Pattern
Overview
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Pattern supports 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com. Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces. We’re looking for a TikTok Shop Account Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners. This is a full-time role and will work a hybrid schedule in Lehi, Utah. Responsibilities
Build and manage relationships with multiple brand partners, and understand their business challenges, marketing objectives, and success metrics. Develop forward-thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them. Deliver the highest level of strategic and customer service to clients to ensure KPI targets are hit. Communicate effectively with internal stakeholders, and present solutions-oriented approaches to further grow the business. Stay current on industry trends and innovative approaches within social commerce; monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence. Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and Pattern’s services. Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement. Qualifications
3-5 years in account management, with specific experience in e-commerce or marketplace environments. Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance. Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable. Strong ability to analyze data and metrics, using insights to drive strategy and improve client outcomes. Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively. Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results. Demonstrated ability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction. What does high performance look like?
Consistently deliver exceptional growth and performance for clients’ TikTok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction. Develop and implement cutting-edge strategies that significantly enhance clients’ marketplace visibility and sales, setting benchmarks for industry best practices. Demonstrate proactive problem-solving and leadership by anticipating client needs, addressing issues swiftly, and driving continuous improvements for long-term success. What does success look like in the first 30, 60, 90 days?
First 30 Days:
Get fully acquainted with company processes, the TikTok Shop platform, and clients’ existing strategies. Focus on onboarding, meeting with internal teams and clients, and gaining a deep understanding of current account performance and objectives. Build strong relationships and identify early opportunities for quick wins. First 60 Days:
Start implementing enhancements based on initial assessments. Refine account strategies, launch initial campaigns or optimizations, and establish clear communication channels with clients. Demonstrate progress through improved metrics and client feedback. First 90 Days:
Execute strategic changes with measurable improvements in key metrics, develop a plan for ongoing account growth, and present detailed performance reports outlining successful initiatives and future strategies. The team and culture
You will work with TikTok Content Creators, a Marketplace Operations Specialist, and other TikTok Shop Account Managers, supervised by the Director of Partnerships for TikTok Shop. The team is data-driven and results-oriented. You will collaborate regularly to implement actionable solutions, and input is encouraged from all members. Hiring process Initial phone interview with Pattern’s talent acquisition team (30 min) Video interview with Director of Partnerships - TikTok Shop (30 min) Interview with Pattern Creators’ Head of Client Operations (30 min) Final interview with VP of Strategy and Operations at Pattern Creators (one hour) Professional reference checks Executive review Offer Stand-out factors
How to stand out Be prepared to talk about professional accomplishments with specific data to quantify examples Be ready to discuss how you can add value and be the best addition to the team Focus on mentioning how you would be partner-obsessed at Pattern Be prepared to discuss any side projects related to data and analytics Why Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry. We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we value the Pattern community. We also offer benefits including: Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. Equal employment opportunity Pattern provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Pattern supports 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com. Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces. We’re looking for a TikTok Shop Account Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners. This is a full-time role and will work a hybrid schedule in Lehi, Utah. Responsibilities
Build and manage relationships with multiple brand partners, and understand their business challenges, marketing objectives, and success metrics. Develop forward-thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them. Deliver the highest level of strategic and customer service to clients to ensure KPI targets are hit. Communicate effectively with internal stakeholders, and present solutions-oriented approaches to further grow the business. Stay current on industry trends and innovative approaches within social commerce; monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence. Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and Pattern’s services. Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement. Qualifications
3-5 years in account management, with specific experience in e-commerce or marketplace environments. Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance. Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable. Strong ability to analyze data and metrics, using insights to drive strategy and improve client outcomes. Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively. Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results. Demonstrated ability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction. What does high performance look like?
Consistently deliver exceptional growth and performance for clients’ TikTok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction. Develop and implement cutting-edge strategies that significantly enhance clients’ marketplace visibility and sales, setting benchmarks for industry best practices. Demonstrate proactive problem-solving and leadership by anticipating client needs, addressing issues swiftly, and driving continuous improvements for long-term success. What does success look like in the first 30, 60, 90 days?
First 30 Days:
Get fully acquainted with company processes, the TikTok Shop platform, and clients’ existing strategies. Focus on onboarding, meeting with internal teams and clients, and gaining a deep understanding of current account performance and objectives. Build strong relationships and identify early opportunities for quick wins. First 60 Days:
Start implementing enhancements based on initial assessments. Refine account strategies, launch initial campaigns or optimizations, and establish clear communication channels with clients. Demonstrate progress through improved metrics and client feedback. First 90 Days:
Execute strategic changes with measurable improvements in key metrics, develop a plan for ongoing account growth, and present detailed performance reports outlining successful initiatives and future strategies. The team and culture
You will work with TikTok Content Creators, a Marketplace Operations Specialist, and other TikTok Shop Account Managers, supervised by the Director of Partnerships for TikTok Shop. The team is data-driven and results-oriented. You will collaborate regularly to implement actionable solutions, and input is encouraged from all members. Hiring process Initial phone interview with Pattern’s talent acquisition team (30 min) Video interview with Director of Partnerships - TikTok Shop (30 min) Interview with Pattern Creators’ Head of Client Operations (30 min) Final interview with VP of Strategy and Operations at Pattern Creators (one hour) Professional reference checks Executive review Offer Stand-out factors
How to stand out Be prepared to talk about professional accomplishments with specific data to quantify examples Be ready to discuss how you can add value and be the best addition to the team Focus on mentioning how you would be partner-obsessed at Pattern Be prepared to discuss any side projects related to data and analytics Why Pattern?
Pattern offers big opportunities to make a difference in the ecommerce industry. We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we value the Pattern community. We also offer benefits including: Unlimited PTO Paid Holidays Onsite Fitness Center Company Paid Life Insurance Casual Dress Code Competitive Pay Health, Vision, and Dental Insurance 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. Equal employment opportunity Pattern provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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