University of Florida
MA / Customer Service Rep - UF Health Family Medicine - Crossroads - Days - Full
University of Florida, Jacksonville, Florida, United States, 32290
MA / Customer Service Rep - UF Health Family Medicine - Crossroads - Days - Full-Time
Join to apply for the
MA / Customer Service Rep - UF Health Family Medicine - Crossroads - Days - Full-Time
role at
University of Florida MA / Customer Service Rep - UF Health Family Medicine - Crossroads - Days - Full-Time
1 week ago Be among the first 25 applicants Join to apply for the
MA / Customer Service Rep - UF Health Family Medicine - Crossroads - Days - Full-Time
role at
University of Florida Get AI-powered advice on this job and more exclusive features. Overview Summary: Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. Responsibilities Responsibilities: Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Perform venipuncture and administer routine, non-controlled medications. Administer medication as directed by and under the direct supervision of licensed physician. Collect routine laboratory specimens as directed by the provider. Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs. Travel Required -up to 25% Qualifications Qualifications: Experience Requirements: 1 year
Medical assistant Required 2 years Two to four years clerical/customer service experience, ideally in a health care related industry Preferred 1 year One-year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material Preferred Education: High School Diploma - required Certification/Licensure Certified Medical Assistant (CMA) required or within 6 months Basic Life Support (BLS) required - at time of hire Medical Terminology Certificate - preferred - at time of hire Additional Details : A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Additional Duties: All other duties as assigned UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Higher Education Referrals increase your chances of interviewing at University of Florida by 2x Get notified about new Customer Service Representative jobs in
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Join to apply for the
MA / Customer Service Rep - UF Health Family Medicine - Crossroads - Days - Full-Time
role at
University of Florida MA / Customer Service Rep - UF Health Family Medicine - Crossroads - Days - Full-Time
1 week ago Be among the first 25 applicants Join to apply for the
MA / Customer Service Rep - UF Health Family Medicine - Crossroads - Days - Full-Time
role at
University of Florida Get AI-powered advice on this job and more exclusive features. Overview Summary: Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. Responsibilities Responsibilities: Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Perform venipuncture and administer routine, non-controlled medications. Administer medication as directed by and under the direct supervision of licensed physician. Collect routine laboratory specimens as directed by the provider. Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs. Travel Required -up to 25% Qualifications Qualifications: Experience Requirements: 1 year
Medical assistant Required 2 years Two to four years clerical/customer service experience, ideally in a health care related industry Preferred 1 year One-year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material Preferred Education: High School Diploma - required Certification/Licensure Certified Medical Assistant (CMA) required or within 6 months Basic Life Support (BLS) required - at time of hire Medical Terminology Certificate - preferred - at time of hire Additional Details : A requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Additional Duties: All other duties as assigned UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Customer Service Industries Higher Education Referrals increase your chances of interviewing at University of Florida by 2x Get notified about new Customer Service Representative jobs in
Jacksonville, FL . Customer Service Rep- UF Pediatrics - Baymeadows- Full Time- Days
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MA / Customer Service Rep - Peds Neurosurgery Prudential Drive - Days
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Customer Service Representative - State Farm Agent Team Member
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr