Bodor Laser USA
Field Service Engineer (Bilingual in Mandarin)
Bodor Laser USA, Charlotte, North Carolina, United States, 28245
Overview
Field Service Engineer (Bilingual in Mandarin) Company Summary:
Bodorlaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China and supported by a U.S. office in Schaumburg, Illinois, we serve over 150 countries with 24/7 service in 20 languages. With 3,000+ employees worldwide, our expert sales and support teams deliver cutting-edge solutions for industries including automotive, aerospace, electronics, and manufacturing. Known for precision, efficiency, and innovation, Bodorlaser is committed to customer satisfaction and fostering a workplace culture of collaboration, continuous learning, and global teamwork.
Summary:
To support customers with Bodor Lasers. Responsible for offering technical advice to customers and providing after-sales service in the field.
Responsibilities
Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit.
Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
Track technical issues and incoming requests from customers.
Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
Understand layout drawings and blueprints in the installation of equipment.
Develop and maintain a replacement parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
Identify safety issues on the machines.
Provide customer trainings.
Write and compose service reports and expense reports.
Perform failure mode analyses and make upgrade recommendations.
Assist with the final integration and commissioning of complex automation projects as needed.
Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
Regular travel within assigned territories.
Other duties as assigned.
Requirements
Bachelor’s Degree in mechatronics, automation engineering, or electrical engineering from an accredited university, or equivalent with 2+ years’ experience on automated CNC machines.
Recent experience of installing, repairing, and diagnosing problems of automated CNC machines.
3+ years’ related experience on automated CNC machines or fiber laser machines.
Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
Able to read and interpret electrical and mechanical drawings and test equipment.
Excellent verbal and written communication skills.
Demonstrated technical writing skills.
Proficiency in Microsoft Word, Excel, and remote communications.
Proficient at working independently and as part of a team in a fast-paced environment.
Mandarin Chinese reading and speaking ability is a plus.
Residing in the NC Area is preferred.
Self-driven and responsible.
Ability to work under pressure.
Ability to travel as required (local and domestic).
Ability to lift 50 lbs.
Location
Our North American headquarters is located at Schaumburg, IL 60173.
Houston Branch: 19416 Park Row, #120, Houston, TX 77084.
Benefits & Perks
Competitive compensation package
Company-paid medical insurance
Dental and vision insurance at low cost
Company paid basic life, short- & long-term disability insurance
401(k) with employer match
20 days of paid time off, and 11 paid holidays per year
FSA / HSA account
Birthday gifts
Holiday bonus
Employee assistance program
If interested in this outstanding opportunity, please submit your resume by responding to this job posting!
BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Bodor Laser USA by 2x
Get notified about new Field Services Engineer jobs in Charlotte, NC.
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Field Service Engineer (Bilingual in Mandarin) Company Summary:
Bodorlaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China and supported by a U.S. office in Schaumburg, Illinois, we serve over 150 countries with 24/7 service in 20 languages. With 3,000+ employees worldwide, our expert sales and support teams deliver cutting-edge solutions for industries including automotive, aerospace, electronics, and manufacturing. Known for precision, efficiency, and innovation, Bodorlaser is committed to customer satisfaction and fostering a workplace culture of collaboration, continuous learning, and global teamwork.
Summary:
To support customers with Bodor Lasers. Responsible for offering technical advice to customers and providing after-sales service in the field.
Responsibilities
Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit.
Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
Track technical issues and incoming requests from customers.
Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
Understand layout drawings and blueprints in the installation of equipment.
Develop and maintain a replacement parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
Identify safety issues on the machines.
Provide customer trainings.
Write and compose service reports and expense reports.
Perform failure mode analyses and make upgrade recommendations.
Assist with the final integration and commissioning of complex automation projects as needed.
Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
Regular travel within assigned territories.
Other duties as assigned.
Requirements
Bachelor’s Degree in mechatronics, automation engineering, or electrical engineering from an accredited university, or equivalent with 2+ years’ experience on automated CNC machines.
Recent experience of installing, repairing, and diagnosing problems of automated CNC machines.
3+ years’ related experience on automated CNC machines or fiber laser machines.
Familiar with engineering software, such as SolidWorks, AutoCAD, etc.
Able to read and interpret electrical and mechanical drawings and test equipment.
Excellent verbal and written communication skills.
Demonstrated technical writing skills.
Proficiency in Microsoft Word, Excel, and remote communications.
Proficient at working independently and as part of a team in a fast-paced environment.
Mandarin Chinese reading and speaking ability is a plus.
Residing in the NC Area is preferred.
Self-driven and responsible.
Ability to work under pressure.
Ability to travel as required (local and domestic).
Ability to lift 50 lbs.
Location
Our North American headquarters is located at Schaumburg, IL 60173.
Houston Branch: 19416 Park Row, #120, Houston, TX 77084.
Benefits & Perks
Competitive compensation package
Company-paid medical insurance
Dental and vision insurance at low cost
Company paid basic life, short- & long-term disability insurance
401(k) with employer match
20 days of paid time off, and 11 paid holidays per year
FSA / HSA account
Birthday gifts
Holiday bonus
Employee assistance program
If interested in this outstanding opportunity, please submit your resume by responding to this job posting!
BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Bodor Laser USA by 2x
Get notified about new Field Services Engineer jobs in Charlotte, NC.
Nationwide Field Service Technician - Charlotte, NC
Field Service Technician Apprentice - Charlotte
Charlotte, NC $85,000.00-$100,000.00 2 weeks ago
Field Service Technician – Customer Service
Kannapolis, NC $40,000.00-$88,000.00 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr