Zendesk
Overview
Employer Industry: Customer Experience Software Solutions Benefits
Salary up to $163,000.00 Opportunity for career advancement and growth within the organization Hybrid work model providing flexibility to work remotely part of the week Engaging and collaborative team environment with a focus on learning and connection Chance to make a significant impact on customer success and satisfaction Commitment to diversity, equity, and inclusion in the workplace Responsibilities
Serve as the CCaaS product expert, assisting customers in implementing and optimizing various capabilities Lead outcome-driven engagements and workshops to ensure customers adopt best practices and realize measurable business value Collaborate with core Customer Success Managers (CSMs) to integrate CCaaS expertise into customer success plans Partner with Professional Services during onboarding to clarify requirements and objectives Prepare and deliver Quarterly Business Reviews (QBRs) to key customers, focusing on the value and ROI of their CCaaS implementation Qualifications
5+ years of experience in Customer Success, Professional Services, or Technical Account Management in enterprise SaaS, preferably in Contact Center or CCaaS platforms Deep understanding of contact center operations and KPIs, with the ability to translate platform capabilities into operational improvements Proven track record of driving adoption of SaaS platforms, especially in customer engagement or contact center technology Strong consultative and advisory skills to engage credibly with CX executives and service operations leaders Bachelor's degree in business, information systems, or a related field preferred Preferred Qualifications
Familiarity with leading CCaaS technologies, AI in contact centers, and customer success tools (e.g., Gainsight) Knowledge of AWS technologies and Amazon Connect would be viewed favorably #CustomerExperience #SaaS #HybridWork #CareerGrowth #DiversityInWorkplace
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Employer Industry: Customer Experience Software Solutions Benefits
Salary up to $163,000.00 Opportunity for career advancement and growth within the organization Hybrid work model providing flexibility to work remotely part of the week Engaging and collaborative team environment with a focus on learning and connection Chance to make a significant impact on customer success and satisfaction Commitment to diversity, equity, and inclusion in the workplace Responsibilities
Serve as the CCaaS product expert, assisting customers in implementing and optimizing various capabilities Lead outcome-driven engagements and workshops to ensure customers adopt best practices and realize measurable business value Collaborate with core Customer Success Managers (CSMs) to integrate CCaaS expertise into customer success plans Partner with Professional Services during onboarding to clarify requirements and objectives Prepare and deliver Quarterly Business Reviews (QBRs) to key customers, focusing on the value and ROI of their CCaaS implementation Qualifications
5+ years of experience in Customer Success, Professional Services, or Technical Account Management in enterprise SaaS, preferably in Contact Center or CCaaS platforms Deep understanding of contact center operations and KPIs, with the ability to translate platform capabilities into operational improvements Proven track record of driving adoption of SaaS platforms, especially in customer engagement or contact center technology Strong consultative and advisory skills to engage credibly with CX executives and service operations leaders Bachelor's degree in business, information systems, or a related field preferred Preferred Qualifications
Familiarity with leading CCaaS technologies, AI in contact centers, and customer success tools (e.g., Gainsight) Knowledge of AWS technologies and Amazon Connect would be viewed favorably #CustomerExperience #SaaS #HybridWork #CareerGrowth #DiversityInWorkplace
#J-18808-Ljbffr