ICE
Senior Trainer, Client Education Services
Join to apply for the
Senior Trainer, Client Education Services
role at
ICE Senior Trainer, Client Education Services
1 day ago Be among the first 25 applicants Join to apply for the
Senior Trainer, Client Education Services
role at
ICE Job Purpose
The Client Education Services, Senior Trainer, delivers product training to ICE Mortgage Technology clients, partners, and employees. The Senior Trainer is responsible for training the Encompass administrator courses and staying current on all the new Encompass administration features. Additionally, the Senior Trainer may be required to learn new administration software within the ICE platform and then create and deliver the software training while achieving high levels of participant satisfaction. This will be a key role in ensuring that Encompass administrators have the background and knowledge to maintain optimal Encompass configurations. Overview
Job Purpose
The Client Education Services, Senior Trainer, delivers product training to ICE Mortgage Technology clients, partners, and employees. The Senior Trainer is responsible for training the Encompass administrator courses and staying current on all the new Encompass administration features. Additionally, the Senior Trainer may be required to learn new administration software within the ICE platform and then create and deliver the software training while achieving high levels of participant satisfaction. This will be a key role in ensuring that Encompass administrators have the background and knowledge to maintain optimal Encompass configurations.
Responsibilities
Provide onsite and virtual training of ICE Mortgage Technology platform products Validate the participant’s comprehension of the material delivered and provide any follow-up communication Design and develop curriculum using appropriate instructional design methodology and development tools Write scenario and exercise scripts for real world demonstration of concepts Write scripts and record audio for videos and eLearning modules Maintain current expertise and knowledge of the mortgage industry and all ICE Mortgage Technology products with an advanced level of understanding Ensure adoption of ICE Mortgage Technology platform and services through efficient training programs Drive continuous improvement of training programs Identify issues or processes in need of improvement and work with leadership to develop solutions Manage and execute solutions to complex, ambiguous problems to meet functional objectives Assist team members in overall understanding of the ICE Mortgage Technology platform capabilities Mentor team members on delivery best practices Develop and drive special projects based on best practices
Knowledge And Experience
6+ years mortgage banking or banking experience or closely related financial services experience 3+ years Encompass administration experience Experience with at least one core programming language (preferably Visual Basic, .NET, or JavaScript) Experience training on the Encompass platform Basic understanding of various training methodologies Ability to solve problems independently and prioritize one’s own workload Proven ability to have a growth mindset with emphasis on strategy and optimal customer experience Excellent client management skills Must be able to travel within the US up to 15% of the time Bachelor’s degree from an accredited institution, or equivalent certifications and experience is required
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Education and Training Referrals increase your chances of interviewing at ICE by 2x Get notified about new Senior Instructor jobs in
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Join to apply for the
Senior Trainer, Client Education Services
role at
ICE Senior Trainer, Client Education Services
1 day ago Be among the first 25 applicants Join to apply for the
Senior Trainer, Client Education Services
role at
ICE Job Purpose
The Client Education Services, Senior Trainer, delivers product training to ICE Mortgage Technology clients, partners, and employees. The Senior Trainer is responsible for training the Encompass administrator courses and staying current on all the new Encompass administration features. Additionally, the Senior Trainer may be required to learn new administration software within the ICE platform and then create and deliver the software training while achieving high levels of participant satisfaction. This will be a key role in ensuring that Encompass administrators have the background and knowledge to maintain optimal Encompass configurations. Overview
Job Purpose
The Client Education Services, Senior Trainer, delivers product training to ICE Mortgage Technology clients, partners, and employees. The Senior Trainer is responsible for training the Encompass administrator courses and staying current on all the new Encompass administration features. Additionally, the Senior Trainer may be required to learn new administration software within the ICE platform and then create and deliver the software training while achieving high levels of participant satisfaction. This will be a key role in ensuring that Encompass administrators have the background and knowledge to maintain optimal Encompass configurations.
Responsibilities
Provide onsite and virtual training of ICE Mortgage Technology platform products Validate the participant’s comprehension of the material delivered and provide any follow-up communication Design and develop curriculum using appropriate instructional design methodology and development tools Write scenario and exercise scripts for real world demonstration of concepts Write scripts and record audio for videos and eLearning modules Maintain current expertise and knowledge of the mortgage industry and all ICE Mortgage Technology products with an advanced level of understanding Ensure adoption of ICE Mortgage Technology platform and services through efficient training programs Drive continuous improvement of training programs Identify issues or processes in need of improvement and work with leadership to develop solutions Manage and execute solutions to complex, ambiguous problems to meet functional objectives Assist team members in overall understanding of the ICE Mortgage Technology platform capabilities Mentor team members on delivery best practices Develop and drive special projects based on best practices
Knowledge And Experience
6+ years mortgage banking or banking experience or closely related financial services experience 3+ years Encompass administration experience Experience with at least one core programming language (preferably Visual Basic, .NET, or JavaScript) Experience training on the Encompass platform Basic understanding of various training methodologies Ability to solve problems independently and prioritize one’s own workload Proven ability to have a growth mindset with emphasis on strategy and optimal customer experience Excellent client management skills Must be able to travel within the US up to 15% of the time Bachelor’s degree from an accredited institution, or equivalent certifications and experience is required
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Education and Training Referrals increase your chances of interviewing at ICE by 2x Get notified about new Senior Instructor jobs in
Jacksonville, FL . Customer Service Specialist (C05) Citigold
Customer Service Rep- UF Pediatrics - Baymeadows- Full Time- Days
Customer Service Representative | UF Health Family Medicine and Pediatrics - New Berlin | Days | Full-Time
CSR Patient Access Center | Patient Access Center | Days | Full-Time
MA / Customer Service Rep | UF Health Family Medicine - Crossroads | Days | Full-Time
MA / Customer Service Rep-UF Health Family Medicine - Crystal Springs- Full-Time- Days
CSR Patient Access Center | Patient Access Center | Days | Full-Time
MA / Customer Service Rep-UF Pediatrics - Blanding- Full-Time- Days
MA / Customer Service Rep-UF Family - Crossroads Macclenny-Full-Time- Days
Customer Service Representative - UF Health Family Medicine and Pediatrics - New Berlin -
Customer Service Representative, Imaging, Baptist ED North
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr