Pattern®
Overview
Join to apply for the
Customer Success Manager
role at
Pattern® . Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Pattern optimizes ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service across 60+ global marketplaces. This is a full-time role working a hybrid schedule based in Lehi, UT. What is a day in the life of a Customer Success Manager?
Help marketers daily at world-class brands succeed in using our solution to drive their business growth Plan and onboard customers with solid foundations for long term customer value Directly educate customers on the effective use of the technical features in the software Expand revenue and offerings in existing accounts – upsell when and where appropriate Bridge transitions when key admins depart from a customer by introducing and selling the offering to new users Oversee client relationships and deliver exceptional experiences using strong communication, problem solving and follow-up Improve processes to measure and track key success indicators, metrics and NPS Develop meaningful relationships with executives and other stakeholders across your book Occasionally meet key customers in person for training, success evaluations, and/or lunch What will I need to thrive in this role?
Bachelor’s Degree from an accredited university Ability to demonstrate leadership in customer success and retention strategies 1-2 years of experience in Customer Success, Strategic Account Management or Professional Services Knowledge about relevant marketing technology and emerging trends in ecommerce Strong interpersonal, business and technical acumen Strong understanding of value drivers in SaaS recurring revenue models Proven success in achieving KPIs, OKRs, financial targets and retention metrics Proven ability to develop a deep understanding of a complex SaaS product Exceptional skills in presentations, meeting facilitation, and written communications Passion for AI, data, analytics, and process: ability to dive into data Demonstrable ability to navigate customer needs and escalations Experience with complex data integrations and mapping Familiarity with CMS, Shopify, and/or other ecommerce marketplaces What does high performance look like?
Drives Measurable Success: aligns customer objectives with measurable outcomes Maximizes Retention & Growth: strong retention and expansion revenue Cultivates Executive Alignment: secures executive sponsorship in most accounts Accelerates Onboarding Value: efficient onboarding with high CSAT Influences Product Strategy: provides data-driven recommendations for product roadmap What does success look like in the first 30, 60, 90 days?
First 30 Days: Immersion & Shadowing – join customer calls, learn service approach, and begin hands-on platform work 60 Days: Taking the Lead & Building Expertise – become primary point of contact for assigned accounts 90 Days and Beyond: Full Autonomy & Team Building – operate as a fully independent CSM and contribute to team growth What is the team like?
You will be mentored by senior leaders and collaborate with product and technical teams to implement solutions Why Pattern?
Pattern offers opportunities to influence ecommerce growth, a collaborative culture, and comprehensive benefits. Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) match Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
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Join to apply for the
Customer Success Manager
role at
Pattern® . Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Pattern optimizes ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service across 60+ global marketplaces. This is a full-time role working a hybrid schedule based in Lehi, UT. What is a day in the life of a Customer Success Manager?
Help marketers daily at world-class brands succeed in using our solution to drive their business growth Plan and onboard customers with solid foundations for long term customer value Directly educate customers on the effective use of the technical features in the software Expand revenue and offerings in existing accounts – upsell when and where appropriate Bridge transitions when key admins depart from a customer by introducing and selling the offering to new users Oversee client relationships and deliver exceptional experiences using strong communication, problem solving and follow-up Improve processes to measure and track key success indicators, metrics and NPS Develop meaningful relationships with executives and other stakeholders across your book Occasionally meet key customers in person for training, success evaluations, and/or lunch What will I need to thrive in this role?
Bachelor’s Degree from an accredited university Ability to demonstrate leadership in customer success and retention strategies 1-2 years of experience in Customer Success, Strategic Account Management or Professional Services Knowledge about relevant marketing technology and emerging trends in ecommerce Strong interpersonal, business and technical acumen Strong understanding of value drivers in SaaS recurring revenue models Proven success in achieving KPIs, OKRs, financial targets and retention metrics Proven ability to develop a deep understanding of a complex SaaS product Exceptional skills in presentations, meeting facilitation, and written communications Passion for AI, data, analytics, and process: ability to dive into data Demonstrable ability to navigate customer needs and escalations Experience with complex data integrations and mapping Familiarity with CMS, Shopify, and/or other ecommerce marketplaces What does high performance look like?
Drives Measurable Success: aligns customer objectives with measurable outcomes Maximizes Retention & Growth: strong retention and expansion revenue Cultivates Executive Alignment: secures executive sponsorship in most accounts Accelerates Onboarding Value: efficient onboarding with high CSAT Influences Product Strategy: provides data-driven recommendations for product roadmap What does success look like in the first 30, 60, 90 days?
First 30 Days: Immersion & Shadowing – join customer calls, learn service approach, and begin hands-on platform work 60 Days: Taking the Lead & Building Expertise – become primary point of contact for assigned accounts 90 Days and Beyond: Full Autonomy & Team Building – operate as a fully independent CSM and contribute to team growth What is the team like?
You will be mentored by senior leaders and collaborate with product and technical teams to implement solutions Why Pattern?
Pattern offers opportunities to influence ecommerce growth, a collaborative culture, and comprehensive benefits. Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) match Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
#J-18808-Ljbffr