Gallaudet University
Dispatcher/Customer Service Representative
Gallaudet University, Washington, District of Columbia, us, 20022
Dispatcher/Customer Service Representative
The Department of Public Safety is hiring for a full-time temporary position (up to 120 days to six months) for a Dispatcher/Customer Service Representative located in Washington, DC. The Communications Department is a 24/7 unit serving Gallaudet University. This role operates on a rotating schedule across three shifts with various days off and handles incoming service requests for DC MPD and DC Fire Department, coordinates with government agencies and departments to ensure timely responses, maintains logs and records, dispatches appropriate personnel, and communicates with customers through multiple channels. The position supports front desk and telephone support for Administrative staff. Exceptional customer service and communication skills are essential. The incumbent will stay informed of campus emergencies and outages and communicate with internal and external partners. The role includes interpreting and handling calls for deaf and hard-of-hearing members to ensure effective communication between the campus community and stakeholders. The successful candidate promotes teamwork and maintains a positive work environment. Serious applicants only, demonstrating punctuality, reliability, integrity and empathy through words and actions. Responsibilities
Handle incoming service requests for emergency and non-emergency needs (DC MPD, DC Fire Department). Coordinate with government agencies and departments to ensure timely responses. Maintain logs and records of service requests and dispatch personnel accordingly. Provide front desk and telephone support for Administrative staff. Maintain communication with the Dept. of Public Safety about campus outages and shutdowns. Interpret, place and receive telephone calls for deaf and hard-of-hearing members to ensure effective communication. Promote teamwork and a positive, productive work environment. Qualifications
Customer service and communication skills Time management and organizational skills Experience maintaining logs and records Experience with dispatching and coordinating services Basic computer skills and familiarity with relevant software Ability to work independently and as part of a team Problem-solving skills and a positive attitude Minimum four years of office, customer service, call center, or similar environment is a plus High school diploma or equivalent No sign language skills required; must be willing to learn Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Higher Education Referrals increase your chances of interviewing at Gallaudet University by 2x
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The Department of Public Safety is hiring for a full-time temporary position (up to 120 days to six months) for a Dispatcher/Customer Service Representative located in Washington, DC. The Communications Department is a 24/7 unit serving Gallaudet University. This role operates on a rotating schedule across three shifts with various days off and handles incoming service requests for DC MPD and DC Fire Department, coordinates with government agencies and departments to ensure timely responses, maintains logs and records, dispatches appropriate personnel, and communicates with customers through multiple channels. The position supports front desk and telephone support for Administrative staff. Exceptional customer service and communication skills are essential. The incumbent will stay informed of campus emergencies and outages and communicate with internal and external partners. The role includes interpreting and handling calls for deaf and hard-of-hearing members to ensure effective communication between the campus community and stakeholders. The successful candidate promotes teamwork and maintains a positive work environment. Serious applicants only, demonstrating punctuality, reliability, integrity and empathy through words and actions. Responsibilities
Handle incoming service requests for emergency and non-emergency needs (DC MPD, DC Fire Department). Coordinate with government agencies and departments to ensure timely responses. Maintain logs and records of service requests and dispatch personnel accordingly. Provide front desk and telephone support for Administrative staff. Maintain communication with the Dept. of Public Safety about campus outages and shutdowns. Interpret, place and receive telephone calls for deaf and hard-of-hearing members to ensure effective communication. Promote teamwork and a positive, productive work environment. Qualifications
Customer service and communication skills Time management and organizational skills Experience maintaining logs and records Experience with dispatching and coordinating services Basic computer skills and familiarity with relevant software Ability to work independently and as part of a team Problem-solving skills and a positive attitude Minimum four years of office, customer service, call center, or similar environment is a plus High school diploma or equivalent No sign language skills required; must be willing to learn Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Higher Education Referrals increase your chances of interviewing at Gallaudet University by 2x
#J-18808-Ljbffr