Brown University Health
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SUMMARY Provides implementation of Finance and Performance Improvement Initiatives, daily Human Resources Management of specific area of responsibility, technical expertise, leadership over a functional area, and quality customer service initiatives Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
RESPONSIBILITIES
Key Responsibilities:
I. Financial Performance Improvement Quality Demonstrates solid understanding and judgment of what optimal standards are in relation to their field. Translates hospital goals into operational practice. Consistently maintains knowledge of current standards in the health care industry. Recognizes when quality is compromised. Corrects situations and uses this as an opportunity for improvement. Collaborates with department director in setting realistic long-and short-term goals consistent with organizational needs and priorities. Actively participates in development of process to measure quality of service provided, assists in collection of data, and provides opportunity for staff to participate in the process. Shares information with staff and utilizes these findings to enhance quality of service provided.
Budget Awareness and Support Promotes staff awareness and staff education regarding budget process cost containment and cost saving techniques within the department. Maintains awareness of current inventory of supplies and equipment. Recognizes limitations of departmental budget and works within the constraints. Budget Process and Development Makes recommendations for capital and small expenditures, staff mix and contracts, with consideration to projected volumes and needs. Maintains knowledge base of budget development and provides appropriate data to director as required. Collaborates with director in review of financial reports, as needed. Budget Management Demonstrates appropriate utilization of staff resources, including overtime evaluation and daily departmental staffing needs with consideration given to volume fluctuations. Monitors and evaluates usage of supplies and equipment. Supports the director in effectively managing the department within budgetary constraints.
II. Leadership/Management Skills Management, Operational, Clinical, Technical Demonstrates awareness of current departmental needs based on a thorough understanding of day to day operations. Serves as a professional role model for all of staff. Demonstrates working knowledge of current technical and clinical skills. Recognizes role as a resource to staff. Displays ability to identify operational problems and utilizes appropriate actions and communications to resolve them productivity Works collaboratively with department director, staff and other departments in operationalizing and supporting productivity goals. Maintains a proper balance between service delivery, supervision and administrative responsibilities. Can adapt readily to change. Is diversified and flexible in meeting the needs of department and hospital. Is a role model to staff in relation to timeliness, dependability, and use of clinical, technical resources appropriately. Coaches staff to insure department's productivity and provide feedback to staff and department directors. Demonstrates an ability to create an atmosphere of mutual respect, which is conducive to and fosters motivation of staff to work at optimal efficiency, while maintaining effectiveness of services and outcome.
III. Human Resources Management Human Resources Administration Demonstrates full awareness of hospital policies and bargaining unit contracts and interprets them correctly by taking appropriate action; usually requires approval/guidance from department director. Conducts employee performance appraisals on time in a fair and consistent manner. Documents employee performance and communicates appropriately with employee. Works with department director on recruitment, selection and retention of qualified employees. Monitors employee absenteeism and counsels employees as needed. Promotes teamwork. Is consistently fair and understanding of employee needs. Staff/Self Development Expands and broadens knowledge of professional skills. Identifies staff's need for continuing education and plans inservices to meet these needs on a routine basis. Formulates professional goals for self. Educates staff in goal setting process. Utilizes effective communication skills and encourages staff to do the same. Encourages staff to participate in departmental matters. Safety Understands, adheres to, and implements policies as outlined in procedure manual and acts as a resource person for staff. Assists in developing, reviewing and revising department-specific policies and procedures. Participates in mandatory programs and facilitates staff attendance. Provides orientation to new employees. Identifies and addresses safety issues and or refers them to appropriate person(s). Communication Consistently communicates effectively and expresses ideas clearly. Actively listens and follows appropriate channels of communication. Communicates in a courteous and professional manner with all hospital departments, physicians, ancillary services and the public to promote customer satisfaction on an ongoing basis. Encourages discussion of problems and concerns, the expression of ideas to the department director and/or staff and/or appropriate channels. Maintains concise, complete and accurate records and documentation in accordance with policies, procedures and standards. Maintain and respects patient/employee confidentiality.
IV. Customer Service Patient/Family/Visitor/General Public Evaluates and acts upon, where necessary, needs assessment or patient satisfaction surveys or feedback from the general public. Functions as a liaison between the customer and the Medical/Hospital staff. Internal Customer-Employees and Departments Accurately identifies the internal customer and provides the necessary goals and services within department/organizational constraints. Is open to constructive criticism and attempts to make a positive change to service delivery. Medical Staff Relations Demonstrates a knowledge of department/organization (services, policies and regulations) in an effort to aide in the decision-making process. Acts as a liaison for patient/family/visitor/general public and staff with medical/hospital staff. Handles potential problem situations diplomatically. Educates staff to physician needs. Is viewed by physicians as one who is responsive, versatile and available. Communicates budgetary constraints to medical staff, when appropriate.
V. External Customer Relations - Community Groups, Service Organizations, Physician Offices, Health Care Facilities/Affiliates Demonstrates an awareness of community needs through needs identification. Assists with interdisciplinary programming. Willingly accepts opportunities, making self available to community organizations or activities to increase and promote external customer.
MINIMUM QUALIFICATIONS
REQUIRED QUALIFICATIONS: BSN preferred. BLS and ACLS required. 3-5 years of successful nursing experience required. Previous experience in supervision or patient flow process preferred. Excellent ability to work collaboratively with interdisciplinary team. Excellent communication (written and verbal) skills. Knowledge of patient care resources within the organization.
Pay Range
EEO Statement:
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location:
795 Middle Street - 795 Middle Street Fall River, Massachusetts 02721
Work Type:
variable
Work Shift:
Variable
Daily Hours:
Per Diem - As required
Driving Required:
No
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Hospitals and Health Care
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Get AI-powered advice on this job and more exclusive features.
SUMMARY Provides implementation of Finance and Performance Improvement Initiatives, daily Human Resources Management of specific area of responsibility, technical expertise, leadership over a functional area, and quality customer service initiatives Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.
RESPONSIBILITIES
Key Responsibilities:
I. Financial Performance Improvement Quality Demonstrates solid understanding and judgment of what optimal standards are in relation to their field. Translates hospital goals into operational practice. Consistently maintains knowledge of current standards in the health care industry. Recognizes when quality is compromised. Corrects situations and uses this as an opportunity for improvement. Collaborates with department director in setting realistic long-and short-term goals consistent with organizational needs and priorities. Actively participates in development of process to measure quality of service provided, assists in collection of data, and provides opportunity for staff to participate in the process. Shares information with staff and utilizes these findings to enhance quality of service provided.
Budget Awareness and Support Promotes staff awareness and staff education regarding budget process cost containment and cost saving techniques within the department. Maintains awareness of current inventory of supplies and equipment. Recognizes limitations of departmental budget and works within the constraints. Budget Process and Development Makes recommendations for capital and small expenditures, staff mix and contracts, with consideration to projected volumes and needs. Maintains knowledge base of budget development and provides appropriate data to director as required. Collaborates with director in review of financial reports, as needed. Budget Management Demonstrates appropriate utilization of staff resources, including overtime evaluation and daily departmental staffing needs with consideration given to volume fluctuations. Monitors and evaluates usage of supplies and equipment. Supports the director in effectively managing the department within budgetary constraints.
II. Leadership/Management Skills Management, Operational, Clinical, Technical Demonstrates awareness of current departmental needs based on a thorough understanding of day to day operations. Serves as a professional role model for all of staff. Demonstrates working knowledge of current technical and clinical skills. Recognizes role as a resource to staff. Displays ability to identify operational problems and utilizes appropriate actions and communications to resolve them productivity Works collaboratively with department director, staff and other departments in operationalizing and supporting productivity goals. Maintains a proper balance between service delivery, supervision and administrative responsibilities. Can adapt readily to change. Is diversified and flexible in meeting the needs of department and hospital. Is a role model to staff in relation to timeliness, dependability, and use of clinical, technical resources appropriately. Coaches staff to insure department's productivity and provide feedback to staff and department directors. Demonstrates an ability to create an atmosphere of mutual respect, which is conducive to and fosters motivation of staff to work at optimal efficiency, while maintaining effectiveness of services and outcome.
III. Human Resources Management Human Resources Administration Demonstrates full awareness of hospital policies and bargaining unit contracts and interprets them correctly by taking appropriate action; usually requires approval/guidance from department director. Conducts employee performance appraisals on time in a fair and consistent manner. Documents employee performance and communicates appropriately with employee. Works with department director on recruitment, selection and retention of qualified employees. Monitors employee absenteeism and counsels employees as needed. Promotes teamwork. Is consistently fair and understanding of employee needs. Staff/Self Development Expands and broadens knowledge of professional skills. Identifies staff's need for continuing education and plans inservices to meet these needs on a routine basis. Formulates professional goals for self. Educates staff in goal setting process. Utilizes effective communication skills and encourages staff to do the same. Encourages staff to participate in departmental matters. Safety Understands, adheres to, and implements policies as outlined in procedure manual and acts as a resource person for staff. Assists in developing, reviewing and revising department-specific policies and procedures. Participates in mandatory programs and facilitates staff attendance. Provides orientation to new employees. Identifies and addresses safety issues and or refers them to appropriate person(s). Communication Consistently communicates effectively and expresses ideas clearly. Actively listens and follows appropriate channels of communication. Communicates in a courteous and professional manner with all hospital departments, physicians, ancillary services and the public to promote customer satisfaction on an ongoing basis. Encourages discussion of problems and concerns, the expression of ideas to the department director and/or staff and/or appropriate channels. Maintains concise, complete and accurate records and documentation in accordance with policies, procedures and standards. Maintain and respects patient/employee confidentiality.
IV. Customer Service Patient/Family/Visitor/General Public Evaluates and acts upon, where necessary, needs assessment or patient satisfaction surveys or feedback from the general public. Functions as a liaison between the customer and the Medical/Hospital staff. Internal Customer-Employees and Departments Accurately identifies the internal customer and provides the necessary goals and services within department/organizational constraints. Is open to constructive criticism and attempts to make a positive change to service delivery. Medical Staff Relations Demonstrates a knowledge of department/organization (services, policies and regulations) in an effort to aide in the decision-making process. Acts as a liaison for patient/family/visitor/general public and staff with medical/hospital staff. Handles potential problem situations diplomatically. Educates staff to physician needs. Is viewed by physicians as one who is responsive, versatile and available. Communicates budgetary constraints to medical staff, when appropriate.
V. External Customer Relations - Community Groups, Service Organizations, Physician Offices, Health Care Facilities/Affiliates Demonstrates an awareness of community needs through needs identification. Assists with interdisciplinary programming. Willingly accepts opportunities, making self available to community organizations or activities to increase and promote external customer.
MINIMUM QUALIFICATIONS
REQUIRED QUALIFICATIONS: BSN preferred. BLS and ACLS required. 3-5 years of successful nursing experience required. Previous experience in supervision or patient flow process preferred. Excellent ability to work collaboratively with interdisciplinary team. Excellent communication (written and verbal) skills. Knowledge of patient care resources within the organization.
Pay Range
EEO Statement:
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.
Location:
795 Middle Street - 795 Middle Street Fall River, Massachusetts 02721
Work Type:
variable
Work Shift:
Variable
Daily Hours:
Per Diem - As required
Driving Required:
No
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Health Care Provider
Hospitals and Health Care
Referrals increase your chances of interviewing at Brown University Health by 2x
Get notified about new Nursing Manager jobs in
Fall River, MA .
Dartmouth, MA $90,000 - $110,000 3 weeks ago
Nurse Care Manager - Complex Case Management Cranston, RI $80,000.00 - $90,000.00 1 month ago
Hospice Executive Director - Registered Nurse Warwick, RI $150,000.00 - $170,000.00 2 months ago
Providence, RI $88,566.40 - $177,153.59 2 weeks ago
Providence, RI $88,566.40 - $177,153.59 1 week ago
RN Care Manager LTSS Field Care in New Bedford MA Providence, RI $103,625.60 - $207,230.41 2 weeks ago
Warwick, RI $94,759.69 - $118,449.61 5 days ago
Director of Transitions and At Home Programs, Integra Admissions Director (Non Nurse) Preferably RN / LSW Experience Required Registered Nurse, Travel, Staff, General, (8 Weeks) Warwick, RI $94,759.69 - $118,449.61 5 days ago
Barrington, RI $57,000 - $68,400 5 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr