HP
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Field Service Engineer
role at
HP .
About the opportunity:
The Field Technical Support Team is part of HP’s Global Customer Support Organization, responsible for supporting our customers throughout their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers.
What You’ll Do
Perform installations, training, maintenance, and repairs on customer equipment.
Determine site and equipment requirements.
Understand customer goals and identify the consequences of various solutions.
Work according to the project plan, installation plan, and escalation plan.
Configure system hardware, software, and network components.
Assemble and integrate system/product and verify system/product operation.
Use proactive monitoring procedures to identify problem‑prevention opportunities.
Provide the customer with an overview of installation activity, site‑specific information, and access to appropriate contacts.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Handle customer‑relations problems promptly and appropriately and elevate issues according to established procedures.
Educational Experience
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 6-8 years of related work experience, preferably in HP products, customer base, account management, computer customer support, on‑site customer support, Mission Critical, systems experience, or a related field.
What You Bring To The Team
Knowledge and experience with printer repair support.
Exceptional organizational or project management skills.
Exceptional communication skills.
Problem‑solving skills.
The ability to build and maintain ongoing relationships with customers, peers, and support partners.
The ability to perform under pressure where customers rely on you to solve their technical problems.
Special Skills
Knowledge of Color Management.
Knowledge of inkjet printing technology.
Strong mechanical skills.
Strong pneumatic skills.
Strong electrical and electronic skills.
Strong computer/network skills.
Ability to work autonomously.
Valid driver’s license in good standing.
Ability to lift, bend and stoop throughout the day as necessary to repair printers.
Salary The pay range for this position is $28.84 to $36.05 USD per hour (United States of America candidates only). Pay varies by work location, job‑related knowledge, skills, and experience.
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including 4‑12 weeks fully paid parental leave based on tenure, 13 paid holidays, 15 days paid time off (US benefits overview).
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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Field Service Engineer
role at
HP .
About the opportunity:
The Field Technical Support Team is part of HP’s Global Customer Support Organization, responsible for supporting our customers throughout their journey with HP. In this role you will work from your home office in the Denver Area. You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers.
What You’ll Do
Perform installations, training, maintenance, and repairs on customer equipment.
Determine site and equipment requirements.
Understand customer goals and identify the consequences of various solutions.
Work according to the project plan, installation plan, and escalation plan.
Configure system hardware, software, and network components.
Assemble and integrate system/product and verify system/product operation.
Use proactive monitoring procedures to identify problem‑prevention opportunities.
Provide the customer with an overview of installation activity, site‑specific information, and access to appropriate contacts.
Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
Handle customer‑relations problems promptly and appropriately and elevate issues according to established procedures.
Educational Experience
High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 6-8 years of related work experience, preferably in HP products, customer base, account management, computer customer support, on‑site customer support, Mission Critical, systems experience, or a related field.
What You Bring To The Team
Knowledge and experience with printer repair support.
Exceptional organizational or project management skills.
Exceptional communication skills.
Problem‑solving skills.
The ability to build and maintain ongoing relationships with customers, peers, and support partners.
The ability to perform under pressure where customers rely on you to solve their technical problems.
Special Skills
Knowledge of Color Management.
Knowledge of inkjet printing technology.
Strong mechanical skills.
Strong pneumatic skills.
Strong electrical and electronic skills.
Strong computer/network skills.
Ability to work autonomously.
Valid driver’s license in good standing.
Ability to lift, bend and stoop throughout the day as necessary to repair printers.
Salary The pay range for this position is $28.84 to $36.05 USD per hour (United States of America candidates only). Pay varies by work location, job‑related knowledge, skills, and experience.
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including 4‑12 weeks fully paid parental leave based on tenure, 13 paid holidays, 15 days paid time off (US benefits overview).
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
#J-18808-Ljbffr