Dean's Professional Services
Care Management Support Coordinator II
Dean's Professional Services, Dallas, Texas, United States, 75215
Overview
Care Management Support Coordinator II — Remote (Must reside in Dallas, TX) Salary: $18.50 / hour Schedule: Monday - Friday, 8:00 AM - 5:00 PM (overtime may be required) Dean's Professional Services is seeking an experienced Care Management Support Coordinator II to join our team in partnership with a leading healthcare organization. This is a remote position, but candidates must live in Dallas, TX. Position Summary
The Care Management Support Coordinator II provides administrative support to care management programs by assisting members, providers, and staff. This role involves processing authorizations, making outbound calls, handling inbound inquiries, and ensuring members are connected with resources and services that support their care plans. Responsibilities
Perform outbound and inbound calls to assist members with scheduling, resources, and next steps in their care Process LTSS / SK / SH / MMP authorizations accurately and within required turnaround times Provide education and support to members and providers regarding care procedures and resources Maintain accurate member records and documentation in compliance with state and regulatory guidelines Send welcome letters, correspondence, and educational materials Support the Centralized Authorization Team with cross-functional administrative tasks Requirements
High School Diploma or GED (required) 1-2 years of experience in medical authorizations, claims processing, or managed care (required) Knowledge of medical terminology and customer service best practices Prior remote work experience Strong data entry and computer skills Preferred
Experience with LTSS or managed care processes Bilingual communication skills Must-Haves
1-2 years of authorizations or claims processing experience in a managed care setting Knowledge of medical terminology and strong customer service skills Proven ability to work remotely and independently
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Care Management Support Coordinator II — Remote (Must reside in Dallas, TX) Salary: $18.50 / hour Schedule: Monday - Friday, 8:00 AM - 5:00 PM (overtime may be required) Dean's Professional Services is seeking an experienced Care Management Support Coordinator II to join our team in partnership with a leading healthcare organization. This is a remote position, but candidates must live in Dallas, TX. Position Summary
The Care Management Support Coordinator II provides administrative support to care management programs by assisting members, providers, and staff. This role involves processing authorizations, making outbound calls, handling inbound inquiries, and ensuring members are connected with resources and services that support their care plans. Responsibilities
Perform outbound and inbound calls to assist members with scheduling, resources, and next steps in their care Process LTSS / SK / SH / MMP authorizations accurately and within required turnaround times Provide education and support to members and providers regarding care procedures and resources Maintain accurate member records and documentation in compliance with state and regulatory guidelines Send welcome letters, correspondence, and educational materials Support the Centralized Authorization Team with cross-functional administrative tasks Requirements
High School Diploma or GED (required) 1-2 years of experience in medical authorizations, claims processing, or managed care (required) Knowledge of medical terminology and customer service best practices Prior remote work experience Strong data entry and computer skills Preferred
Experience with LTSS or managed care processes Bilingual communication skills Must-Haves
1-2 years of authorizations or claims processing experience in a managed care setting Knowledge of medical terminology and strong customer service skills Proven ability to work remotely and independently
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