Nissan Certified Technician or Master Technician

QUALIFICATIONS AND OTHER REQUIREMENTS Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. PHYSICAL REQUIREMENTS AND SURROUNDINGS Spend time indoors in air-conditioned areas. Sitting, standing, walking, bending, twisting, and/or stooping on a regular basis. Kneeling and/or squatting on a regular basis. Lifting over 50 lbs on a regular basis. Reaching and/or lifting overhead on a regular basis. Climbing stairs. Repetitive hand/finger movements, grasping, pushing, and pulling on a regular basis. GENERAL EXPECTATIONS Devote yourself to ensuring customer satisfaction. Determine management, production, and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow-up system to encourage follow-through with projects. Establish personal performance goals aligned with company standards and develop strategies to meet them. Review and analyze actions regularly to improve time management and planning. Stay informed about business terminology and technological changes. Understand and comply with federal, state, and local regulations. Follow lawful directions from supervisors and adhere to work rules and procedures. Participate in performance management processes. Interact positively with others and contribute to employee morale. Uphold confidentiality and non-disclosure policies. Work evening, weekend, and holiday hours as required. JOB-SPECIFIC EXPECTATIONS Aim for 100% productivity and strive to improve efficiency. Use factory specifications as the standard for all repair, service, and customization work. Provide excellent customer service, ensuring dependable vehicle service. Receive work assignments from service writers or managers. Complete repair work within the allotted time, setting goals and increasing efficiency. Order parts promptly as needed. Keep service staff informed of progress and delays to ensure customer updates. Assist in writing work orders, conducting test rides, and interacting with customers as needed. Maintain a clean and organized work area. Ensure all paperwork is completed and filed after each job. Update technical skills through ongoing training. Ensure vehicles are cleaner after service than when received. Complete each job thoroughly to reduce return repairs and address additional work quickly and cheerfully if needed.

#J-18808-Ljbffr