Omni Hotels & Resorts
Overview
Join to apply for the
Rooms Controller
role at
Omni Hotels & Resorts . Fort Lauderdale Hotel
Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport. Location Fort Lauderdale Hotel - Opening Fall 2025. The Omni Fort Lauderdale Hotel is a 29-story property located at 1950 Eisenhower Blvd, connected directly to the Broward County Convention Center. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center, and over 120,000 square feet of indoor and outdoor meeting and event space including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function space with waterfront views.
Job Description
The
Rooms Controller
plays a critical role in ensuring the smooth and efficient operation of the hotel’s room inventory. This position serves as the central liaison between the Housekeeping, Front Office, and Reservations departments, coordinating the status and distribution of all guest rooms. The Rooms Controller ensures that rooms are properly allocated and ready for guest arrivals while ensuring guest requests are communicated and fulfilled and maximizing occupancy and guest satisfaction.
Responsibilities
Maintain thorough knowledge of all room types, features, and availability. Block and pre-register all arriving reservations in alignment with occupancy and guest preferences. Oversee room inventory daily and implement effective room blocking strategies. Review and execute pre-registration procedures to ensure a seamless arrival experience. Review group resumes and manage group blocking accordingly. Attend Revenue Management meetings when applicable A ssist with developing sell-out night strategies. Handle in-house reservation inquiries and requests with accuracy and efficiency. Be thoroughly familiar with hotel occupancy trends and forecasting tools. Understand all reservation packages, promotions, and special booking procedures. Maintain expertise in the hotel’s PMS and CRS systems, with a strong working knowledge of Opera. Understand and apply rate plans, rate codes, and hotel rate strategies when adjusting or offering alternatives to guests. Maintain full knowledge of all third-party offers, including how to access partner websites, and verify rate details. Deliver personalized, memorable guest experiences using the Power of One service philosophy. Actively engage with guests, anticipating needs and exceeding expectations at every opportunity. Handle guest requests and concerns promptly, using effective follow-up and the service recovery process. Understand Select Guest, GHA Discovery, VIP procedures, and other loyalty programs. Remain knowledgeable of all hotel amenities and services Aid guests in locating hotel areas or services—walk guests to their destination when possible. Be familiar with local attractions, businesses, and key points of interest to assist guest inquiries. Understand the policies and procedures of Housekeeping, Reservations, and Front Office departments. Provide support to the Front Office team as needed, assisting with daily operations to ensure a seamless guest experience. Collaborate effectively with departments including Ideal Services, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering, and Purchasing. Train new associates on Room Controllers procedures, systems, and service standards. Be fully versed in all check-in and check-out procedures, AM/PM checklists, and cash handling processes. Maintain proper phone etiquette; answer all calls with a warm, professional tone. Understand the importance of guest feedback and Medallia scores; contribute to continuous improvement initiatives. Execute all Moments of Service consistently across Front Office, Guest Services, and Ideal Services. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Qualifications
Two years experience in a similar position or Front Office operation preferred. Excellent customer service and problem solving skills. Must have strong communication, analytical, computer and organizational skills. Prior hotel front office experience required. Maintain a professional business appearance, attitude, and performance. Must be able to work a variety of shifts, including weekends and holidays.
Environment & Tools
Stand, walk or sit for an extended period or for an entire work shift. Repetitive motion may include telephone/computer usage.
Tools & Equipment
Desktop computer (Opera, GoConcierge, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, push to talk radio, scanner
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available via the links: EEOC is the Law Poster and the OFCCP Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing Industries Hospitality
Referrals increase your chances of interviewing at Omni Hotels & Resorts by 2x
Get notified about new Rooms Controller jobs in
Fort Lauderdale, FL .
We’re not providing additional details beyond this posting. This description preserves the original information while ensuring proper structure and compliance with the formatting requirements.
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Join to apply for the
Rooms Controller
role at
Omni Hotels & Resorts . Fort Lauderdale Hotel
Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport. Location Fort Lauderdale Hotel - Opening Fall 2025. The Omni Fort Lauderdale Hotel is a 29-story property located at 1950 Eisenhower Blvd, connected directly to the Broward County Convention Center. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center, and over 120,000 square feet of indoor and outdoor meeting and event space including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function space with waterfront views.
Job Description
The
Rooms Controller
plays a critical role in ensuring the smooth and efficient operation of the hotel’s room inventory. This position serves as the central liaison between the Housekeeping, Front Office, and Reservations departments, coordinating the status and distribution of all guest rooms. The Rooms Controller ensures that rooms are properly allocated and ready for guest arrivals while ensuring guest requests are communicated and fulfilled and maximizing occupancy and guest satisfaction.
Responsibilities
Maintain thorough knowledge of all room types, features, and availability. Block and pre-register all arriving reservations in alignment with occupancy and guest preferences. Oversee room inventory daily and implement effective room blocking strategies. Review and execute pre-registration procedures to ensure a seamless arrival experience. Review group resumes and manage group blocking accordingly. Attend Revenue Management meetings when applicable A ssist with developing sell-out night strategies. Handle in-house reservation inquiries and requests with accuracy and efficiency. Be thoroughly familiar with hotel occupancy trends and forecasting tools. Understand all reservation packages, promotions, and special booking procedures. Maintain expertise in the hotel’s PMS and CRS systems, with a strong working knowledge of Opera. Understand and apply rate plans, rate codes, and hotel rate strategies when adjusting or offering alternatives to guests. Maintain full knowledge of all third-party offers, including how to access partner websites, and verify rate details. Deliver personalized, memorable guest experiences using the Power of One service philosophy. Actively engage with guests, anticipating needs and exceeding expectations at every opportunity. Handle guest requests and concerns promptly, using effective follow-up and the service recovery process. Understand Select Guest, GHA Discovery, VIP procedures, and other loyalty programs. Remain knowledgeable of all hotel amenities and services Aid guests in locating hotel areas or services—walk guests to their destination when possible. Be familiar with local attractions, businesses, and key points of interest to assist guest inquiries. Understand the policies and procedures of Housekeeping, Reservations, and Front Office departments. Provide support to the Front Office team as needed, assisting with daily operations to ensure a seamless guest experience. Collaborate effectively with departments including Ideal Services, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering, and Purchasing. Train new associates on Room Controllers procedures, systems, and service standards. Be fully versed in all check-in and check-out procedures, AM/PM checklists, and cash handling processes. Maintain proper phone etiquette; answer all calls with a warm, professional tone. Understand the importance of guest feedback and Medallia scores; contribute to continuous improvement initiatives. Execute all Moments of Service consistently across Front Office, Guest Services, and Ideal Services. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
Qualifications
Two years experience in a similar position or Front Office operation preferred. Excellent customer service and problem solving skills. Must have strong communication, analytical, computer and organizational skills. Prior hotel front office experience required. Maintain a professional business appearance, attitude, and performance. Must be able to work a variety of shifts, including weekends and holidays.
Environment & Tools
Stand, walk or sit for an extended period or for an entire work shift. Repetitive motion may include telephone/computer usage.
Tools & Equipment
Desktop computer (Opera, GoConcierge, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, push to talk radio, scanner
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available via the links: EEOC is the Law Poster and the OFCCP Pay Transparency Nondiscrimination policy statement.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing Industries Hospitality
Referrals increase your chances of interviewing at Omni Hotels & Resorts by 2x
Get notified about new Rooms Controller jobs in
Fort Lauderdale, FL .
We’re not providing additional details beyond this posting. This description preserves the original information while ensuring proper structure and compliance with the formatting requirements.
#J-18808-Ljbffr