Kennesaw State University
Customer Relationship Management Coordinator
Kennesaw State University, Marietta, Georgia, United States, 30064
Customer Relationship Management Coordinator
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Customer Relationship Management Coordinator
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Kennesaw State University Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university\'s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Job Summary Responsible for supporting department leadership and staff by assisting with system administration tasks, such as user management, ensuring data quality, creating/maintaining campaigns, reports and dashboards in the Target X/Salesforce CRM or similar system. Works with the leader to empower various channels with the necessary data to take action for improving the student experience. Identifies and acts on training needs, consults with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leaders. Responsibilities KEY RESPONSIBILITIES: Serve as a point of contact for the institution’s CRM system, acting as a liaison between end users and technical support teams Continuously improve upon the value derived from the CRM platform Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs Develop and implement CRM workflows, processes, and automation to streamline business processes and improve efficiency Create dashboards that provide high utility in allocating resources and assessing productivity Evaluates and recommends improvements to tools and processes Handles all administrative functions including user account maintenance, data cleanup, recurring reports, and communication Manages and coordinates with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure Performs research into problems and identifies solutions Create and manage communication campaigns in TargetX, Salesforce CRM and/or similar system Serves as expert for all TargetX and Salesforce training to empower all levels with functional knowledge of our CRM Required Qualifications Educational Requirements Bachelor\'s Degree from an accredited institution of higher education Required Experience One (1) year experience as CRM support and/or administrator Preferred Qualifications Additional Preferred Qualifications Understanding of Salesforce.com and/or industry best practices and functionality Data management abilities Documented history of successfully driving projects to completion Demonstrated ability to understand and articulate complex requirements Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field Preferred Experience Experience as a Target X and/ or Salesforce Administrator in a related environment Proposed Salary The budgeted salary range is $51,600 to $56,000 annually. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit- https://hr.kennesaw.edu/benefits/index.php Abilities Knowledge, Skills, & Abilities Able to be a go-to person for users Able to be an advocate for the CRM within the organization, help expand its use, maintain data quality, and keep a clean database Able to manage time and workload with little oversight Able to stay calm under pressure Able to be flexible and adapt to the situation at hand Able to identify and drive innovative technical solutions Able to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Able to handle multiple tasks or projects at one time meeting deadlines Knowledge Some knowledge of Salesforce.com package development and deployment, and a willingness to expand that knowledge In-depth understanding not only of the CRM software, but also of communication, data, business processes, and how they relate to the CRM software Understanding of how a CRM should and can be utilized across the organization Skills Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Exceptional critical thinking skills and the ability to work through a problem in a logical fashion Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653. Kennesaw State University is an Equal Employment Opportunity Employer. Seniority level Associate Employment type Full-time Job function Analyst and Information Technology Higher Education Note: This refined description removes extraneous postings and aligns sections for clarity while preserving original role information.
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Join to apply for the
Customer Relationship Management Coordinator
role at
Kennesaw State University Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university\'s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Job Summary Responsible for supporting department leadership and staff by assisting with system administration tasks, such as user management, ensuring data quality, creating/maintaining campaigns, reports and dashboards in the Target X/Salesforce CRM or similar system. Works with the leader to empower various channels with the necessary data to take action for improving the student experience. Identifies and acts on training needs, consults with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leaders. Responsibilities KEY RESPONSIBILITIES: Serve as a point of contact for the institution’s CRM system, acting as a liaison between end users and technical support teams Continuously improve upon the value derived from the CRM platform Collaborate with stakeholders across departments to gather requirements and implement CRM solutions that meet their needs Develop and implement CRM workflows, processes, and automation to streamline business processes and improve efficiency Create dashboards that provide high utility in allocating resources and assessing productivity Evaluates and recommends improvements to tools and processes Handles all administrative functions including user account maintenance, data cleanup, recurring reports, and communication Manages and coordinates with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure Performs research into problems and identifies solutions Create and manage communication campaigns in TargetX, Salesforce CRM and/or similar system Serves as expert for all TargetX and Salesforce training to empower all levels with functional knowledge of our CRM Required Qualifications Educational Requirements Bachelor\'s Degree from an accredited institution of higher education Required Experience One (1) year experience as CRM support and/or administrator Preferred Qualifications Additional Preferred Qualifications Understanding of Salesforce.com and/or industry best practices and functionality Data management abilities Documented history of successfully driving projects to completion Demonstrated ability to understand and articulate complex requirements Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field Preferred Experience Experience as a Target X and/ or Salesforce Administrator in a related environment Proposed Salary The budgeted salary range is $51,600 to $56,000 annually. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit- https://hr.kennesaw.edu/benefits/index.php Abilities Knowledge, Skills, & Abilities Able to be a go-to person for users Able to be an advocate for the CRM within the organization, help expand its use, maintain data quality, and keep a clean database Able to manage time and workload with little oversight Able to stay calm under pressure Able to be flexible and adapt to the situation at hand Able to identify and drive innovative technical solutions Able to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Able to handle multiple tasks or projects at one time meeting deadlines Knowledge Some knowledge of Salesforce.com package development and deployment, and a willingness to expand that knowledge In-depth understanding not only of the CRM software, but also of communication, data, business processes, and how they relate to the CRM software Understanding of how a CRM should and can be utilized across the organization Skills Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Exceptional critical thinking skills and the ability to work through a problem in a logical fashion Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653. Kennesaw State University is an Equal Employment Opportunity Employer. Seniority level Associate Employment type Full-time Job function Analyst and Information Technology Higher Education Note: This refined description removes extraneous postings and aligns sections for clarity while preserving original role information.
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