SecureVizual
SecureVizual is a company that specializes in delivering solutions for workplace safety and security. Our offerings include advanced software and analytical tools designed to enhance safety management, monitor compliance, and streamline reporting processes. SecureVizual's platforms are commonly used by the world's top enterprise organizations in various industries to identify risks, track safety performance, and support decision-making with data-driven insights. Through our technology, SecureVizual helps businesses foster safer work environments and maintain regulatory compliance.
Overview Role Description
SecureVizual is seeking a motivated and customer-focused Customer Success Manager (CSM) to join our team. The CSM will play a critical role in ensuring our clients achieve their desired outcomes through the effective use of our solutions. The ideal candidate is passionate about building strong relationships, driving customer engagement, and delivering value at every stage of the customer journey.
Responsibilities
Serve as the primary point of contact for assigned SecureVizual customers, building and maintaining strong, long-lasting relationships.
Onboard new clients, guiding them through implementation, training, and adoption of SecureVizual’s products and services.
Understand customer goals, challenges, and business processes to proactively recommend solutions and best practices.
Monitor customer health and engagement, identifying opportunities for upselling, cross-selling, and expansion.
Address and resolve client issues promptly, collaborating with internal teams to ensure customer satisfaction.
Conduct regular business reviews and provide insights on product usage, value realization, and potential improvements.
Act as the voice of the customer internally, advocating for their needs and providing feedback to product and development teams.
Develop and deliver training sessions, webinars, and resources to maximize customer success.
Track and report on key customer metrics, such as retention, satisfaction, and renewal rates.
Qualifications
Customer Satisfaction and Customer Service skills
Analytical Skills
Customer Retention and Relationship Building skills
Excellent interpersonal and communication skills
Experience in the security industry is a plus
Seniority level
Entry level
Employment type
Full-time
Industries
Software Development
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Overview Role Description
SecureVizual is seeking a motivated and customer-focused Customer Success Manager (CSM) to join our team. The CSM will play a critical role in ensuring our clients achieve their desired outcomes through the effective use of our solutions. The ideal candidate is passionate about building strong relationships, driving customer engagement, and delivering value at every stage of the customer journey.
Responsibilities
Serve as the primary point of contact for assigned SecureVizual customers, building and maintaining strong, long-lasting relationships.
Onboard new clients, guiding them through implementation, training, and adoption of SecureVizual’s products and services.
Understand customer goals, challenges, and business processes to proactively recommend solutions and best practices.
Monitor customer health and engagement, identifying opportunities for upselling, cross-selling, and expansion.
Address and resolve client issues promptly, collaborating with internal teams to ensure customer satisfaction.
Conduct regular business reviews and provide insights on product usage, value realization, and potential improvements.
Act as the voice of the customer internally, advocating for their needs and providing feedback to product and development teams.
Develop and deliver training sessions, webinars, and resources to maximize customer success.
Track and report on key customer metrics, such as retention, satisfaction, and renewal rates.
Qualifications
Customer Satisfaction and Customer Service skills
Analytical Skills
Customer Retention and Relationship Building skills
Excellent interpersonal and communication skills
Experience in the security industry is a plus
Seniority level
Entry level
Employment type
Full-time
Industries
Software Development
#J-18808-Ljbffr