The Salvation Army Intermountain Division
Temporary Program Assistant
The Salvation Army Intermountain Division, Denver, Colorado, United States, 80285
Temporary Program Assistant
Job Title: Temporary Program Assistant. Temporary, Full-Time – non-exempt. Employment End Date: 12/31/2025. Reports to: Shift Supervisor. Responsibilities
Provide strong customer service to guests with positive and supportive communication. Build and maintain professional relationships with shelter residents, partners, volunteers, and staff. Answer phones, follow check‑in procedures, and greet guests in alignment with program services and procedures. Offer information and referral to social service programs or direct guests to appropriate staff. Maintain accurate count of guests, partners, and visitors on site at all times. Communicate expectations of bed agreement at program location, ensuring compliance with policies and accurate record‑keeping. Escalate urgent concerns following the appropriate chain of command and communication methods. Address conflicts and mediate issues to ensure a peaceful and safe environment. Conduct routine safety checks inside and outside the shelter, ensuring premises remain secure and all residents are safe. Respond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well‑being of households and staff. Provide meal service in compliance with ServSafe regulations during designated times. Maintain all shift notes, program materials, client files, and data in accordance with contract and organizational policies. Conduct guest unit/bed assignment check as assigned to support guests’ adherence to program expectations. Pack client items when abandoned or when guests are asked to leave, in accordance with program policy and only when assigned. Assist with cleaning and upkeep of the facility, both indoors and outdoors, ensuring the shelter remains clean, organized, and welcoming. Complete all required training in adherence to the training schedule and in compliance with contract, organizational, and program needs. Attend all staff meetings as assigned. Perform all other duties as assigned. Qualifications
High School diploma or G.E.D. required. Demonstrated history of providing professional services and customer service in a professional setting. Conflict resolution skills – provide a positive, solution‑focused approach to conflict. Self‑direction – work independently within clear parameters within a team environment. Problem‑solving skills – assess complex and changing situations, identify barriers, and develop creative solutions. Desire to serve others by building on their strengths. Comfortable working in a crisis‑oriented environment and responding appropriately to a person in crisis. Ability to respond with humility to diversity and the needs of unhoused neighbors. Ability to work effectively, cooperatively, and respectfully with staff, volunteers, guests, partners, and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio‑economic status, gender identification, and physical or mental ability. Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information. Ability to work schedule as assigned, working as part of a 24‑hour system, and staying awake at all times during work hours. Background check – ongoing employment contingent upon a biennial background check processed in accordance with The Salvation Army’s policies. Physical requirements – ability to maneuver, remain in a stationary position, grasp, push, pull, and reach overhead, operate telephone, lift 25 pounds, respond to emergency situations, access and produce information from the computer, and understand written information. Benefits
Temporary employees eligible for sick leave benefit – 1 day per month, 12 sick days per year (accrual begins at hire). Other benefits per contract. Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified applicants, candidates, and employees with disabilities to ensure equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
#J-18808-Ljbffr
Job Title: Temporary Program Assistant. Temporary, Full-Time – non-exempt. Employment End Date: 12/31/2025. Reports to: Shift Supervisor. Responsibilities
Provide strong customer service to guests with positive and supportive communication. Build and maintain professional relationships with shelter residents, partners, volunteers, and staff. Answer phones, follow check‑in procedures, and greet guests in alignment with program services and procedures. Offer information and referral to social service programs or direct guests to appropriate staff. Maintain accurate count of guests, partners, and visitors on site at all times. Communicate expectations of bed agreement at program location, ensuring compliance with policies and accurate record‑keeping. Escalate urgent concerns following the appropriate chain of command and communication methods. Address conflicts and mediate issues to ensure a peaceful and safe environment. Conduct routine safety checks inside and outside the shelter, ensuring premises remain secure and all residents are safe. Respond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well‑being of households and staff. Provide meal service in compliance with ServSafe regulations during designated times. Maintain all shift notes, program materials, client files, and data in accordance with contract and organizational policies. Conduct guest unit/bed assignment check as assigned to support guests’ adherence to program expectations. Pack client items when abandoned or when guests are asked to leave, in accordance with program policy and only when assigned. Assist with cleaning and upkeep of the facility, both indoors and outdoors, ensuring the shelter remains clean, organized, and welcoming. Complete all required training in adherence to the training schedule and in compliance with contract, organizational, and program needs. Attend all staff meetings as assigned. Perform all other duties as assigned. Qualifications
High School diploma or G.E.D. required. Demonstrated history of providing professional services and customer service in a professional setting. Conflict resolution skills – provide a positive, solution‑focused approach to conflict. Self‑direction – work independently within clear parameters within a team environment. Problem‑solving skills – assess complex and changing situations, identify barriers, and develop creative solutions. Desire to serve others by building on their strengths. Comfortable working in a crisis‑oriented environment and responding appropriately to a person in crisis. Ability to respond with humility to diversity and the needs of unhoused neighbors. Ability to work effectively, cooperatively, and respectfully with staff, volunteers, guests, partners, and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio‑economic status, gender identification, and physical or mental ability. Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information. Ability to work schedule as assigned, working as part of a 24‑hour system, and staying awake at all times during work hours. Background check – ongoing employment contingent upon a biennial background check processed in accordance with The Salvation Army’s policies. Physical requirements – ability to maneuver, remain in a stationary position, grasp, push, pull, and reach overhead, operate telephone, lift 25 pounds, respond to emergency situations, access and produce information from the computer, and understand written information. Benefits
Temporary employees eligible for sick leave benefit – 1 day per month, 12 sick days per year (accrual begins at hire). Other benefits per contract. Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified applicants, candidates, and employees with disabilities to ensure equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
#J-18808-Ljbffr