Leap, Inc.
About the Brand
Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year over year by strategically utilizing social media to blur the lines between retailer and influencer. The brand has built its bespoke bridal business along with its more accessible fine jewelry collection and multiple brick-and-mortar retail locations in NYC, LA, Houston, and Boca Raton.
About the Role We are seeking a passionate and driven Sales Supervisor for our boutique on Madison Avenue. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury.
You will influence your team to deliver memorable, elevated customer experiences while ensuring the store\'s operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management.
With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.
Responsibilities
Lead and develop the sales team to deliver exceptional client experiences and achieve store goals.
Collaborate with the General Manager on sales and client retention strategies; uphold brand standards for presentation, cleanliness, visual merchandising, and inventory management.
Support store and market initiatives, including promotional events and activations; model and teach best practices on the sales floor.
Manage opening and closing procedures and assist with operational tasks as needed.
Adapt to a fast-paced environment; utilize Shopify, Endear, and Slack to support store operations and communication.
Position Qualifications
Must be 18 years or older to comply with company standards.
Proven ability to lead and inspire teams, fostering collaboration, driving results, and developing future leaders.
Experience in luxury retail with understanding of premium accessories, materials, product details, and high-end client expectations.
Strong track record of cultivating and managing a client book, building loyalty and repeat business.
Flexible availability, including evenings, weekends, and holidays.
Energetic presence on the sales floor, with professionalism while standing and walking for extended periods to ensure a seamless client experience.
Compensation Hourly Pay Range: $21 to $29. Compensation for this position follows an hourly-plus-commission model and will be determined based on the candidate\'s experience, skills, competencies, and qualifications.
Interpersonal Skills
People Leadership: Able to coach, mentor, and guide the team toward goals and developing future leaders.
Client-Centric & Results Driven: Excels in personalized client connections, meeting sales targets with empathy and expertise.
Adaptable & Strategic Thinker: Navigates a dynamic retail environment with a growth mindset and problem solving.
Collaborative Team Player: Seeks and offers feedback, builds relationships, and thrives in team settings.
Exceptional Communicator: Clear, constructive communication with team members and clients.
Professionalism & Discretion: Maintains professionalism in client interactions and challenging situations.
Brand Expertise: Deep product and brand knowledge to enhance client experiences.
Operational Efficiency: Delivers high-quality work efficiently to support store operations.
Key Performance Indicators (KPI’s)
Sales-driven performance with a focus on achieving and exceeding personal and team sales goals; optimize metrics such as Conversion Rate, Units Per Transaction (UPT), and Average Order Value (AOV).
Strong client retention through personalized experiences; achieve high NPS and positive secret shopper results.
Effectively communicates loss prevention (LP) insights to management and guides staff to uphold LP policies.
Strong organizational skills to manage multiple priorities and meet deadlines.
About Leap The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and partner with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and others. To hear more about our platform directly from our CEO, click here!
Leap Perks
Medical, Dental & Vision benefits (must average 32+ hours a week)
AllOne Health - Employee Assistance Programs
401K
Commission based
Accrued PTO: Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually; Part-Time hourly employees accrue based on local laws
Employee discount on participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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About the Role We are seeking a passionate and driven Sales Supervisor for our boutique on Madison Avenue. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury.
You will influence your team to deliver memorable, elevated customer experiences while ensuring the store\'s operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management.
With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.
Responsibilities
Lead and develop the sales team to deliver exceptional client experiences and achieve store goals.
Collaborate with the General Manager on sales and client retention strategies; uphold brand standards for presentation, cleanliness, visual merchandising, and inventory management.
Support store and market initiatives, including promotional events and activations; model and teach best practices on the sales floor.
Manage opening and closing procedures and assist with operational tasks as needed.
Adapt to a fast-paced environment; utilize Shopify, Endear, and Slack to support store operations and communication.
Position Qualifications
Must be 18 years or older to comply with company standards.
Proven ability to lead and inspire teams, fostering collaboration, driving results, and developing future leaders.
Experience in luxury retail with understanding of premium accessories, materials, product details, and high-end client expectations.
Strong track record of cultivating and managing a client book, building loyalty and repeat business.
Flexible availability, including evenings, weekends, and holidays.
Energetic presence on the sales floor, with professionalism while standing and walking for extended periods to ensure a seamless client experience.
Compensation Hourly Pay Range: $21 to $29. Compensation for this position follows an hourly-plus-commission model and will be determined based on the candidate\'s experience, skills, competencies, and qualifications.
Interpersonal Skills
People Leadership: Able to coach, mentor, and guide the team toward goals and developing future leaders.
Client-Centric & Results Driven: Excels in personalized client connections, meeting sales targets with empathy and expertise.
Adaptable & Strategic Thinker: Navigates a dynamic retail environment with a growth mindset and problem solving.
Collaborative Team Player: Seeks and offers feedback, builds relationships, and thrives in team settings.
Exceptional Communicator: Clear, constructive communication with team members and clients.
Professionalism & Discretion: Maintains professionalism in client interactions and challenging situations.
Brand Expertise: Deep product and brand knowledge to enhance client experiences.
Operational Efficiency: Delivers high-quality work efficiently to support store operations.
Key Performance Indicators (KPI’s)
Sales-driven performance with a focus on achieving and exceeding personal and team sales goals; optimize metrics such as Conversion Rate, Units Per Transaction (UPT), and Average Order Value (AOV).
Strong client retention through personalized experiences; achieve high NPS and positive secret shopper results.
Effectively communicates loss prevention (LP) insights to management and guides staff to uphold LP policies.
Strong organizational skills to manage multiple priorities and meet deadlines.
About Leap The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and partner with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and others. To hear more about our platform directly from our CEO, click here!
Leap Perks
Medical, Dental & Vision benefits (must average 32+ hours a week)
AllOne Health - Employee Assistance Programs
401K
Commission based
Accrued PTO: Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually; Part-Time hourly employees accrue based on local laws
Employee discount on participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
#J-18808-Ljbffr