Omni Fort Lauderdale
Overview
Fort Lauderdale Hotel Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa, and an entertainment pedestrian plaza featuring high-end shopping, an amphitheater, charter boat docking, and a beautiful promenade. The hotel offers unforgettable views of the Atlantic, paired with unrivaled convenience and intelligently designed meeting spaces. It will be directly connected to the Broward County Convention Center, adjacent to Port Everglades cruise terminal, and less than two miles from Fort Lauderdale Airport. Job Description
Join the pre-opening team for the Omni Fort Lauderdale Hotel! Scheduled to open in Fall 2025, the Omni Fort Lauderdale Hotel is a 29-story property located at 1950 Eisenhower Blvd, directly connected to the Broward County Convention Center. It features 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a large pool, spa, and fitness center. The hotel also offers over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms, and pre-function space with waterfront views. The Loyalty Manager is responsible for developing proactive personal and professional relationships with Select Guests members, acting as their advocate and primary point of contact. Responsibilities
Facilitate the Select Guest program and ensure guest needs and requests are met. Make, change, and cancel reservations. Handle mail and correspondence. Process confirmations and 800-number reservations as needed. Maintain the Select Guest database with guest preferences. Coordinate with hotel departments to ensure proper handling of VIP and Select Guest reservations. Prepare reserved amenities and specials in rooms for select guests. Utilize Microsoft Office and internet for executing tasks. Be familiar with front office systems and equipment (Opera, Alice, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel). Understand hotel rate plans and strategies when making rate adjustments. Build and maintain a loyal customer base, representing the hotel positively. Know check-in/check-out procedures and policies thoroughly. Protect guest confidentiality and room key access according to SOPs. Respond to management tasks and assist guests in locating hotel facilities. Understand parking validation procedures. Develop positive relationships with colleagues, supporting team goals. Adhere to quality standards, and suggest improvements for efficiency and safety. Greet guests pleasantly, using surnames when available. Maintain Four Diamond guest service standards. Engage actively with guests, exceeding their expectations. Be knowledgeable about local attractions, hotel facilities, and amenities. Understand departmental interrelations and importance of Medallia scores. Follow professional phone etiquette and company policies, ensuring uniform and personal appearance standards. Follow safety procedures, report incidents, and complete necessary training. Deliver personalized guest experiences utilizing the Power of One. Perform additional duties and projects as assigned. Qualifications
Strong communication, presentation, training, and organizational skills. Excellent customer service, upselling, and problem-solving abilities. Professional appearance and attitude. Ability to work various shifts, including weekends and holidays. Prior customer service experience, preferably in hotels. Physical ability to move, lift, push, and carry objects up to 30 pounds. Capacity to stand, walk, or sit for extended periods. Omni Hotels & Resorts is an equal opportunity employer. The EEO law poster and supplement are available via provided links. For applicants needing assistance, email
applicationassistance@omnihotels.com . Source: Hospitality Online
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Fort Lauderdale Hotel Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa, and an entertainment pedestrian plaza featuring high-end shopping, an amphitheater, charter boat docking, and a beautiful promenade. The hotel offers unforgettable views of the Atlantic, paired with unrivaled convenience and intelligently designed meeting spaces. It will be directly connected to the Broward County Convention Center, adjacent to Port Everglades cruise terminal, and less than two miles from Fort Lauderdale Airport. Job Description
Join the pre-opening team for the Omni Fort Lauderdale Hotel! Scheduled to open in Fall 2025, the Omni Fort Lauderdale Hotel is a 29-story property located at 1950 Eisenhower Blvd, directly connected to the Broward County Convention Center. It features 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a large pool, spa, and fitness center. The hotel also offers over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms, and pre-function space with waterfront views. The Loyalty Manager is responsible for developing proactive personal and professional relationships with Select Guests members, acting as their advocate and primary point of contact. Responsibilities
Facilitate the Select Guest program and ensure guest needs and requests are met. Make, change, and cancel reservations. Handle mail and correspondence. Process confirmations and 800-number reservations as needed. Maintain the Select Guest database with guest preferences. Coordinate with hotel departments to ensure proper handling of VIP and Select Guest reservations. Prepare reserved amenities and specials in rooms for select guests. Utilize Microsoft Office and internet for executing tasks. Be familiar with front office systems and equipment (Opera, Alice, Synergy, SALTO, Two-Way Radio Dispatch, ISD Firepanel). Understand hotel rate plans and strategies when making rate adjustments. Build and maintain a loyal customer base, representing the hotel positively. Know check-in/check-out procedures and policies thoroughly. Protect guest confidentiality and room key access according to SOPs. Respond to management tasks and assist guests in locating hotel facilities. Understand parking validation procedures. Develop positive relationships with colleagues, supporting team goals. Adhere to quality standards, and suggest improvements for efficiency and safety. Greet guests pleasantly, using surnames when available. Maintain Four Diamond guest service standards. Engage actively with guests, exceeding their expectations. Be knowledgeable about local attractions, hotel facilities, and amenities. Understand departmental interrelations and importance of Medallia scores. Follow professional phone etiquette and company policies, ensuring uniform and personal appearance standards. Follow safety procedures, report incidents, and complete necessary training. Deliver personalized guest experiences utilizing the Power of One. Perform additional duties and projects as assigned. Qualifications
Strong communication, presentation, training, and organizational skills. Excellent customer service, upselling, and problem-solving abilities. Professional appearance and attitude. Ability to work various shifts, including weekends and holidays. Prior customer service experience, preferably in hotels. Physical ability to move, lift, push, and carry objects up to 30 pounds. Capacity to stand, walk, or sit for extended periods. Omni Hotels & Resorts is an equal opportunity employer. The EEO law poster and supplement are available via provided links. For applicants needing assistance, email
applicationassistance@omnihotels.com . Source: Hospitality Online
#J-18808-Ljbffr