Covered California
Lead Service Center Representative
Covered California, Sacramento, California, United States, 95828
Direct message the job poster from Covered California
Join the Sacramento Service Center as the next Lead Service Center Representative! As part of the Service Center Unit, you will be an integral part of accomplishing Covered California’s mission and main goals. The team is responsible for assisting consumers via outbound and inbound calls, handling escalated issues, and utilizing multiple systems such as CalHEERS, Salesforce, and other Customer Relationship Management (CRM) Systems.
How You’ll Make an Impact
As the Lead Service Center Representative, you will be responsible for assisting and providing support for other Service Center Representatives in regard to answering consumer questions and lead queues and processing the Manual Work Streams (documents sent in by consumers for verification). You will also be taking escalated calls to find and recommend a solution, submitting service tickets, as well as preparing for, participating in, and sometimes leading team meetings on a weekly basis. This role is essential for providing guidance and support to our Service Center Representatives and finding solutions for our consumers. submit your application today!
Pay Differential:
If selected, incumbents will receive a call center pay differential and be compensated an additional $150 per month.
At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division.
Application Deadline: 10/26/2025 @ 11:59 pm PST
Required Documents: Application, Resume, and Statement of Qualifications (SOQ)
What Qualifications Should You Have?
Experience in and knowledge of public health and health care industry services, programs, and trends
Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)
Experience, training, and/or knowledge of customer service de-escalation techniques
Minimum Qualifications for Program Technician III:
Employee Benefits:
Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.
Note:
To apply to this position, review this advertisement and complete your application via CalCareers at: CalCareers
Please send any questions regarding the application process and/or position to Careers@covered.ca.gov
New to state civil service employees are typically hired at the minimum of the salary range
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Join the Sacramento Service Center as the next Lead Service Center Representative! As part of the Service Center Unit, you will be an integral part of accomplishing Covered California’s mission and main goals. The team is responsible for assisting consumers via outbound and inbound calls, handling escalated issues, and utilizing multiple systems such as CalHEERS, Salesforce, and other Customer Relationship Management (CRM) Systems.
How You’ll Make an Impact
As the Lead Service Center Representative, you will be responsible for assisting and providing support for other Service Center Representatives in regard to answering consumer questions and lead queues and processing the Manual Work Streams (documents sent in by consumers for verification). You will also be taking escalated calls to find and recommend a solution, submitting service tickets, as well as preparing for, participating in, and sometimes leading team meetings on a weekly basis. This role is essential for providing guidance and support to our Service Center Representatives and finding solutions for our consumers. submit your application today!
Pay Differential:
If selected, incumbents will receive a call center pay differential and be compensated an additional $150 per month.
At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division.
Application Deadline: 10/26/2025 @ 11:59 pm PST
Required Documents: Application, Resume, and Statement of Qualifications (SOQ)
What Qualifications Should You Have?
Experience in and knowledge of public health and health care industry services, programs, and trends
Moderate knowledge and use of Microsoft Office products (Outlook, Word, Excel)
Experience, training, and/or knowledge of customer service de-escalation techniques
Minimum Qualifications for Program Technician III:
Employee Benefits:
Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work-life services, leave benefits, and work-life balance. To learn more, visit https://hbex.coveredca.com/careers/benefits/.
Note:
To apply to this position, review this advertisement and complete your application via CalCareers at: CalCareers
Please send any questions regarding the application process and/or position to Careers@covered.ca.gov
New to state civil service employees are typically hired at the minimum of the salary range
#J-18808-Ljbffr