000.00 2 months ago Inwood, NY $136,000.00-$210,000.00 1 week ago New York, NY $55,000.00-$87,000.00 1 week ago New York, NY $100,000.00-$130,000.00 5 months ago New York, NY $90,000.00-$105,000.00 3 weeks ago New York, NY $80,000.00-$90,000.00 1 week ago New York, NY $90,000.00-$110,000.00 1 week ago New York, NY $75,000.00-$120,000.00 3 weeks ago New York, NY $85,000.00-$110,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Manager
role at
PermitFlow 1 year ago Be among the first 25 applicants Join to apply for the
Customer Success Manager
role at
PermitFlow About PermitFlow
PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. About PermitFlow
PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.
We’ve raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.
Our team consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.
Ideally, you’re based in NYC or willing to relocate for hybrid work. We’re currently hybrid in-person 3 days/week in our NYC office.
Who you are?
B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented. Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success. Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy. Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
What You’ll Do:
As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes.
Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers Own customer rollout, lifecycle management, renewal and expansion for your book of business Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform Proactively build and project-manage intervention plans for at-risk customers Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities.
Qualifications & Fit:
2-3 years of experience within the early stage tech startup space Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively Self-motivated and driven, with a passion for building strong customer relationships Willing to dive in head first in the face of challenges and ambiguity Experience in the construction industry (and ideally permitting) is a strong plus!
Benefits:
Equity packages Competitive Salary ???? 100% Paid health, dental & vision coverage Company issued laptop. Home office & equipment stipend ️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen Commuter benefits Team building events Unlimited PTO
️ Interview Process
20 minute initial assessment 20 minute interview with recruiter 30 minute hiring manager interview 30 minute role playing interview with hiring manager 30 minute interview with our CEO Reference check Offer!
Compensation Range: $125K - $150K
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at PermitFlow by 2x Sign in to set job alerts for “Customer Success Manager” roles.
New York City Metropolitan Area 2 weeks ago New York, NY $84,500.00-$120,400.00 1 day ago Jersey City, NJ $107,000.00-$160,000.00 1 week ago New York, NY $138,400.00-$190,300.00 1 week ago Manager, Customer Service Training & Quality
Jersey City, NJ $107,000.00-$160,000.00 5 days ago New York, NY $50,000.00-$84,000.00 6 days ago New York, NY $126,500.00-$203,550.00 8 hours ago New York, NY $94,000.00-$136,000.00 6 days ago New York, NY $130,000.00-$150,000.00 2 weeks ago New York, NY $77,000.00-$95,000.00 3 weeks ago New York, NY $170,000.00-$240,000.00 1 week ago New York City Metropolitan Area $95,000.00-$117,000.00 1 week ago New York City Metropolitan Area $60,000.00-$65,000.00 2 weeks ago New York, NY $130,000.00-$190,000.00 4 weeks ago New York, NY $90,000.00-$105,000.00 2 days ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 1 week ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 1 week ago New York, NY $170,000.00-$240,000.00 2 weeks ago New York City Metropolitan Area $110,000.00-$175,000.00 3 weeks ago New York, NY $90,000.00-$100,000.00 4 weeks ago New York, NY $71,000.00-$105,500.00 20 hours ago New York, NY $110,000.00-$130,000.00 1 month ago New York, NY $65,000.00-$90,000.00 2 months ago Inwood, NY $136,000.00-$210,000.00 1 week ago New York, NY $55,000.00-$87,000.00 1 week ago New York, NY $100,000.00-$130,000.00 5 months ago New York, NY $90,000.00-$105,000.00 3 weeks ago New York, NY $80,000.00-$90,000.00 1 week ago New York, NY $90,000.00-$110,000.00 1 week ago New York, NY $75,000.00-$120,000.00 3 weeks ago New York, NY $85,000.00-$110,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr