Insight Global
Information Technology Support Technician
Insight Global, Mechanicsville, Virginia, United States, 23116
Base pay range
$18.00/hr - $22.00/hr SUMMARY
SUMMARY:
The IT Support Technician will be responsible for answering incoming support calls and providing efficient, strong customer support. The role also involves communicating directly with clients, investigating problems on their systems, and working closely with other members of the IT department. The successful candidate will possess strong problem diagnosis and problem-solving skills and the ability to work effectively under pressure. You should also be enthusiastic, willing to learn and to contribute to the team. ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide, as appropriate, telephone/verbal application support to resolve incidents. Maintain written communication (i.e. ticket updates) to a professional and legible standard. Keep clients informed of the progress of outstanding tickets. Monitor individual call stack and prioritization of individual tickets by severity and client. Provide a personalized, high-quality service to clients. Monitors and responds to hardware and software problems utilizing hardware and software testing tools and techniques. Configures, installs, updates, troubleshoots, repairs and replaces computer systems, terminals, peripheral equipment and related hardware throughout the organization. Load and troubleshoot software and peripherals; verifies correct operations of software packages. Provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. Telecom basic hardware and software support. Hours may include nights and weekends. Other duties to be assigned. Compensation
Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits
Medical, dental, and vision insurance starting on the 31st day of employment. HSA, FSA, DCFSA account options. 401(k) retirement account access with employer matching. Paid sick leave and/or other paid time off as provided by applicable law. Seniority level
Entry level Employment type
Contract Job function
Information Technology
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$18.00/hr - $22.00/hr SUMMARY
SUMMARY:
The IT Support Technician will be responsible for answering incoming support calls and providing efficient, strong customer support. The role also involves communicating directly with clients, investigating problems on their systems, and working closely with other members of the IT department. The successful candidate will possess strong problem diagnosis and problem-solving skills and the ability to work effectively under pressure. You should also be enthusiastic, willing to learn and to contribute to the team. ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide, as appropriate, telephone/verbal application support to resolve incidents. Maintain written communication (i.e. ticket updates) to a professional and legible standard. Keep clients informed of the progress of outstanding tickets. Monitor individual call stack and prioritization of individual tickets by severity and client. Provide a personalized, high-quality service to clients. Monitors and responds to hardware and software problems utilizing hardware and software testing tools and techniques. Configures, installs, updates, troubleshoots, repairs and replaces computer systems, terminals, peripheral equipment and related hardware throughout the organization. Load and troubleshoot software and peripherals; verifies correct operations of software packages. Provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. Telecom basic hardware and software support. Hours may include nights and weekends. Other duties to be assigned. Compensation
Compensation: $18/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefits
Medical, dental, and vision insurance starting on the 31st day of employment. HSA, FSA, DCFSA account options. 401(k) retirement account access with employer matching. Paid sick leave and/or other paid time off as provided by applicable law. Seniority level
Entry level Employment type
Contract Job function
Information Technology
#J-18808-Ljbffr