Crescent Hotels & Resorts
Join Crescent Hotels & Resorts as a
Front Desk Supervisor . The ideal candidate will have at least 1 year of previous hotel front desk supervisor experience and be able to work a flexible schedule, including overnight shifts. At least 1 year previous hotel front desk supervisor experience required Previous Brand experience a plus Able to work a flexible schedule, including overnight shifts Essential Job Functions
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Required Skills And Abilities
Must have 1 year experience as a hotel front desk supervisor/manager. Must be available to work a flexible schedule to include nights, weekends and holidays. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. PERFORMANCE STANDARDS
Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. Safety & Security
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Crescent Hotels & Resorts is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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Front Desk Supervisor . The ideal candidate will have at least 1 year of previous hotel front desk supervisor experience and be able to work a flexible schedule, including overnight shifts. At least 1 year previous hotel front desk supervisor experience required Previous Brand experience a plus Able to work a flexible schedule, including overnight shifts Essential Job Functions
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Required Skills And Abilities
Must have 1 year experience as a hotel front desk supervisor/manager. Must be available to work a flexible schedule to include nights, weekends and holidays. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. PERFORMANCE STANDARDS
Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. Safety & Security
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Crescent Hotels & Resorts is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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